Extended holiday returns
Purchases made between November 1st and December 25th can be returned up until 5:00 PM CST on January 31st, 2024. Dyson Direct will pay for return shipping.
Dyson Direct Returns Policy
If you wish to return any product purchased from Dyson Direct, please contact our toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) or visit dyson.com/returns prior to returning your merchandise.
The Dyson outlet's refurbished machines and Final Sale items (including Dyson Airwrap first generation) are final sale and are not eligible for returns. They are only eligible for warranty service. If your machine arrived damaged or you have received the wrong product, please contact us.
Intentional cosmetic decoration or modification that may impact a product’s resale, refurbishment, restoration or usability will void the terms of your product’s warranty and the Dyson return policy.
Customer Service Helpline
If you have questions please contact us. You can call us at 1-866-MY-DYSON (1-866-693-9766) - Our Helpline is available from 8am - 8pm Monday to Friday, and 9am-6pm Saturday (closed Sunday).