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Frequently asked questions

Is Dyson Chitosan™ Pre-style cream Straight to wavy rich conditioning the right product for me?

The Dyson Chitosan™ Pre-style cream Straight to wavy rich conditioning has been carefully engineered for hair that is naturally straight, slightly wavy, or has defined S-shaped waves, and that requires more hair nourishment. Our rich conditioning formulas, which contain more intensely nourishing ingredients like castor seed oil, condition for soft, shiny styles.

If your hair is naturally curly to coily, or you require lighter conditioning, please explore one of our other Pre-style cream variants.

How do I refill my Dyson Chitosan™ Pre-style cream?

You can change your refill using the following simple steps:

Step 1) Remove lid from your original bottle.

Step 2) Carefully twist the reusable pump to detach the outer sleeve.

Step 3) Unbox the new refill cartridge and remove the cap and foil seal.

Step 4) Recycle your used cartridge and cap together in your household recycling.

Step 5) Lastly, screw the reusable pump onto your new cartridge. Reattach the outer sleeve and lid.

Is this refill recyclable?

Yes, your Dyson Chitosan™ refill is recyclable. You can simply recycle the cartridge at home. (Check local guidance.)

Should my hair be damp, wet or dry before using my Dyson Chitosan™ Pre-style cream?

Dyson Chitosan™ Pre-style cream should be applied on damp, towel-dried hair, before drying and styling.

How long should my Dyson Chitosan™ Pre-style cream refill last?

Our precision applicator produces a precise 0.22ml dosage per pump which means your product will deliver over 400 pumps before you’ll need to order your next refill.

How quickly you get through your refill will depend on factors including your hair type, hair length, density, thickness, condition and how often you style.