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Support for your Dyson V11™ cordless stick vacuum

Use our step-by-step tool to solve your machine's problem.

Genuine Dyson spare parts and accessories for your machine:

Filter

Part No. 970013-02

Replacement Filter for your Dyson cordless vacuum.

$29.99

Learn more

Battery

Part No. 970145-02

Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.

$149.99

Learn more

Crevice tool

Part No. 967612-01

Designed for precise cleaning around edges and narrow gaps.

$19.99

Learn more

Docking station

Part No. 970011-01

Wall-mounted Dok to recharge your vacuum and tidily store tools.

$19.99

Learn more

How to get your Dyson machine working to its full potential.

Washing the filter

We recommend washing your filter once a month, for your vacuum to perform at its best. See how to do it quickly and easily.

Emptying the bin

The 'point and shoot' bin emptying mechanism easily and hygienically ejects dirt. Watch how to do it. 

The service includes labor and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Live chat

The live chat button will appear on the bottom right corner of your screen as soon as a Dyson Expert becomes available. You can also find helpful troubleshooting advice and get more information by clicking on the automated chat icon in the bottom left corner of your screen at any time.

Phone

844-705-4777
Our helpline hours:
8:00am - 8:00pm CST Monday to Friday
9:00am - 6:00pm CST Saturday

Email

help@dyson.com
To help us address your inquiry as quickly as possible, please include the following in your email:

  • Your name
  • Contact number
  • Product model or serial number