Let's get your machine working
Dyson OnTrac™ (CNC Aluminum)Let's get your machine working
Dyson OnTrac™ (CNC Aluminum)
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MyDyson™ app and connectivity
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Connecting audio to your laptop
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Troubleshooting
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Already connected
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My headphone's connection is intermittent
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Some of my app features are not available
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My live sound data is not showing
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My headphones won't automatically update
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I can't control my headphones using the app
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No audio
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Check Bluetooth range and device settings
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Reset the headphones
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Issue not resolved, please speak to our Customer Support Team
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Connect to device
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Check Bluetooth range and device settings
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Issue not resolved, please speak to our Customer Support Team
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Not connected
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I didn't receive a login code email
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I'm unable to find or install the MyDyson™ app
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I'm having trouble connecting to my headphones
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The audio pairing is failing
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Android
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Complete the set up
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I'm having trouble with this step
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Issue not resolved, please speak to our Customer Support Team
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Apple
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I'm having trouble with this step
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I'm having trouble pairing with the headphones
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Initialising the sensors
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The app isn’t finding my headphones
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Pair the machine
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I'm not sure
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I'm having trouble logging into the MyDyson™ app
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Using the MyDyson™ app
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Pairing your headphones
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Add machine
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I'm having trouble with this step
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Machine settings
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Changing your headphone’s location settings
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Turn the volume limiter on/off
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Editing your headphone's name
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Managing notifications
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Updating your machine's software
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How do I find my sound readings?
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How do I change my audio settings in the app?
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How do I switch between my machines?
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How to clean your headphones
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Query resolved
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New query
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Troubleshooting your headphones
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Audio issue
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Active noise cancelling (ANC) not working
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Reset the headphones
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Issue not resolved, please speak to our Customer Support Team
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Audio too quiet
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Check the app being used
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Reset the headphones
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Issue not resolved, please speak to our Customer Support Team
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Head detect not working
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Issue not resolved, please speak to our Customer Support Team
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Intermittent audio
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Reset the headphones
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Issue not resolved, please speak to our Customer Support Team
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Poor audio quality
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Unable to adjust volume
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Issue resolved
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Unable to adjust volume
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Reset the headphones
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Power or electrical issue
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Intermittent power
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Head detect
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Reset the headphones
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Headphones will not turn on
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Reset
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Issue not resolved, please speak to our Customer Support Team
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No light
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No light
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Issue not resolved, please speak to our Customer Support Team
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Pulsing amber light
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Pulsing white light
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Issue not resolved, please speak to our Customer Support Team
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Flashing amber light
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Solid green light
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Pulsing amber light
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Headphones will not charge
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Battery run time issue
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Issue not resolved, please speak to our Customer Support Team
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Spare parts and replacement instructions
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Accessories
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In-flight adaptor kit
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Purchase part
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USB-C Charger
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Purchase part
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Outer caps and ear cushions
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Ear cushions
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Part replacement instructions
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Issue not resolved, please speak to our Customer Support Team
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Purchase part
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Outer caps
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Part replacement instructions
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Purchase part
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How to locate the serial number
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Unusual noise
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Exchange required
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Reset your headphones
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Using your Active noise cancelling (ANC)
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Replacing the outer caps
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Replacing the outer caps - step by step
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Replacing the ear cushions
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Replacing the ear cushions - step by step
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Charging your headphones
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Download the Safety and compliance information
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Setting up your headphones
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Getting started - step by step
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Head detect sensor
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Using the In-flight adaptor kit
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Using the audio joystick on the headphones
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Controlling the audio when listening to music
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Using your device's voice assistant through your headphones
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Accepting and rejecting voice calls
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Understanding the battery and LED behaviour
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Alerts
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Battery lights
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Bluetooth wireless technology
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Download the user manual
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new In-flight adaptor kit below or you can contact our Customer Support Team at 1-866-314-8881.
In-flight adaptor kit
Part no. 972799-02
2-pin flight adaptor to connect your Dyson OnTrac™ headphones to most airline entertainment systems. With charging port to allow simultaneous charging.
$19.99
In-flight adaptor kit
Part no. 972799-02
2-pin flight adaptor to connect your Dyson OnTrac™ headphones to most airline entertainment systems. With charging port to allow simultaneous charging.
$19.99
You might need a replacement part.
You can solve this by ordering a new USB-C Charging Cord below or you can contact our Customer Support Team at 1-866-314-8881.
USB-C Charging Cord
Part no. 974203-01
3.9 ft-long braided USB-C cable to charge your Dyson OnTrac™ headphones.
$49.99
USB-C Charging Cord
Part no. 974203-01
3.9 ft-long braided USB-C cable to charge your Dyson OnTrac™ headphones.
$49.99
$49.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.