Register your machine
You can get support that's tailored to you, owner exclusives and more when you register your machine.
Using your machine
Maintaining your machine
Resetting the brush bar
The brush bar is designed to shut off when jammed. Learn how to reset it after removing the cause of the jam.
Fixing a machine that won’t recline
If your upright Dyson vacuum won’t recline, follow our video to troubleshoot the problem.
Safely store tools
Clip accessories onto the vacuum's tool holster so you've always got them to hand.
Don't overfill it
To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.
Wash the filter regularly
Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.
Frequently asked questionsHow often does the filter on this machine need washing?
We recommend that you clean the filter at least once a month. You can find filter maintenance instructions in the machine's User Guide.
Can I use this machine with an extension cable?
No, the use of an extension cable is not recommended.
Tools to tackle more
Tangle-free turbine tool
Part No. 925068-02
Counter-rotating brush heads remove hair from carpets and upholstery
Stiff bristle brush
Part No. 918508-01
Stiff nylon bristles dislodge stubborn dirt from floors and furniture
Soft dusting brush
Part No. 908896-02
Soft bristles gently remove dust from flat surfaces and furniture.
Why Register? More perks.
Exclusive Savings Events
Save 20% during Savings Events, only for Dyson owners.
Free Health Check
Reminders for free preventative maintenance checks at a Dyson Service Center near you.
First to know
Registered owners receive exclusive events and sneak peeks at our latest technology before anyone else.
Assistance from our U.S.-based team of Dyson experts, who are on hand to help through a dedicated VIP hotline, and online support 7 days a week.
Experience the latest technology in our invitation-only reviewer program.
Helpful tips to get the most out of your machine and keep it working at its best.
We don’t stop caring about our machines once they’re yours. Activating your warranty allows us to give you a tailored, complementary, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.