Delivery Details


  • If no one is home when UPS or FedEx delivers your order, they will generally leave a card with further instructions.
  • Please note, due to size restrictions we are unable to deliver to post boxes.

Dyson.com Standard Delivery

Upright vacuum cleaners
Canister vacuum cleaners
Handheld vacuum cleaners
Air Multiplier™ fans
Shipped via UPS or FedEx ground.
Remanufactured vacuum cleaners
(Online Store Special Offers)
Tools and spare parts
  • USPS for smaller packages under one pound
  • UPS for larger packages over one pound

Most in-stock items will arrive on your doorstep 3-10 business days after placing your order.

Vacuum Cleaners and Air Multiplier™ fans

The shipping cost of your vacuum cleaner and/or Air Multiplier™ fan is free of charge when ordering from the Dyson.com Online Store.

We aim to deliver items that are in-stock within 3-7 business days in the continental United States. Please note that there are a small number of zip codes where we will not be able to deliver to within this time frame.

Tools, spare parts and repair parts

All tools and spare part orders will incur a $7.95 shipping and handling charge. Orders will be delivered within 7-10 business days upon receipt of your order, subject to availability.

Tools and spare parts are shipped from Buffalo, NY.


If no one is home when USPS delivers your order, they will generally leave a card with further instructions. Please note due to size restrictions we are unable to deliver to Post Office Boxes.


Expedited Delivery Option (1-2 Business Days) – Phone Orders Only

Option to expedite phone orders is available for delivery within 1-2 business days. Please note that expedited shipping charge varies by product. See below for details.

Upright vacuum cleaners
Canister vacuum cleaners
Handheld vacuum cleaners
Remanufactured vacuums
$34.95 expedited shipping charge
Air Multiplier™ fans & heaters $24.95 expedited shipping charge
Tools and spare parts $24.95 expedited shipping charge

If you would like to place an order with expedited shipping, please contact the Dyson Customer Care Center at: 1-866-MY-DYSON or (1-866-693-9766) during normal business hours.

Monday to Friday: 8am - 8pm (CST)

Saturday 9am - 6pm (CST)

Closed Sunday

Dyson Direct Returns Policy

If you wish to return any product purchased from Dyson Direct, please contact our toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) prior to returning your merchandise. The Contact Center is available between the hours of:

  • 8am – 8pm (CST) Monday to Friday
  • 9am – 6pm (CST) Saturday
  • Closed Sunday

To receive a full refund for an item purchased from Dyson, please follow these three steps:

  1. Call the Contact Center to initiate your return and to identify the correct return shipping address and method.
  2. Package the item(s) to be returned in the original Dyson packaging.
  3. Send your returned item(s) shipping prepaid to Dyson within 30 days of purchase for a full refund. Unauthorized or COD returns will not be accepted.

Please allow 4-8 weeks for return processing. Products returned to Dyson will receive a full refund and Dyson will pay for the return freight only if the return is a result of our error.

30 Day Money Back Policy

Please note that all products purchased from Dyson Direct must be returned within 30 days of purchase for a full refund. Dyson Direct will pay for return freight only if the return is a result of our error (incorrect product shipped, product defect, etc.).

Customer Service Helpline

If you have questions please contact the Dyson Customer Care Center at: 1-866-MY-DYSON or (1-866-693-9766.)

Monday to Friday: 8am - 8pm (CST)

Saturday 9am - 6pm (CST)

Closed Sunday


How to place a tool / part order

Please visit our online parts and tools store, or call Dyson Customer Care at 1-866-MY-DYSON (1-866-693-9766).

Dyson Customer Care is available during the following times (CST).

  • Mon - Fri: 8am - 8pm
  • Saturday: 9am - 6pm
  • Sunday: Closed

When calling, please ensure you have the vacuum serial number as well as the date and place of purchase.

All orders incur a $7.95 shipping and handling fee and are shipped via USPS ground.

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