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Support for your Dyson Ball™ upright vacuum

Dyson Ball Animal vacuum

Register your machine

You can get support that's tailored to you, owner exclusives and more when you register your machine.

  • Play the video. How to set up your machine.

  • Play the video. How to empty the clear bin.

  • Play the video. How to wash the filters.
  • Untangling the brush bar

    Clearing the brush bar

    We demonstrate how to access the brush bar so it can be cleared of tangles.

  • A video explaining how to fix a Dyson vacuum that won't recline

    Fixing a machine that won’t recline

    If your upright Dyson vacuum won’t recline, follow our video to troubleshoot the problem.

  • Safely store tools

    Clip accessories onto the vacuum's tool holster so you've always got them to hand.

  • Wash the filter regularly

    Rinse under a cold tap until the water runs clear – you don't need any detergents. Squeeze out excess water and leave to dry on its side (at least 24 hours) before refitting.

  • Don't overfill it

    To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

Buy direct from the people who made it

Why Register? More perks.

  • Exclusive Savings Events

    Save 20% during Savings Events, only for Dyson owners.

  • Free Health Check

    Reminders for free preventative maintenance checks at a Dyson Service Center near you.

  • First to know

    Registered owners receive exclusive events and sneak peeks at our latest technology before anyone else.

  • VIP Hotline

    Assistance from our team of Dyson experts, who are on hand to help through a dedicated VIP hotline, and online support 7 days a week.

  • Reviewer Program

    Experience the latest technology in our invitation-only reviewer program.

  • Machine Information

    Helpful tips to get the most out of your machine and keep it working at its best.

We don’t stop caring about our machines once they’re yours. Registering your product allows us to give you a tailored, complimentary, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.