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Support for your Dyson DC16 handheld vacuum Dyson DC16 Pink vacuum

Activate your warranty

You can get support that's tailored to you, owner exclusives and more when you register your machine.

Using your machine

Play the video. How to empty the clear bin.

Maintaining your machine

Play the video. How to wash the filter.

Useful tips

Don't overfill it

To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

Wash the filters regularly

Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 12 hours) before refitting.

Switch tools quickly

Just slide your chosen tool onto the inlet pipe until you hear a click.

Frequently asked questions

How often do the filters on this machine need washing?

We recommend that you clean the filters at least once every 3 to 6 months. You can find filter maintenance instructions in the machine's user guide.  

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Don't pick up water or other liquids with your machine.

Why Register? More perks.

Being a Dyson product registered owner has even more perks:

Exclusive Savings Events

Save 20% during Savings Events, only for Dyson owners.

Free Health Check

Reminders for free preventative maintenance checks at a Dyson Service Center near you.

First to know

Registered owners receive exclusive events and sneak peeks at our latest technology before anyone else.

VIP Hotline

Assistance from our U.S.-based team of Dyson experts, who are on hand to help through a dedicated VIP hotline, and online support 7 days a week.

Reviewer Program

Experience the latest technology in our invitation-only reviewer program.

Machine Information

Helpful tips to get the most out of your machine and keep it working at its best.

We don’t stop caring about our machines once they’re yours. Registering your product allows us to give you a tailored, complimentary, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.