Engineered for professional hair stylists

Price Match Promise

Be confident that you're getting the best price on Dyson.com. If within 30 days of purchase you should find the same model currently advertised by an authorized US Dyson retailer at a lower price, we’ll refund you the difference if the below details are satisfied, Visit dyson.com/pricematch, chat, or contact our Customer Service team at 1-866-664-9004 to get started. Here are the details you’ll need to know:

• Product must be the exact same model number as it appears on Dyson.com and in stock.
• Proof of advertised price by an authorized dealer is required (Copy of Flyer or Website URL. Advertised price must be the listed price; membership/loyalty or promo code entries are not eligible for price matching).
• Authorized dealers are limited to Amazon, Best Buy, Costco, Bed Bath & Beyond, Home Depot, Lowes, MOMA, QVC, Sam's Club, Target, and Video Audio Center.
• Product must be new and in original packaging. It cannot be reconditioned (refurbished), used, damaged, returned, open box, “close out”, “clearance” or a demonstrator product.
• Product price must not be lower due to an advertising error or misprint.
• Hair Care products, which includes Dyson Supersonic, Dyson Airwrap, and Dyson Corrale, are not eligible for price matching.

Lower price will not be honored if the result of a violation of a Dyson unilateral advertising or pricing policy or if doing so would result in a violation of a Dyson policy.

Free shipping - Exclusions apply.

Please allow 1-2 business days for order processing.

Please note that while shipping is always free, delivery times may be longer than expected due to unusually high demand. We appreciate your patience and understanding as we work to ensure that all orders are delivered as quickly as possible.

The shipping cost of machines (vacuum cleaners, fans, heaters, humidifiers, purifiers, hair dryers, and lighting) is free of charge when ordering on Dyson.com for select zip codes. Eligibility varies by location of item, availability, and the shipping address zip code. In-stock orders received by 12:00 PM Eastern Time Monday-Friday will usually ship same day. Orders will usually ship the next business day if received after 1:00 PM Eastern Time, on Saturday-Sunday, or on public holidays. All spares and accessories will ship separately, and be delivered between 10-15 business days. Any items not part of an order containing a machine will incur a $8.95 shipping and handling charge.

On acceptance of orders, Dyson will make every effort to process them within the stated time frame. Dyson will not be held liable for shipping delays caused by severe weather or unforeseen events. To ensure the security of purchases, Dyson may need to contact customers to validate orders, which may cause delays. Transit time may vary depending on proximity to distribution center and inventory availability. Dyson only ships to US delivery addresses in the 50 states, cannot deliver to PO boxes or APO/FPO addresses, and cannot guarantee scheduled delivery to Hawaii and Alaska.

Dyson parts and labor warranty

All Dyson cordless vacuums, purifiers, humidifiers, heaters, fans, and hair dryers are covered by our 2-years parts and labor warranty. All Dyson upright and canister vacuums are covered by our 5-years parts and labor warranty. But we'll still be here when yours runs out; we provide Dyson technology owners with a lifetime of support.

If you need to contact Dyson for advice, you'll speak to a Dyson employee in our US office. Phone, email, live chat, Facebook, Twitter; our experts are on hand. And for out-of-hours assistance, you can find quick answers on our help pages.

And when you buy from dyson.com, we register your warranty automatically - you won't have to fill in any more forms.

Money-back Guarantee
If you'd like to return a Dyson machine for a full refund, you need to do so within 30 days of purchase. For Dyson V11™ cordless vacuums, CSYS™ task lights, Lightcycle™ task lights, and Lightcycle Morph™ lights, you have 90 days from purchase. Dyson Direct will pay for return freight. 

Customer Service Helpline
If you have questions please contact us. You can email or call:

• questions@dyson.com - Our Digital Support team is available 24 hours a day, 7 days a week. Most inquiries are handled within two hours or less
• 1-866-MY-DYSON (1-866-693-9766) - Our Helpline is available from 8am - 8pm Monday to Friday, and 9am-6pm Saturday (closed Sunday).

Dyson Direct Returns Policy
If you wish to return any product purchased from Dyson Direct, please contact our toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) or visit dyson.com/returns prior to returning your merchandise.

To receive a full refund for an item purchased from Dyson, please follow these three steps:

1. Call the Contact Center to initiate your return and to identify the correct return shipping address and method.
2. Package the item(s) to be returned in the original Dyson packaging.
3. Send your returned item(s) shipping prepaid to Dyson within 30 days of purchase for a full refund. Unauthorized or COD returns will not be accepted.

Please allow 4-8 weeks for return processing. Products returned to Dyson will receive a full refund and Dyson will pay for the return freight.

The Professional edition is re-engineered especially for stylists and busy salon environments. Key features exclusive to the Professional edition include:

Two improved filters that are magnetic, removable and washable, with a filter cleaning brush.

A longer, 11-foot cable, for freer movement when styling clients.

A Re-engineered professional concentrator, that’s wider and thinner for precision styling with cool grip edges.

An extended 2-year warranty on all parts and labor to ensure that you get the most out of your machine.

Exclusive salon professional customer service line: 866-861-2565. We recognize your time is valuable, call us anytime with questions or concerns. Hours are 9 am-9 pm EST M-F, 10 am-7 pm Saturday. Closed on Sunday. 

At the heart of the Supersonic is the latest Dyson digital motor V9. It’s our smallest, lightest, advanced digital motor. It spins 3X faster than conventional motors at over 110,000 revolutions per minute. That’s a lot of air being pulled in! 

As air is drawn into the hair dryer, through the filter, contaminants in the air are pulled in too. And during heavy traffic periods, the amount of contaminants can increase at a faster rate. Keeping your filter clean protects the motor, delivering powerful airflow which may result in faster dry times for your clients.

In order to keep the machine at optimal performance, we recommend cleaning the filter at least once a week or more frequently during high traffic periods.

STEP 1: Remove the dirty filter cage. Put on your spare clean one. Do not run your hair dryer without a filter cage.

STEP 2: Soak the dirty filter cage in dish soap and warm water for at least 30 minutes or overnight.

STEP 3: Once your filter has soaked for the appropriate amount of time, use the supplied filter cleaning brush and vigorously scrub the soaked filter cage for 15 seconds to remove all debris.

STEP 4: Rinse and dry your filter cage before you put it back on. Check that the filter cage is clean by holding it up to the light—you should be able to see light through it. If you can’t, repeat step 3.

Supersonic is different.  Our powerful, precise airflow and even, controlled heat mean that you can and should customize the settings to produce the best result for your client’s individual hair type and density.

Thin/fine hair, Short hair = Low air/Low heat

Medium density/texture hair = Med air/Med heat

Thick/Coarse hair = High air/High heat

Very Damaged hair = Low heat (airflow to match density)

Highly textured hair that you are trying to manipulate = High heat (airflow to match density)

Using diffuser = Low air (adjust heat to match density/damage level)

What is the discount for Professional stylists or salon owners?

Stylists with an active cosmetology license are eligible to receive an everyday stylist discount. Please have your license on hand and contact customer service at 866-861-2565 for verification.

What is the warranty and return policy?

Our warranty is 2 years—all parts and labor. And when you buy from dyson.com, we register your warranty automatically so you won’t have to fill out any forms.

If you’d like to return a Dyson machine for a full refund, you need to do so within 30 days of purchase. If you wish to return any product purchased from Dyson Direct, please contact our toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) prior to returning your merchandise. 

How do I contact Dyson for advice?

If you need to contact Dyson for advice, you can reach a Dyson employee in our US office at 866-861-2565 between 9am-9pm EST M-F or 10 am-7pm Saturday or by email at questions@dyson.com. Our team of experts is also available via live chat, Facebook or Twitter.  For out-of-hours assistance, you can find quick answers on our help pages.

How can I resell the Supersonic Professional Edition dryer to salons and stylists?

Please note that resale of the Supersonic Professional hair dryer to consumers or other hair professionals is against Dyson policy and is strictly prohibited. Resale of the Supersonic Professional hair dryer will void the warranty, and Dyson reserves the right to reject any future purchase orders of the Dyson Professional hair dryer from dyson.com. By purchasing these machines you are agreeing to not sell the Supersonic Professional hair dryer to consumers or other hair professionals. You understand this is against Dyson policy and is strictly prohibited. You further understand and acknowledge that resale of the Supersonic Professional hair dryer will void the warranty and Dyson reserves the right to reject any future purchase orders of the Dyson Professional hair dryer from dyson.com.

How can I retail Consumer Supersonic in my Salon?

At this time, the Consumer Supersonic machine is not available to purchase in salons.