
Price match promise
Money-back Guarantee - Extended holiday returns
Purchases made between November 1st and December 25th can be returned up until 5:00 PM CST on January 26th, 2023. Dyson Direct will pay for return shipping.
Customer Service Helpline
If you have questions please contact us. You can email or call:
- questions@dyson.com - Our Digital Support team is available 24 hours a day, 7 days a week. Most inquiries are handled within two hours or less
- 1-866-MY-DYSON (1-866-693-9766) - Our Helpline is available from 8am - 8pm Monday to Friday, and 9am-6pm Saturday (closed Sunday).
Dyson Direct Returns Policy
If you wish to return any product purchased from Dyson Direct, please contact our toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) or visit dyson.com/returns prior to returning your merchandise.
To receive a full refund for an item purchased from Dyson, please follow these three steps:
- Call the Contact Center to initiate your return and to identify the correct return shipping address and method.
- Package the item(s) to be returned in the original Dyson packaging.
- Send your returned item(s) shipping prepaid to Dyson within 30 days of purchase for a full refund. Unauthorized or COD returns will not be accepted.
Please allow 4-8 weeks for return processing. Products returned to Dyson will receive a full refund and Dyson will pay for the return freight.