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Frequently asked questions

Are Dyson Demo Stores & Dyson Service Centers open?

Per guidance from local authorities, Dyson Demo Stores and Dyson Service Center locations have reopened with adjusted business hours and new measures to make your in-store shopping experience as hygienic and safe as possible. We encourage you to test Dyson machines firsthand before you buy and our Experts are happy to demonstrate the technology at an appropriate distance for your convenience and safety. Please refer to your store or service center's page for the most up-to-date information on openings and store hours.

How does Pay Via Chat work at Dyson Service Centers?

For your enhanced safety and security, Dyson Service Centers offer contactless payment with Pay Via Chat​. When it's time to pay, we will send a secure Pay Via Chat link to your smart device. Open the link and enter your American Express, Mastercard, or Visa details. Once you submit your payment, you'll receive an immediate confirmation of your order and can have your receipt printed or emailed to you. Be sure your smart device is set up to access the link via your cellular service through SMS or email.

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