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Support for your Dyson Purifier Humidify+Cool

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Dyson Genuine filter

    Part No. 965432-01

    Filter for your Dyson Purifier

    $79.99

    See more
  • Pump column

    Part No. 970753-02

    Replacement pump column for your Dyson purifier humidifier.

    $129.99

    See more
  • Cleaning kit

    Part No. 970919-01

    Designed specifically for use with your machine's deep clean cycle. The Cleaning kit removes mineral build-up from inside your machine
    using citric acid. Use regularly with your machine's
    Deep clean cycle to maintain optimal performance.

    $27.99

    See more
  • Remote control

    Part No. 970486-15

    Curved and magnetized to store neatly on the machine.

    Currently out of stock.

    $29.99

    See more

  • How to get your Dyson machine working to its full potential.

  • How to change your filter

    Find out how to monitor and replace your combination filter in our video guide.

  • How to run a Deep clean cycle

    The monthly Deep clean cycle removes limescale from your machine's water system. Your machine's LCD screen and the Dyson Link app will let you know when it's time. You'll need 150g of citric acid, then follow the steps in our video guide or user manual.

Control your Dyson purifier or purifier humidifier – with your voice.¹

Amazon Alexa

How to ask Alexa to enable the Dyson skill, to control your Dyson purifier.

Google Assistant

How to control all of your connected purifiers with Google. Just say “Hey Google” to get started.

Siri Shortcuts

How to connect your Dyson machines to Siri Shortcuts. You’ll be able to control them with your voice, on your Apple device.

¹ Requires a compatible voice service. 

Google is a trademark of Google LLC.

MyDyson logo
Phone screen showing video on how to get started with a new purifier.

Expert guides on the MyDyson™ app

From quick-start and how-to guides to understanding different modes and screens. All tailored to you and your machines.

The MyDysonTM app is only compatible with select Dyson products. For a list of compatible products, please click here.

  • The service includes labor and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Live chat

The live chat button will appear on the bottom right corner of your screen as soon as a Dyson Expert becomes available. You can also find helpful troubleshooting advice and get more information by clicking on the automated chat icon in the bottom right corner of your screen at any time.

Phone

1-866-693-9766
Our helpline hours:

  • 8:00am - 8:00pm CST Monday to Friday
  • 9:00am - 6:00pm CST Saturday

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App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
Google Play and the Google Play logo are trademarks of Google Inc.