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Returns Policy

Money-back Guarantee

Due to the ongoing health emergency, we have extended our money-back guarantee. We will be accepting returns that are postmarked by September 1st, 2020 on all purchases made between April 1st, 2020 and July 31st, 2020. Dyson V11™ cordless vacuums, CSYS™ task lights, Lightcycle™ task lights, and Lightcycle™ Morph lights purchased between these dates can still be returned for a full refund within 90 days from the date of purchase.

Customer Service Helpline

If you have questions please contact us. You can email or call:

-  questions@dyson.com - Our Digital Support team is available 24 hours a day, 7 days a week. Most inquiries are handled within two hours or less

- 1-866-MY-DYSON (1-866-693-9766) - Our Helpline is available from 8am - 8pm Monday to Friday, and 9am-6pm Saturday (closed Sunday). 

 

Dyson Direct Returns Policy

If you wish to return any product purchased from Dyson Direct, please contact our toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) prior to returning your merchandise. 

To receive a full refund for an item purchased from Dyson, please follow these three steps:

1. Call the Contact Center to initiate your return and to identify the correct return shipping address and method.

2. Package the item(s) to be returned in the original Dyson packaging.

3. Send your returned item(s) shipping prepaid to Dyson within 30 days of purchase for a full refund. Unauthorized or COD returns will not be accepted.

Please allow 4-8 weeks for return processing. Products returned to Dyson will receive a full refund.