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Dyson Store Returns Policy

If you wish to return any product purchased from the Dyson Store within the first 30 days, please contact us prior to returning your merchandise. You can email or call:

  • questions@dyson.com - Our Digital Support team is available 24 hours a day, 7 days a week. Most inquiries are handled within two hours or less.
  • 1-866-MY-DYSON (1-866-693-9766) – Our Helpline is available from 8am – 8pm Monday to Friday, and 9am-6pm Saturday (closed Sunday).

To receive a refund for an item purchased from Dyson, please follow these three steps:

  1. Contact us via email or phone to initiate your return and to identify the correct return shipping address and method.
  2. Package the item(s) to be returned in the original Dyson packaging.
  3. Bring your returned item(s) to The UPS Store nearest you within 30 days of purchase. Unauthorized or COD returns will not be accepted.

If you do not have the original packaging, please bring your machine to The UPS Store to be packaged there. You will be responsible for any packaging costs.

Please allow 4-8 weeks for return processing. The return shipping and a restocking/handling fee will be deducted from the refund. Dyson will pay for the return freight only if the return is a result of our error.

The restocking/handling fee varies by product:

Upright vacuum cleaners
Canister vacuum cleaners

$14.99 restocking/handling fee per unit

Cordless and Handheld vacuum cleaners
Fans and Fan Heaters

$9.99 restocking/handling fee per unit

Tools, accessories and spare parts

$2.99 restocking/handling fee per unit

 

30 Day Money Back Policy

Please note that all products purchased from the Dyson Store must be returned within 30 days of purchase for a refund, minus shipping and restocking fee. The Dyson Store will pay for return freight only if the return is a result of our error (incorrect product shipped, product defect, etc.).

Customer Service Helpline

If you have questions, please contact us. You can email or call:

  • questions@dyson.com - Our Digital Support team is available 24 hours a day, 7 days a week. Most inquiries are handled within two hours or less.
  • 1-866-MY-DYSON (1-866-693-9766) – Our Helpline is available from 8am – 8pm Monday to Friday, and 9am-6pm Saturday (closed Sunday).

Talking to us is easy

You can call us on 1-866-693-9766

You can call us

1-866-693-9766