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Support for your Dyson Big Ball™ canister vacuum

   

Register your machine

You can get support that's tailored to you, owner exclusives and more when you register your machine.

Getting started

Play the video. How to set up your machine.

Using your machine

Play the video. How to empty the clear bin.
Play the video. How to empty the clear bin.

Maintaining your machine

Play the video. How to wash the filter.
Play the video. How to reset the brush bar.

Useful tips

  • Don't overfill it

    To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

  • Wash the filter regularly

    Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.

  • Safely store tools

    Clip accessories onto the storage posts on the side of the vacuum, so you've always got them to hand.

Frequently asked questions

How often do the filters on this machine need washing?

We recommend that you clean the filter at least once every 3 to 6 months. You can find filter maintenance instructions in the machine's user guide.  

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Don't pick up water or other liquids with your machine.

Tools to tackle more

  • Quick Release Adaptor Tool

    Part No. 967370-01

    Replacement Quick Release Adaptor Tool for your Dyson vacuum

    $8.99

    See more

  • Stair tool

    Part No. 967369-01

    Velour strips pick up hair and dirt from stairs.

    Please call us on 1-866-693-9766 as we don't sell this part online.

    See more

  • Combination tool

    Part No. 967368-01

    Two tools in one - brush and wide nozzle. For switching between tasks

    $18.99

    See more
See more tools

Why Register? More perks.

  • Exclusive Savings Events

    Save 20% during Savings Events, only for Dyson owners.

  • First to know

    Registered owners receive exclusive events and sneak peeks at our latest technology before anyone else.

  • Reviewer Program

    Experience the latest technology in our invitation-only reviewer program.

  • Machine Information

    Helpful tips to get the most out of your machine and keep it working at its best.

We don’t stop caring about our machines once they’re yours. Registering your product allows us to give you a tailored, complimentary, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.

Register your machine