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Support for your Dyson Ball Animal 2 upright vacuum Dyson Ball Animal 2

Activate your warranty

You can get support that's tailored to you, owner exclusives and more when you register your machine.

Play the video. How to set up your machine.

Play the video. How to empty the clear bin.
Play the video. How to use the tools.

Play the video. How to wash the filters.
Play the video. How to check for blockages.

Switch tools quickly
Just slide your chosen tool onto the inlet pipe until you hear a click.

Wash the filter regularly
Rinse under a cold tap until the water runs clear – you don't need any detergents. Squeeze out excess water and leave to dry on its side (at least 24 hours) before refitting.

Don't overfill it

To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

Frequently asked questions

How often does the filter on this machine need washing?

We recommend that you clean the filter at least once a month. You can find filter maintenance instructions in the machine's User Guide.

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Don't pick up water or other liquids with your machine.

Tools to tackle more

Tangle-free turbine tool

Part No. 925068-02

Counter-rotating brush heads remove hair from carpets and upholstery

$69.99

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Tool bag

Part No. 965530-01

Stow and organize your Dyson vacuum's tools in this handy bag

$29.99

Learn more

Why Register? More perks.

Being a Dyson product registered owner has even more perks:

Exclusive Savings Events

Save 20% during Savings Events, only for Dyson owners.

Free Health Check

Reminders for free preventative maintenance checks at a Dyson Service Center near you.

First to know

Registered owners receive exclusive events and sneak peeks at our latest technology before anyone else.

VIP Hotline

Assistance from our U.S.-based team of Dyson experts, who are on hand to help through a dedicated VIP hotline, and online support 7 days a week.

Reviewer Program

Experience the latest technology in our invitation-only reviewer program.

Machine Information

Helpful tips to get the most out of your machine and keep it working at its best.

We don’t stop caring about our machines once they’re yours. Registering your product allows us to give you a tailored, complimentary, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.