Money-back Guarantee
If you’d like to return a Dyson machine for a full refund, you need to return the machine within 30 days from the delivery date. For purchases made at a Dyson Demo Store or Dyson Service Center, a return must be made within 30 days from the purchase date.
Dyson Direct Returns Policy
If you wish to return any product purchased from Dyson Direct, please contact our toll-free Contact Center at 1-866-MY-DYSON (1-866-693-9766) or visit dyson.com/returns prior to returning your merchandise.
The Dyson outlet's refurbished machines and Final Sale items (including Dyson Airwrap first generation) are final sale and are not eligible for returns. They are only eligible for warranty service. If your machine arrived damaged or you have received the wrong product, please contact us.
Intentional cosmetic decoration or modification that may impact a product’s resale, refurbishment, restoration or usability will void the terms of your product’s warranty and the Dyson return policy.
Customer Service Helpline
If you have questions please contact us. You can call us at 1-866-MY-DYSON (1-866-693-9766) - Our Helpline is available from 8am - 8pm Monday to Friday, and 9am-6pm Saturday (closed Sunday).
