Support for your Dyson V15 Detect™ vacuum

If your Dyson V15 Detect™ doesn't have any power, or isn't turning on, it could be for a number of reasons:

• The battery has run out – Charge it on the dock or at the socket.
• The battery needs replacing – Spares and accessories are listed above or order batteries at Dyson.com.
• The main body is faulty – Contact our customer support to organise a replacement.
• The charger is faulty – Spares and accessories are listed above or order a spare charger at Dyson.com.

Please click here for more detailed instructions on how to avoid, or fix, any problems you might experience with your machine.

If your Dyson V15 Detect™ cuts out, pulses or keeps shutting off, it could be for a number of reasons:

• The machine is blocked – Take your machine apart and check for blockages.
• The filter may need cleaning – Wash your filter once per month to clean away any debris. 
• The cyclone may need cleaning – Remove your bin and clean the cyclone using a microfibre cloth.

Please click here for more detailed instructions on how to avoid, or fix, any problems you might experience with your machine.

If your Dyson V15 Detect™ isn't charging, or is losing battery quickly, it could be for a number of reasons:

• The power mode may need changing – Use the correct power mode for different cleaning tasks.
• The filter may need cleaning – Wash your filter once per month to clean away any debris. 
• The cyclone may need cleaning – Remove your bin and clean the cyclone using a microfibre cloth. 
• The battery needs replacing – Spares and accessories are listed above or order batteries at Dyson.com.

Please click here for more detailed instructions on how to avoid, or fix, any problems you might experience with your machine.

If your Dyson V15 Detect™ is performing poorly, or losing suction, it could be for a number of reasons:

• The filter may need cleaning – Wash your filter once per month to clean away any debris. 
• The power mode may need changing – Use the correct power mode for different cleaning tasks.
• The tools may need cleaning – Clean them with a microfibre cloth and remove any blockages.
• The cyclone may need cleaning – Remove your bin and clean the cyclone using a microfibre cloth. 

Please click here for more detailed instructions on how to avoid, or fix, any problems you might experience with your machine.

If your Dyson V15 Detect™ is jammed or blocked, it could be for a number of reasons:

• The filter may need cleaning – Wash your filter once per month to clean away any debris. 
• The bin may need emptying – Empty your bin once whenever it reaches the MAX fill line.
• The tools may need cleaning – Clean them with a microfibre cloth and remove any blockages.

Please click here for more detailed instructions on how to avoid, or fix, any problems you might experience with your machine.

If you're encountering a blockage or loss in performance with your Dyson V15 Detect™, it could be because you need to clean your filter. To do so:

• Remove the filter by turning it anticlockwise. Gently pull it away from the machine.
• Gently tap the filter unit to remove any excess dust and debris before washing it.
• Wash with warm, running tap water - gently rubbing your filter with your fingers to remove the dirt.
• Place your hand over one end of your filter. Fill the filter with warm tap water. Place your hand over the open end of the filter and shake it firmly to remove trapped dirt and debris.
• Gently shake the filter unit to remove any excess water and leave to dry, with the foam element end facing up, for a minimum of 24 hours in an environment with good airflow. 
• Ensure that the filter is completely dry before reinserting it into the machine. Turn the filter clockwise until it clicks into place.
• The filter may need to be washed more frequently if you are vacuuming a lot of fine dust, or if the machine is predominantly being used in Boost mode.

Please click here for more detailed instructions on how to avoid, or fix, any problems you might experience with your machine.

Your Dyson V15 Detect™ can show several alerts to let you know when something is needed. They include:

• Battery alert – Your machine needs charging.
• Blockage alert – Your machine has detected a blockage. 
• Filter attachment alert – Your filter is not fitted correctly.
• Filter wash alert – Your filter needs cleaning.

Please click here for more detailed instructions on how to avoid, or fix, any problems you might experience with your machine.