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Support for your Dyson Cinetic Big Ball™ upright vacuum

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Wand

    Part No. 923523-01

    Replacement wand for your Dyson vacuum cleaner.

    $22.99

    Learn more
  • Hose

    Part No. 920765-04

    Replacement hose for your Dyson vacuum cleaner.

    $29.99

    Learn more
  • Combination tool

    Part No. 920753-01

    Two tools in one - brush and wide nozzle. For switching between tasks.

    $18.99

    Learn more
  • Internal hose

    Part No. 966978-01

    Replacement internal hose for your Dyson vacuum cleaner.

    $8.99

    Learn more

  • How to get your Dyson machine working to its full potential.

  • How to get started

    Learn how to set up your Dyson machine.

  • How to reset the brush bar

    Learn how to reset the brush bar after removing the cause of the jam.

    How to reset the brush bar

  • The service includes labor and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Live chat

The live chat button will appear on the bottom right corner of your screen as soon as a Dyson Expert becomes available. You can also find helpful troubleshooting advice and get more information by clicking on the automated chat icon in the bottom left corner of your screen at any time.

Phone

844-705-4777
Our helpline hours:

  • 8:00am - 8:00pm CST Monday to Friday
  • 9:00am - 6:00pm CST Saturday