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Support for your Dyson DC25 upright vacuum Dyson DC25 Blueprint vacuum

Activate your warranty

You can get support that's tailored to you, owner exclusives and more when you register your machine.

Play the video. How to set up your machine.

Play the video. How to empty the clear bin.

Using the tools

Learn how to make the most of the tools included with your Dyson vacuum cleaner.

Switching from carpets to hard floors

See how to change the settings on your machine for different floor coverings.

Play the video. How to wash the filter.

Fixing a machine that won't stand upright

Follow our simple video to troubleshoot problems where your vacuum won’t stay upright when you come to a standstill.

Clearing a jammed brush bar

We demonstrate how to access the brush bar so it can be cleared of tangles.

Releasing a jammed wand

If your machine’s wand is jammed in place, our quick video could help you solve the problem.

Safely store tools

Clip accessories onto the storage posts on the side of the vacuum, so you've always got them to hand.

Wash the filter regularly

Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.

Don't overfill it

Keep one eye on the bin and empty it as soon as debris reaches the MAX marker to maintain suction.

Frequently asked questions

How often do the filters on this machine need washing?

It is recommended that you clean both of the filters at least once every 3 months. Filter maintenance instructions can be found in the machine's user guide.

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Do not pick up water or other liquids with your machine.

Tools to tackle more

Zorb carpet cleaning powder

Part No. 903914-07

Carpet maintenance powder can be used to keep new carpets looking new without the drawbacks of wet cleaning.

$12.99

Learn more

Dyzolv spot cleaner

Part No. 903888-06

Contains four active agents to remove spills and spots, even on wool and stain-resistant fabrics.

$12.99

Learn more

Groom tool

Part No. 921001-01

Comfortable, mess-free grooming for medium- and long-haired dogs. Fine bristles grab loose hairs, then release them into the bin.

$69.99

Learn more

Why Register? More perks.

Being a Dyson product registered owner has even more perks:

Exclusive Savings Events

Save 20% during Savings Events, only for Dyson owners.

Free Health Check

Reminders for free preventative maintenance checks at a Dyson Service Center near you.

First to know

Registered owners receive exclusive events and sneak peeks at our latest technology before anyone else.

VIP Hotline

Assistance from our U.S.-based team of Dyson experts, who are on hand to help through a dedicated VIP hotline, and online support 7 days a week.

Reviewer Program

Experience the latest technology in our invitation-only reviewer program.

Machine Information

Helpful tips to get the most out of your machine and keep it working at its best.

We don’t stop caring about our machines once they’re yours. Registering your product allows us to give you a tailored, complimentary, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.