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Support for your Dyson DC25 upright vacuum

Dyson DC25 Exclusive vacuum

  

Register your machine

You can get support that's tailored to you, owner exclusives and more when you register your machine.

  • Play the video. How to set up your machine.

  • Play the video. How to empty the clear bin.

  • Using the tools

    Learn how to make the most of the tools included with your Dyson vacuum cleaner.

  • Switching from carpets to hard floors

    See how to change the settings on your machine for different floor coverings.

  • Play the video. How to wash the filter.

  • Fixing a machine that won't stand upright

    Follow our simple video to troubleshoot problems where your vacuum won’t stay upright when you come to a standstill.

  • Clearing a jammed brush bar

    We demonstrate how to access the brush bar so it can be cleared of tangles.

  • Releasing a jammed wand

    If your machine’s wand is jammed in place, our quick video could help you solve the problem.

  • Safely store tools

    Clip accessories onto the storage posts on the side of the vacuum, so you've always got them to hand.

  • Wash the filter regularly

    Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.

  • Don't overfill it

    Keep one eye on the bin and empty it as soon as debris reaches the MAX marker to maintain suction.

Frequently asked questions

How often do the filters on this machine need washing?

It is recommended that you clean both of the filters at least once every 3 months. Filter maintenance instructions can be found in the machine's user guide.

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Do not pick up water or other liquids with your machine.

Tools to tackle more

  • Groom tool

    Part No. 921001-01

    Comfortable, mess-free grooming for medium- and long-haired dogs. Fine bristles grab loose hairs, then release them into the bin.

    $69.99

    See more

  • Articulating hard floor tool

    Part No. 920019-01

    The ultra-slim profile head pivots 180° to reach into difficult gaps.

    $49.99

    See more

  • Multi-angle brush

    Part No. 917646-01

    Multi-angle brush tool makes high-reach cleaning easier

    $34.99

    See more
See more tools

Why Register? More perks.

  • Exclusive Savings Events

    Save 20% during Savings Events, only for Dyson owners.

  • First to know

    Registered owners receive exclusive events and sneak peeks at our latest technology before anyone else.

  • Reviewer Program

    Experience the latest technology in our invitation-only reviewer program.

  • Machine Information

    Helpful tips to get the most out of your machine and keep it working at its best.

We don’t stop caring about our machines once they’re yours. Registering your product allows us to give you a tailored, complimentary, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.

Register your machine