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Support for your Dyson Cinetic Big Ball™ upright vacuum

Use our step-by-step tool to solve your machine's problem.

Genuine Dyson spare parts and accessories for your machine:


Part No. 920765-04

Replacement hose for your Dyson vacuum cleaner.


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Part No. 923523-01

Replacement wand for your Dyson vacuum cleaner.


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Combination tool

Part No. 920753-01

Two tools in one - brush and wide nozzle. For switching between tasks.


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Internal hose

Part No. 966978-01

Replacement internal hose for your Dyson vacuum cleaner.


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How to get your Dyson machine working to its full potential.

Getting started

Learn how to set up your Dyson machine.

Resetting the brush bar

Learn how to reset the brush bar after removing the cause of the jam.

The service includes labor and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Live chat

The live chat button will appear on the bottom right corner of your screen as soon as a Dyson Expert becomes available. You can also find helpful troubleshooting advice and get more information by clicking on the automated chat icon in the bottom left corner of your screen at any time.


Our helpline hours:
8:00am - 8:00pm CST Monday to Friday
9:00am - 6:00pm CST Saturday

To help us address your inquiry as quickly as possible, please include the following in your email:

  • Your name
  • Contact number
  • Product model or serial number