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You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Is your Dyson machine not charging, or failing to turn on?

If you're experiencing problems with your Dyson products' battery or power supply we're here to help you.

Fans, heaters, hair dryers, upright and cylinder vacuum cleaners

For our corded fans and heaters, as well as upright and cylinder vacuum cleaners, make sure you've checked the following first.

1.Look for any signs of damage to the cable.

If it's damaged, please don't plug in or attempt to use your machine in this condition. Contact the Dyson Helpline for advice.

2. Make sure your Dyson machine is plugged into a working wall socket

and the socket is switched on.

3. Check that the plug has a working fuse

 (find your machine below for details).

If you’re still having problems with your machine's power supply, or for instructions for any of the above, select your specific machine below.

Cord-free vacuum cleaners

1. Make sure your battery has charge

select your machine below to discover how.

2. Check the battery casing is not cracked or damaged.

If it is, please don’t attempt to use your machine and contact the Dyson Helpline.

3. Make sure your machine’s airway isn’t blocked;

a blocked airflow will make the device cutout for safety purposes - select your machine below to discover how.