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Support for your Dyson V15 Detect™ vacuum

  • Use our step-by-step tool to solve your machine's problem.

Dyson care Alexa tablet

Problem with your machine?

Try our new voice assistant.

Get troubleshooting advice for your cordless vacuum cleaner using Dyson Care

Say, "Alexa, open Dyson Care" to get started

  • Genuine Dyson spare parts and accessories for your machine:

  • Pet grooming kit

    Part No. 972205-01

    Captures loose hair as you brush your pet. Flexible bristles self-clean in an instant. For medium and long haired pets.

    $69.99

    See more
  • Detail cleaning Kit

    Part No. 972203-01

    Dyson-engineered accessories to clean delicate surfaces and hard-to-reach places. In your home or car.

    $74.99

    See more
  • Light pipe crevice tool

    Part No. 970466-01

    Crevice tool with LED lights lets you reach into dark, narrow spaces and see where you're cleaning

    Currently out of stock.

    $59.99

    See more
  • Filter

    Part No. 970013-02

    Replacement Filter for your Dyson cordless vacuum.

    Currently out of stock.

    $29.99

    See more

  • How to get your Dyson machine working to its full potential.

  • Getting to know your LCD screen

    As you vacuum, a piezo sensor counts and measures the microscopic particles picked up. Results are displayed in a graph on-screen, with particles ranked into four sizes, from 0–500 microns (µm) and above.¹

  • Laser Slim Fluffy™ cleaner head

    Hard floor specialist. 25cm-wide cleaner head with soft nylon and anti-static carbon fibre filaments, removes fine dust from hard floors and narrow gaps. With a low profile to reach further under furniture.

  • The service includes labor and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Live chat

The live chat button will appear on the bottom right corner of your screen as soon as a Dyson Expert becomes available. You can also find helpful troubleshooting advice and get more information by clicking on the automated chat icon in the bottom right corner of your screen at any time.

Phone

1-866-693-9766
Our helpline hours:

  • 8:00am - 8:00pm CST Monday to Friday
  • 9:00am - 6:00pm CST Saturday