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Support for your Dyson Pure Humidify+Cool™ Cryptomic purifier humidifier

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Power supply

    Part No. 970484-06

    Power supply for your Dyson purifier humidifier.

    Currently out of stock.

    $63.99

    Learn more
  • Remote control

    Part No. 970486-08

    Curved and magnetized to store neatly on the machine

    Currently out of stock.

    $29.99

    Learn more
  • Power supply

    Part No. 970484-05

    Power supply for your Dyson purifier humidifier.

    Currently out of stock.

    $63.99

    Learn more

  • How to get your Dyson machine working to its full potential.

  • How to change your machine's filter

    You can find out how to monitor and replace your Combi filter in our video guide.

  • Running a Deep clean cycle

    The monthly Deep clean cycle eliminates bacteria and limescale throughout your machine's water system. Your machine's LCD screen and the Dyson Link app will let you know when it's time.

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Keep the cap dry

Keep the cap on the water tank dry when you run a Deep clean cycle or fill the tank. It contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the cap and connections are completely dry before refitting.

Control your Dyson purifier or purifier humidifier – with your voice.¹

Amazon Alexa

Ask Alexa to enable the Dyson skill, to control your Dyson purifier.

Google Assistant

Control all of your connected purifiers with Google. Just say “Hey Google” to get started.

Siri Shortcuts

Connect your Dyson machines to Siri Shortcuts and you’ll be able to control them with your voice, on your Apple device.

¹ Requires a compatible voice service. 

Google is a trademark of Google LLC.

  • The service includes labor and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Live chat

The live chat button will appear on the bottom right corner of your screen as soon as a Dyson Expert becomes available. You can also find helpful troubleshooting advice and get more information by clicking on the automated chat icon in the bottom left corner of your screen at any time.

Phone

844-705-4777
Our helpline hours:

  • 8:00am - 8:00pm CST Monday to Friday
  • 9:00am - 6:00pm CST Saturday

Email

help@dyson.com
To help us address your inquiry as quickly as possible, please include the following in your email:

  • Your name
  • Contact number
  • Product model or serial number