Activate your warranty
You can get support that's tailored to you, owner exclusives and more when you register your machine.
Using your machine
The lights on your machine
Learn about the lights on your machine and what to do if they turn on, or start flashing.
Understanding the power modes
Learn about your machine's three power modes, and when to use them.
Setting up the docking station
See how to fit the docking station, and recharge your machine.
Maintaining your machine
Flashing filter light
The light flashes intermittently when the filter isn’t fitted correctly, and your machine will stop. See how to refit it, and get your machine running again.
Checking for blockages
If an object becomes lodged, your blockage indicator light will flash, and your machine may stop working. Follow our step-by-step guide to check every part.
Resetting the brush bar
The brush bar is designed to shut off when jammed. Learn how to remove the debris, and reset the brush bar.
Three power modes
Toggle between Suction mode 1 and 2 – and MAX mode, for stronger suction. To change modes, simply slide the control back and forth.
Switch accessories quickly
The quick-release tools click into place, and release in moments by simply depressing the release switch.
Don't overfill it
To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.
Secure the charging dock
Leave at least 1.2m between the floor and the lowest screw point. Make sure it's within easy reach of a power socket so the cable has some slack.
Wash the filter regularly
Rinse under a cold tap until the water runs clear – you don't need any detergents. Shake off any excess water, then leave to dry for at least 24 hours before refitting.
Clean awkward spaces
Remove the wand and connect your chosen tool directly to the inlet pipe to use the vacuum as a handheld.
Frequently asked questions
Is my machine compatible with the Dyson Cyclone V10 Dok™?
How often does the filter on this machine need washing?
We recommend that you clean the filter at least once a month. You can find filter maintenance instructions in the machine's User Guide.
Can I use this machine with an extension cable?
No, the use of an extension cable is not recommended.
Why Register? More perks.
Being a Dyson product registered owner has even more perks:
Exclusive Savings Events
Save 20% during Savings Events, only for Dyson owners.
Free Health Check
Reminders for free preventative maintenance checks at a Dyson Service Center near you.
First to know
Registered owners receive exclusive events and sneak peeks at our latest technology before anyone else.
Assistance from our team of Dyson experts, who are on hand to help through a dedicated VIP hotline, and online support 7 days a week.
Experience the latest technology in our invitation-only reviewer program.
Helpful tips to get the most out of your machine and keep it working at its best.
We don’t stop caring about our machines once they’re yours. Registering your product allows us to give you a tailored, complimentary, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.