Support for your Dyson Gen5detect™ vacuum

If your Dyson Gen5detect™ doesn't have any power, or isn't turning on, it could be for a number of reasons:

• The battery has run out – Charge it on the dock or at the socket.
• The battery needs replacing – Spares and accessories are listed above or order batteries at Dyson.com.
• The main body is faulty – Contact our customer support to organise a replacement.
• The charger is faulty – Spares and accessories are listed above or order a spare charger at Dyson.com.

Please click here for more detailed instructions on how to avoid, or fix, any problems you might experience with your machine.

If your Dyson Gen5detect™ is performing poorly, or losing suction, it could be for a number of reasons:

• The filter may need cleaning – Wash your filter once per month to clean away any debris. 
• The power mode may need changing – Use the correct power mode for different cleaning tasks.
• The tools may need cleaning – Clean them with a microfibre cloth and remove any blockages.
• The cyclone may need cleaning – Remove your bin and clean the cyclone using a microfibre cloth. 

Please click here for more detailed instructions on how to avoid, or fix, any problems you might experience with your machine.

If your Dyson Gen5detect™ isn't charging, or is losing battery quickly, it could be for a number of reasons:

• The power mode may need changing – Use the correct power mode for different cleaning tasks.
• The filter may need cleaning – Wash your filter once per month to clean away any debris. 
• The cyclone may need cleaning – Remove your bin and clean the cyclone using a microfibre cloth. 
• The battery needs replacing – Spares and accessories are listed above or order batteries at Dyson.com.

Please click here for more detailed instructions on how to avoid, or fix, any problems you might experience with your machine.

If your Dyson Gen5detect™ is jammed or blocked, it could be for a number of reasons:

• The filter may need cleaning – Wash your filter once per month to clean away any debris. 
• The bin may need emptying – Empty your bin once whenever it reaches the MAX fill line.
• The tools may need cleaning – Clean them with a microfibre cloth and remove any blockages..

Please click here for more detailed instructions on how to avoid, or fix, any problems you might experience with your machine.

If your Dyson Gen5detect™ cuts out, pulses or keeps shutting off, it could be for a number of reasons:

• The machine is blocked – Take your machine apart and check for blockages.
• The filter may need cleaning – Wash your filter once per month to clean away any debris. 
• The cyclone may need cleaning – Remove your bin and clean the cyclone using a microfibre cloth. 

Please click here for more detailed instructions on how to avoid, or fix, any problems you might experience with your machine.

If you're encountering a blockage or loss in performance with your Dyson Gen5detect™, it could be because you need to clean your filter. To do so:

• Remove the filter by turning it anticlockwise. Gently pull it away from the machine.
• Before washing your filter, tap it gently over a bin to remove any loose dust and debris.
• Wash the pleated paper element of your filter first, under warm, running tap water, with the foam element facing downwards.
• Next, wash the foam element of your filter, under warm, running tap water, with the foam element still pointing downwards.
• Holding your filter on its side, run warm water over the outside of the foam element, gently rubbing your filter to remove the dirt.
• Repeat washing until the water runs clear.
• Empty the filter and shake firmly to remove excess water. Keep shaking until there’s no water coming from the filter.
• Place the filter on its end and leave it to dry for at least 24 hours in a well-ventilated, warm place.
• Don’t dry your filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.
• After cleaning your filter, thoroughly wash your hands using anti-bacterial soap.
• Check that the filter unit is completely dry.
• To refit, position the filter unit in place on the main body and turn it clockwise until it clicks into place.

Please click here for more detailed instructions on how to avoid, or fix, any problems you might experience with your machine.

Your Dyson Gen5detect™ can show several alerts to let you know when something is needed. They include:

• Battery empty – Machine needs charging.
• Airway obstructed – Machine has detected a blockage.
• Filter needs cleaning – Filter needs cleaning.
• Filter not sealed – Filter not fitted correctly.
• Non-Dyson battery detected – A non-Dyson battery has been detected.
• High storage temperature – Machine is being stored at too high a temperature.
• High temperature – Machine is running at too high a temperature.
• Machine too cold – Machine is too cold.

Please click here for more detailed instructions on how to avoid, or fix, any problems you might experience with your machine.