Please follow the instructions in the video.
A gurgling noise can be caused by two different issues.
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This can usually be resolved by running approximately 2 to 4 tanks of water through the machine when in Humidifier mode.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
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Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
This may be caused by the machine settling and will pass with time.
There is no fault with the machine, the noise can sometimes be heard when the ultrasonic transducer produces mist inside the base of your machine.
This noise is most noticeable when the machine is new, but the noise will reduce in volume once approximately 3-4 full tanks of water have been run through the machine.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Please ensure the correct button is being pressed.
On/Off
Airspeed control
Please ensure the correct button is being pressed.
On/Off
Fan only mode
Airspeed control
Manual humidity level control
Sleep timer
Automatic humidity mode
Replace the batteries in the remote control.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Remote control below or you can contact our Customer Support Team at 1-866-314-8881.
Remote control
Part no. 966569-06
Replacement remote control for your Dyson humidifier.
$22.99
Remote control
Part no. 966569-06
Replacement remote control for your Dyson humidifier.
$22.99
$22.99
An F1 message indicates an issue with the Piezo.
Turn off & unplug the machine, leave it for 60 seconds and then retest.
This process may need to be repeated up to 3 times.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
An F2 message indicates an issue with the UV-C emitter.
Turn off & unplug the machine, leave it for 60 seconds and then retest.
This process may need to be repeated up to 3 times.
A F3 failure message means the appliance is too cold.
The appliance will operate when it is above 5°C (41°F).
If your machine displays an error code F3, please turn the power off and unplug the machine for 60 seconds.
Increase room temperature to 5°C or above before restarting machine.
Plug the machine back in and retest.
Please repeat this process up to 3 times if your machine continues to display an error code.
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Turn off & unplug the machine, leave it for 60 seconds and then retest.
This process may need to be repeated up to 3 times.
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Turn off & unplug the machine, leave it for 60 seconds and then retest.
This process may need to be repeated up to 3 times.
Adjust the humidity control to 70%.
Adjust the airflow to the lowest setting.
It is easier to see the mist when the machine is in front of a dark background.
If no mist is visible then clear the amplifier of any obstructions.
The appliance selects a comfortable humidity for the room, based on environmental factors such as current humidity level and air temperature.
When the room reaches the appropriate humidity level the appliance will switch itself ‘ON’ or ‘OFF’ as necessary to maintain that level. The fan will remain running when the target humidity has been reached.
Remove the loop amplifier and press the button at the front of the loop.
Lift the loop off the machine and pull the amp surround off the loop, one end at a time.
Wipe both parts with a damp cloth.
WARNING: Do not clean any part in a dishwasher.
Reattach the surround and line up the surround with the amp.
Push the surround firmly until it clicks into place.
Turn on and test the machine.
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Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Switch off the humidity and set the fan speed to 10.
You will see the fan speed changing on the digital display.
Clean the loop amplifier with a microfiber , lint-free cloth.
Ensure there is no dust or debris blocking the openings.
Clear any dust or debris away from the inlet vents at the base of the machine.
Press the button at the front of the loop amplifier.
Lift the amplifier from the machine.
Pull the amp surround off the loop, one end at a time.
Clear the loop amplifier and surround of blockages as necessary.
Do not use alcohol and strong acid mixes, solvent (acetone) and oil based products, alkali bleach mixes, air fresheners, aroma oils, scented oils, hot water, brushes or abrasive materials on any part of the machine. This will invalidate the warranty.
Please follow the steps in the video.
For a step by step guide, please select step by step.
Wipe the loop and inlets:
Wipe over air loop amplifier, paying close attention to the air gaps.
Wipe with a lint-free microfiber cloth.
Empty the water tank.
Rinse and wipe over all surfaces.
Repeat if necessary.
Tip the contents of the trough into the sink
Wipe away any spillages
WARNING: Do not rinse under the tap or put in the dishwasher.
While not dangerous, care should be taken to avoid water entering the inlets.
Wipe the exterior with a lint free microfiber cloth.
If the power button flashes 3 times when switching on check that the machine has been assembled correctly.
Check that the tank is sat flush onto the Main body, when fitting the loop amplifier make sure that it clicks into place securely.
Ensure the base is on a level surface, otherwise the machine will not operate.
Unscrew the cap and fill the tank to the top.
Replace the cap and screw until hand tight.
Carry by the handle.
Place the tank on top of the base.
Place the loop amplifier on top of the tank.
Push down until you hear a click.
Remote control docks magnetically.
Attach the remote control to the top of the machine with the buttons facing down.
Plug into the socket and base.
A small blue LED on the back of the machine lights up to confirm that the machine has power.
Switch ‘ON’.
The water treatment procedure automatically starts.
Water passes over a UV-C emitter to ensure that it is 99.9% bacteria-free before misting commences.
This takes approximately 3 minutes.
During this time humidity targets can be set and fan mode can be switched ON.
After 3 minutes the machine will start to humidify.
The display will show the target humidity setting.
Ensure the machine is plugged in and the socket is switched on.
On the rear of the machine, just beneath where the power cord plugs in is a power indicator light that should illuminate when the machine is plugged in.
Press the ON/OFF button again to start the machine.
If the machine cuts out or will not switch on, please turn it off at the socket and remove the plug.
Wait 10 seconds, plug the machine back in and ensure the socket is switched on.
Press the ON/OFF button again to start the machine.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
The machine will not operate if tilted by over 5 degrees and the display will show a 'tilted' graphic.
The blue LED surrounding the Standby ON/OFF button will flash if the base is not level.
Make sure it is on a level surface and clear up any spillage.
The machine will cut out when the humidity target is reached.
The machine will cut out if the tank is empty.
The blue LED surrounding the Standby ON/OFF button will remain solid as the water level changes.
When the tank is empty, an animation sequence appears.
If the tank is empty, switch off the machine and refill.
Ensure the tank is full.
Turn the machine off.
Unplug the appliance and push the button to unlock.
Lift the loop amplifier away from the tank.
Lift the tank away from the base.
Remove the cap and fill the tank (no other part) to the top with cold tap water.
Replace the cap.
Replace the tank and ensure it is fitted flush.
When replacing the loop ensure it 'clicks' into place securely.
Use the handle for easier handling.
Please be aware that water drips may be present on the underside of the tank when removed. If the power button on the machine flashes three times this may indicate that the machine has been reassembled incorrectly.
While the AM10 is in humidifier mode, it constantly treats the water it emits, keeping it hygienic.
When the machine is first switched on, it will begin this water treatment procedure, displaying this animation on the LCD.
After 3 minutes the machine will begin to humidify the room.
Do not use alcohol and strong acid mixes, solvent (acetone) and oil based products, alkali bleach mixes, air fresheners, aroma oils, scented oils, hot water, brushes or abrasive materials on any part of the machine. This will invalidate the warranty.
Wipe the loop and inlets:
Wipe over air loop amplifier, paying close attention to the air gaps.
Wipe with a lint-free microfiber cloth.
Empty the water tank.
Rinse and wipe over all surfaces.
Repeat if necessary.
Tip the contents of the trough into the sink
Wipe away any spillages
WARNING: Do not rinse under the tap or put in the dishwasher.
While not dangerous, care should be taken to avoid water entering the inlets.
Wipe the exterior with a lint free microfiber cloth.
Do not use alcohol and strong acid mixes, solvent (acetone) and oil based products, alkali bleach mixes, air fresheners, aroma oils, scented oils, hot water, brushes or abrasive materials on any part of the machine. This will invalidate the warranty.
Unclip the loop amplifier surround
Pull from the lower edge by hand, gently but firmly.
Wipe with citric acid solution.
Empty the tank
Twist the dial a quarter of a turn and lift out the chimney.
Immerse in the citric acid solution for 15 minutes.
Rinse and wipe all parts and refit the chimney.
Pinch the tabs together and remove the seal
Immerse in the citric acid solution for 15 minutes
Rinse and wipe all parts and refit the seal.
Pour the citric acid solution into the tank
Shake for 30 seconds and leave to stand
After 15 minutes, empty the tank and wipe all surfaces
Empty the trough of water
While not dangerous, care should be taken to avoid water entering the inlets.
Clean the trough with the citric acid solution.
Fill the trough with the solution so that the UV-C emitter and piezo are submerged.
After 15 minutes, rinse and wipe over all surfaces.
Reassemble and re-fill the machine then wipe the exterior with a dry lint-free cloth
Switch the machine on to start the water treatment procedure
After 3 minutes the machine will start to humidify
Remove the tank from the Main body.
With the tank removed, fit the loop amplifier onto the Main body.
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Loop amplifier below or you can contact our Customer Support Team at 1-866-314-8881.
Loop amplifier
Part no. 966563-01
Replacement loop amplifier for your Dyson humidifier.
$111.99
Loop amplifier
Part no. 966563-01
Replacement loop amplifier for your Dyson humidifier.
$111.99
$111.99
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Power supply and cable below or you can contact our Customer Support Team at 1-866-314-8881.
Power supply and cable
Part no. 966568-11
Replacement power supply and cable for your Dyson humidifier.
$51.99
Power supply and cable
Part no. 966568-11
Replacement power supply and cable for your Dyson humidifier.
$51.99
$51.99
You might need a replacement part.
You can solve this by ordering a new Remote control below or you can contact our Customer Support Team at 1-866-314-8881.
Remote control
Part no. 966569-06
Replacement remote control for your Dyson humidifier.
$22.99
Remote control
Part no. 966569-06
Replacement remote control for your Dyson humidifier.
$22.99
$22.99
You might need a replacement part.
You can solve this by ordering a new Water tank below or you can contact our Customer Support Team at 1-866-314-8881.
Water tank
Part no. 967272-01
Replacement water tank for your Dyson humidifier.
$51.99
Water tank
Part no. 967272-01
Replacement water tank for your Dyson humidifier.
$51.99
$51.99
You might need a replacement part.
You can solve this by ordering a new UV water reservoir cover below or you can contact our Customer Support Team at 1-866-314-8881.
UV water reservoir cover
Part no. 966865-02
Replacement UV water reservoir cover for your Dyson humidifier.
$8.99
UV water reservoir cover
Part no. 966865-02
Replacement UV water reservoir cover for your Dyson humidifier.
$8.99
The AM10 will display the 'Empty' light sequence when there is still a small amount of water in the tank.
Empty the tank and turn it upside down.
3 flashes - Check that the machine has been assembled correctly
Solid blue - The machine is running in humidity mode
Solid white - The machine is running in fan mode
When the machine is switched on, a 3 minute water treatment cycle begins
The blue LED surrounding the Standby ON/OFF button will remain solid throughout the water treatment cycle.
Once the animation stops, the machine is ready to begin humidification
The blue LED surrounding the Standby ON/OFF button will remain solid as the water level changes
When the tank is empty the LCD will display the animation shown
If the tank is empty, switch ‘OFF’ the machine and refill
The blue LED surrounding the Standby ON/OFF button will flash if the base is not level
When the machine is tilted by over 5° the display will show a ‘tilted’ graphic
If the machine has been tilted make sure it is level and clear up any spillage
Ensure the colored loop surround is located properly on the amp and the seal is in the correct position.
Remove the loop surround and run the finger along the inner lip surface to ensure it touches the seal.
Reattach and ensure it is centrally located and reset the machine.
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
This can be caused by the loop not being fitted correctly, ensure the tank is fitted flush and the loop clicks into place securely.
If the mist is coming from the joint between the base and the tank, the machine may be slightly tilted.
Check that the machine is on a completely level surface.
If the machine is tilted, the blue LED surrounding the Standby ON/OFF button will flash if the base is not level.
When the machine is tilted by over 5° the display will show a 'tilted' graphic.
If the machine has been tilted ensure it is level and to clear up any spillage. If the machine is not levelled after 15 minutes, it will switch 'OFF'.
Check that the inner chimney is located correctly and the seals are located in the correct location.
Ensure that the product is on a level surface.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Ensure the machine is in humidifier mode, if no mist is visible then clear the amplifier of any obstructions.
Press the button at the front of the Loop
Lift the Loop off the machine
Pull the amp surround off the loop, one end at a time.
WARNING: Do not clean any part in the dishwasher.
Line up the surround with the amp
Push the surround firmly until it clicks into place
Adjust the humidity control to 70%.
Adjust the airflow to the lowest setting.
It is easier to see the mist when the machine is in front of a dark background.
If this fault persists remove the loop and ensure that the seal is free to move up and down before re-engaging. Sealing can be aided by applying a thin film of water over the seal.
There is no fault with the machine; this powder is limescale from the water put into the tank.
To prevent its formation, use de-ionised or distilled water (particularly in hard water areas) & follow the weekly & monthly cleaning processes.
Unclip the loop amplifier surround
Pull from the lower edge by hand, gently but firmly
Wipe with citric acid solution.
Empty the tank
Twist the dial a quarter of a turn and lift out the chimney.
Immerse in the citric acid solution for 15 minutes.
Rinse and wipe all parts and refit the chimney.
Pinch the tabs together and remove the seal
Immerse in the citric acid solution for 15 minutes
Rinse and wipe all parts and refit the seal.
Pour the citric acid solution into the tank
Shake for 30 seconds and leave to stand
After 15 minutes, empty the tank and wipe all surfaces
Empty the trough of water
While not dangerous, care should be taken to avoid water entering the inlets.
Clean the trough with the citric acid solution.
Fill the trough with the solution so that the UV-C emitter and piezo are submerged.
After 15 minutes, rinse and wipe over all surfaces.
Reassemble and re-fill the machine then wipe the exterior with a dry lint-free cloth
Switch the machine on to start the water treatment procedure
After 3 minutes the machine will start to humidify
Wipe the loop and inlets:
Wipe over air loop amplifier, paying close attention to the air gaps.
Wipe with a lint-free microfiber cloth.
Empty the water tank.
Rinse and wipe over all surfaces.
Repeat if necessary.
Tip the contents of the trough into the sink
Wipe away any spillages
WARNING: Do not rinse under the tap or put in the dishwasher.
While not dangerous, care should be taken to avoid water entering the inlets.
Wipe the exterior with a lint free microfiber cloth.
Replace the batteries in the remote control.
Test the controls on the Main body of the machine.
Press the button to turn the machine on or off.
Press and hold the button to adjust the humidity.
The airspeed cannot be adjusted using the controls on the machine.
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
This may be caused by water that has been sitting in the machine for too long.
This can likely be resolved by a thorough clean of the machine.
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Please unplug the machine, leave for a minimum of 5 seconds or until the LED goes out.
Plug in and test the machine.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Press the button to turn the machine on or off.
Press and hold the button to adjust the humidity.
The airspeed and timer functions cannot be adjusted using the controls on the machine.
Remove the loop amplifier:
Push the button to unlock the loop amplifier
Lift the loop away from the tank
Lift the tank away from the base.
Carefully empty the water from the trough in the base and undo the red cap on the underside of the tank and pour away the water.
Replace the cap.
Replace the tank and ensure it is fitted flush.
When replacing the loop ensure it 'clicks' into place securely.
Some water may be present on the underside of the tank as it is removed.
Remote control
Loop amplifier.
Power cord.
Handle.
Seal.
Water tank.
Water tank plug.
Tank chimney.
Loop release button.
Main body.
UV-C emitter.
Piezo.
LED display.
ON/OFF button.
Air inlet.
When carrying, ensure the machine is level and do not lift by the loop amplifier.
Always place the machine on a firm, flat, level surface, otherwise the machine will not operate.
It is recommended that a waterproof mat or pad is placed under the machine.
WARNING: Do not place the machine in an area where it is accessible to children.
If the machine is tilted, the blue LED surrounding the Standby ON/OFF button will flash if the base is not level.
When the machine is tilted by over 5° the display will show a 'tilted' graphic.
If the machine has been tilted ensure it is level and to clear up any spillage. If the machine is not levelled after 15 minute, it will switch 'OFF'.
For the best performance, place on the floor, in the corner of the room, at least 1m from any wall and facing into the center of the room.
Always place the machine on a firm, flat, level surface, otherwise the machine will not operate.
Consider placing near to air conditioning or heating devices to circulate air effectively.
Do not place the machine underneath overhanging surfaces.
To avoid a cooling effect while humidifying, the unit should be at least 1m from any people.
WARNING: Do not place the machine on a rug, carpet, wooden flooring, or any other surface that may be damaged by exposure to water or moisture. Do not place the machine in an area where it is accessible to children.
On/Off
Fan only mode
Airspeed control
Manual humidity level control
Sleep timer
Automatic humidity mode
Aim the remote at the base of the machine.
The AM10 can automatically adjust to the optimal humidity based on environmental conditions of the surrounding area.
The machine will switch on and off as necessary to maintain the optimal humidity level.
Press the 'Auto' button on the remote to start this mode.
You can also manually set the target humidity (between 30% and 70%) via the remote. The machine will then turn itself on and off automatically to maintain the target humidity.
Adjust the airflow between 1 and 10 using the remote.
The selected level is displayed on the front of the machine for 3 seconds after it is set.
While using the machine in fan mode, the airflow can still be adjusted without water in the tank. Press the fan only button to turn off the humidification function.
To set the sleep timer, press the clock button on the remote until the desired time is displayed on the machine (15 minutes to 9 hours).
When the time reaches zero, the appliance will go into standby mode. To cancel the timer, press the button again until two dashes appear.
Ensure all the water has been emptied from the machine before checking for the serial number.
The serial number can be found on the base of the machine.
When not in use, unplug from the mains electricity supply.
Store the machine in a dry location and arrange the cable away from traffic areas so that it will not be tripped over or damaged.
Clean the machine and tank according to the monthly cleaning process before storing and reusing.
Store the machine indoors.
Do not use or store it below 5°C (41°F).
Parts of the machine may become hot during operation. Switch off and unplug the machine for 10 minutes before replacing the emitter.
Press the button at the base of the loop.
Lift the loop off the tank.
Lift the tank off the base.
Tip any water out of the base.
Undo the screw with a Phillips screwdriver.
Press the catch on the wire connector
Gently remove the connector from its socket
Slide the emitter out of the machine
Reverse step 4 to attach the new emitter.
Reassemble the machine
Instructions are provided with each replacement emitter.
Parts of the machine may become hot during operation. Switch off and unplug the machine for 10 minutes before replacing the piezo.
Tip any water out of the base.
Undo the screw with a Phillips screwdriver.
Reverse step 4 to attach the new piezo.
Reassemble the machine
Dyson Humidifier AM10