How to use your machine
Understanding the three cleaning modes
Choosing the right tool for the task
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Charging your machine's battery
If your machine has a red catch on the battery, you can charge your battery on or off your machine, in or outside of the dock.
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Maintaining your machine
From clearing the brush bar to washing the filter, our quick guide will help you keep your machine working at its best.
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How to maintain your filter
We engineer vacuums that are simple to use and easy to look after. We suggest you clean your filter once a month to keep your machine running at maximum efficiency.
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1. Remove your Dyson filter(s)
Remove the filter from your Dyson machine.
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2. Remove excess debris
Tap your filter lightly on the side of the sink or in the bin, to remove any loose dust and debris.
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3. Rinse filter
Wash your filter under warm water – gently squeezing it with your hands.
Don't use detergent.
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4. Give it a firm shake
Fill the filter with warm water. With one hand covering each end, shake it firmly to ensure all trapped debris is released. Repeat this step until the water runs clear and then tap the filter to remove all excess water.
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5. Leave to dry for 24+ hours
After washing the filter, leave to dry for at least 24 hours in an area with plenty of airflow, such as beside a fan or open window. The filter must be completely dry before you put it back into the machine, or it could damage the motor.
Don't dry the filter in a tumble dryer, microwave or near a naked flame.
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Useful tips
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Frequently asked questions
How long does the battery take to fully charge?A full charge takes up to 4.5 hours.
Can I leave my vacuum on charge?The battery is designed to be left on charge permanently, and this will ensure that the vacuum is fully charged when it's next used. Once the battery is fully charged, your machine won't use any more electricity.
Should I fully charge my vacuum after every use?We recommend fully charging your machine after every clean. This helps your vacuum's battery and monitoring system's algorithm to more accurately calculate and display remaining run time.
Does this machine connect to the Dyson Link app?Your machine works independently and doesn't connect to the Dyson Link app.
How often should I clean the filter?You should clean the filter once a month, or if the filter light continues to flash when the filter unit is fitted correctly.
Why isn't my Dyson V11™ vacuum adapting to different floors?Your machine will only adapt to different floors when the High Torque cleaner head is attached and it's in Auto mode. Other tools and modes are designed for specific tasks.
What's the switch on the cleaner head for?You can use the switch on the High Torque cleaner head to further adjust the suction. Slide it towards the '+' for maximum suction for ground-in dirt and large debris on durable floor coverings. And towards the '-' for light dirt on deep pile carpets and delicate floor coverings, such as vinyl and lino. Leave it in the middle for dust and debris on carpets, rugs and hard floors.
Why Register? More perks.
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Exclusive Savings Events
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First to know
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Reviewer Program
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Machine Information
Helpful tips to get the most out of your machine and keep it working at its best.
We don’t stop caring about our machines once they’re yours. Registering your product allows us to give you a tailored, complimentary, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.