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Support for your Dyson Cinetic Big Ball upright vacuum

Dyson Cinetic Big Ball Multi Floor Exclusive

Register your machine

You can get support that's tailored to you, owner exclusives and more when you register your machine.

Frequently asked questions

Do I need to wash the filters regularly?

Yes, please view the machine's user guide for maintenance instructions.

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Don't pick up water or other liquids with your machine.

Getting started

Play the video. How to set up your machine.
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Maintaining your machine

Play the video. How to wash the filters.
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Useful tips

  • Don't overfill it

    Keep one eye on the bin and empty it as soon as debris reaches the MAX marker to maintain suction.

  • Reach anywhere

    The instant release wand's long hose reaches all over and releases in one smooth action. Just attach the right tool for the job.

  • Safely store tools

    Clip accessories onto the vacuum's tool holster so you've always got them to hand.

Tools to tackle more

Buy direct from the people who made it

Why Register? More perks.

  • Exclusive Savings Events

    Save 20% during Savings Events, only for Dyson owners.

  • Free Health Check

    Reminders for free preventative maintenance checks at a Dyson Service Center near you.

  • First to know

    Registered owners receive exclusive events and sneak peeks at our latest technology before anyone else.

  • VIP Hotline

    Assistance from our team of Dyson experts, who are on hand to help through a dedicated VIP hotline, and online support 7 days a week.

  • Reviewer Program

    Experience the latest technology in our invitation-only reviewer program.

  • Machine Information

    Helpful tips to get the most out of your machine and keep it working at its best.

We don’t stop caring about our machines once they’re yours. Registering your product allows us to give you a tailored, complimentary, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.