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Important customer information regarding Coronavirus (Covid-19)

Last updated: 8 April 2020

 

The health and well-being of our customers and staff is our priority during this challenging time. Due to the developing Coronavirus situation, we are taking the protective measure of closing Dyson Demo Stores and Service Centers until further notice.

You can still shop for the latest Dyson technology here at Dyson.com. Owners can find troubleshooting tips, product manuals and more at our Support Page. For all other inquiries or for additional information, please Contact Us.

Please check the FAQ’s below and keep visiting this page for the most up-to-date information.

Frequently asked questions

Can I still place an order online?

While our stores are closed, we continue to operate in compliance with local and federal health recommendations, ensuring that Dyson technology is available to order here on Dyson.com and will ship for free.

Will the delivery of my order be affected?

There are currently minimal changes to our delivery service and we are not experiencing any major delays.

Can I still return my order as usual?

Due to the ongoing health emergency, we have extended our money-back guarantee. We will be accepting returns that are postmarked by July 1st, 2020 on all purchases made between February 1, 2020 and May 30th, 2020. Dyson V11™ cordless vacuums, CSYS™ task lights, Lightcycle™ task lights, and Lightcycle™ Morph lights purchased between these dates can still be returned for a full refund within 90 days from the date of purchase.

If you wish to return any product purchased from Dyson Direct, please contact our toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) or visit Dyson.com/returns prior to returning your merchandise. Please allow 4-8 weeks for return processing. Products returned to Dyson will receive a full refund.

How can I track my order?

Tracking information will be provided if you share your email address when placing your order. 

How can I contact you?

The Dyson customer service team are ready to help you. You can find all the ways to contact us here.