The Dyson warranty

• Purchases of machines from unauthorized dealers or seller
• Normal wear and tear, including parts that might wear out over time (e.g. fuse, belt, brush bar, batteries, filters etc.).
• Accidental damage
• Damage as a result of use not in accordance with the rating plate. Damage caused by not carrying out the recommended appliance maintenance.
• Removal of blockages. If your machine becomes blocked, please refer to the Dyson Operating Manual for details of how to unblock it.
• Damage from external sources such as transit, weather, electrical outages or power surges.
• Failures caused by circumstances outside of Dyson’s control.
• Costs, damages or repairs incurred as a result of, due to, or from:
  • Negligent use, misuse, neglect or careless operation of the machine;
  • Use of the Dyson machine which is not in accordance with the Dyson Operating Manual;
  • Use of a Dyson machine for anything other than normal domestic household purposes in the country in which it was purchased.
  • Use of parts not assembled or installed in accordance with the instructions of Dyson.
  • Use of parts and accessories which are not Dyson Genuine Components. A full range of genuine Dyson spares and accessories for all Dyson machines is available here.
  • Faulty assembly or installation (except where carried out by Dyson).
  • Repairs or alterations carried out by parties other than Dyson or its authorized agents.

The terms and conditions of a Dyson warranty are as follows:

• The warranty becomes effective at the date of purchase. Please retain your proof of purchase. If you do not have your proof of purchase, your warranty will start 90 days after the date of manufacture, according to Dyson’s records.
• All work will be carried out by Dyson or its authorized agents.
• Any parts which are replaced will become the property of Dyson.
• The repair or replacement of your machine under warranty will not extend the period of the warranty; however, your warranty will be extended for any time your machine is being repaired or retained for work being performed under the warranty.".
• The warranty provides benefits which are additional to and do not affect your statutory rights as a consumer.
• Intentional cosmetic decoration or modification that may impact a product’s resale, refurbishment, restoration or usability may void the terms of your product’s warranty and the Dyson return policy.

Where is the Dyson warranty valid?

• The box in which the machine is sold will contain the valid warranty information for the the country in which it is sold

Clyde is our extended warranty provider. This additional coverage is not covered under your Dyson warranty. It’s available for an additional cost to those who live within the continental United States, Hawaii, and Alaska.

Any Dyson machine covered by a 2-year Dyson warranty is eligible for the Clyde Protection Plan. Dyson machines covered by a 5-year Dyson warranty are not eligible for the Clyde Protection Plan.

The Clyde Protection Plan offers:

• Accidental damage coverage from handling from date of purchase of extended warranty
• An enhancement and extension of your Dyson Warranty for 1 or 2 years, so total coverage period would be 36 to 48 months​
• Power surge, mechanical failure, and normal wear and tear ​coverage

All Clyde Protection Plan claims and resolutions should be directed to Clyde at HiClyde.com ​

​If you’ve purchased the Clyde Protection Plan for your Dyson machine, please allow 7-10 business days for your order confirmation email from Clyde to arrive in your inbox. ​