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Support for your Dyson Ball Animal 2 upright vacuum

Dyson Ball Animal 2 (Purple)

Here you can find how-to videos, helpful tips, your user manual and more.

Register your machine

You can get support that's tailored to you, owner exclusives and more when you register your machine.

  • Getting started

    It's easy to get started with your new Dyson vacuum. Our video shows you how to assemble and set up your vacuum, so it's ready to use.

  • Play the video. How to set up your machine.

    Video Transcript

    Open video transcript

Using your machine

  • Play the video. How to empty the clear bin.

    Video Transcript

    Open video transcript

    Don't overfill it

    To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

  • Play the video. How to use the tools.

    Video Transcript

    Open video transcript

    Switch tools quickly

    Just slide your chosen tool onto the inlet pipe until you hear a click.

Maintaining your machine

  • Play the video. How to wash the filters.

    Video Transcript

    Open video transcript

    Wash the filter regularly

    Rinse under a cold tap until the water runs clear – you don't need any detergents. Squeeze out excess water and leave to dry on its side (at least 24 hours) before refitting.

  • Play the video. How to check for blockages.

    Video Transcript

    Open video transcript

    Checking for blockages

    Watch the video above to see how to find blockages.

Tools to tackle more

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    Experience the latest technology in our invitation-only reviewer program.

  • Machine Information

    Helpful tips to get the most out of your machine and keep it working at its best.

We don’t stop caring about our machines once they’re yours. Registering your product allows us to give you a tailored, complimentary, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.