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Support for your Dyson V15s Detect Submarine™ wet and dry vacuum cleaner

Dyson V15s Detect Submarine™️ Absolute

Frequently asked questions

Does it work on carpets?

The Dyson Submarine™ wet roller head has been engineered for hard floors.​

Can I use detergent when wet cleaning?

If you decide to use detergent, please choose gentle, common household detergents and do not use bleach. Please follow the manufacturers guidance on the recommended dilution - We do not recommend putting undiluted detergents in the clean water tank.​

How do I clean the wet roller? Do I need to use detergent?

The wet roller can be washed with a common household anti-bacterial detergent, diluted according to the manufacturer's recommended ratio. We recommend doing this after each clean to maintain hygiene.​

Does the vacuum suck up water? Does water enter the bin?

Only the Dyson Submarine™ wet roller head should be used to pick up wet debris and liquid spills. Engineered with intelligent power diversion and mode detection, all aspects of wet cleaning are contained within the wet roller head.

Can I use the wet roller head with my existing Dyson V15?

The Dyson Submarine™ wet roller head is not compatible with any of our other vacuums, including pre-purchased V15. To intelligently switch between wet and dry cleaning, this version of the machine has been reprogrammed. Our previous software is not compatible with wet floor cleaning.

How often should I replace the wet roller?

We recommend replacing the wet roller every six months, depending on how often you use your machine, to help maintain optimum performance.

Can I purchase the Dyson Submarine™ wet roller head separately as an accessory?

No. Due to the Dyson Submarine™ wet roller head not being compatible with any other Dyson vacuums, it is not available as an accessory. For spare parts and support for your wet roller head, you can contact our customer service team. Contact Dyson support.