Important customer information regarding Coronavirus (Covid-19)
Last updated: 01 August 2020
Per guidance from local authorities, Dyson Demo Store and select Dyson Service Center locations have reopened with adjusted business hours and new measures to make your in-store shopping experience as hygienic and safe as possible. Please refer to your store or service center's page for the most up-to-date information on openings and store hours.
You can still shop for the latest Dyson technology here at Dyson.com, with free delivery on all machines. Owners can find troubleshooting tips, product manuals and more at our Support Page. For all other inquiries or for additional information, please Contact Us.
Please check the FAQ’s below and keep visiting this page for the most up-to-date information.
Frequently asked questions
Can I still place an order online?
While our stores are closed, we continue to operate in compliance with local and federal health recommendations, ensuring that Dyson technology is available to order here on Dyson.com and will ship for free.
Will the delivery of my order be affected?
We are trying our best to deliver our products on time. However, due to the ongoing health emergency, delivery and support may be delayed unexpectedly.
Can I still return my order as usual?
Due to the ongoing health emergency, we have extended our money-back guarantee. We will be accepting returns that are postmarked by October 1st, 2020 on all purchases made between May 1st, 2020 and August 31st, 2020. Dyson V11™ cordless vacuums, CSYS™ task lights, Lightcycle™ task lights, and Lightcycle™ Morph lights purchased between these dates can still be returned for a full refund within 90 days from the date of purchase.
If you wish to return any product purchased from Dyson Direct, please contact our toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) or visit Dyson.com/returns prior to returning your merchandise. Please allow 4-8 weeks for return processing. Products returned to Dyson will receive a full refund.
How can I track my order?
Tracking information will be provided if you share your email address when placing your order.