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Important customer information regarding Coronavirus (Covid-19)

Last updated: 01 October 2020

 

Per guidance from local authorities, Dyson Demo Stores and select Dyson Service Center locations have reopened with adjusted business hours and new measures to make your in-store shopping experience as hygienic and safe as possible. Please refer to your store or service center's page for the most up-to-date information on openings and store hours.

You can still shop for the latest Dyson technology here at Dyson.com, with free delivery on all machines. Owners can find troubleshooting tips, product manuals and more at our Support Page. For all other inquiries or for additional information, please Contact Us.

Please check the FAQ’s below and keep visiting this page for the most up-to-date information.

Frequently asked questions

Can I still place an order online?

Per guidance from local authorities, Dyson Demo Stores and select Dyson Service Center locations have reopened with adjusted business hours and new measures to make your in-store shopping experience as hygienic and safe as possible. Please refer to your store or service center's page for the most up-to-date information on openings and store hours.

You can still shop for the latest Dyson technology here at Dyson.com, with free delivery on all machines. Owners can find troubleshooting tips, product manuals and more at our Support Page. For all other inquiries or for additional information, please Contact Us.

Will the delivery of my order be affected?

We are trying our best to deliver our products on time. However, due to the ongoing health emergency, delivery and support may be delayed unexpectedly.

Can I still return my order as usual?

Yes. Most Dyson products can be returned for a full refund within 30 days from the date of purchase. Dyson V11™ cordless vacuums CSYS™ task lights, Lightcycle™ task lights, and Lightcycle Morph™ lights can be returned for a full refund within 90 days from the date of purchase.

If you wish to return any product purchased from Dyson Direct, please contact our toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) or visit Dyson.com/returns prior to returning your merchandise. Please allow 4-8 weeks for return processing. Products returned to Dyson will receive a full refund.

How can I track my order?

Tracking information will be provided if you share your email address when placing your order. 

How can I contact you?

The Dyson customer service team are ready to help you. You can find all the ways to contact us here.