Skip navigation Accessibility Statement
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Support for your Dyson Purifier Hot+Cool Formaldehyde

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Dyson Genuine Filter (TP07, TP09, HP07, HP09)

    Part No. 965432-01

    Filter for your Dyson Purifier

    $79.99

    Learn more
  • Remote control

    Part No. 969897-14

    Curved and magnetized to store neatly on the machine

    Currently out of stock.

    $29.99

    Learn more

  • How to get your Dyson machine working to its full potential.

  • Replacing the filter

    To ensure optimum air purification performance, we recommend replacing your HEPA+Carbon filter every 12 months. Your Catalytic filter never needs replacing.

  • Purification and temperature settings

    Select Auto mode and your on-board sensors will intelligently adjust settings according to your air quality. You can also manually select your desired temperature.

Control your Dyson purifier or purifier humidifier – with your voice.¹

Amazon Alexa

Ask Alexa to enable the Dyson skill, to control your Dyson purifier.

Google Assistant

Control all of your connected purifiers with Google. Just say “Hey Google” to get started.

Siri Shortcuts

Connect your Dyson machines to Siri Shortcuts and you’ll be able to control them with your voice, on your Apple device.

¹ Requires a compatible voice service. 

Google is a trademark of Google LLC.

  • The service includes labor and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Live chat

The live chat button will appear on the bottom right corner of your screen as soon as a Dyson Expert becomes available. You can also find helpful troubleshooting advice and get more information by clicking on the automated chat icon in the bottom left corner of your screen at any time.

Phone

844-705-4777
Our helpline hours:

  • 8:00am - 8:00pm CST Monday to Friday
  • 9:00am - 6:00pm CST Saturday

Email

help@dyson.com
To help us address your inquiry as quickly as possible, please include the following in your email:

  • Your name
  • Contact number
  • Product model or serial number