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Dyson V12 Detect Slim
See all steps

Please select the appropriate option

Low battery

Fully charge the machine.

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The machine can be charged by either attaching the battery to the machine or by charging the battery separately.

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Please select the next step

Please ensure the battery is charged to 100% after every use.

Charge the machine

Connect to the charger either directly or in the docking station.

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The blue LEDs on each side of the battery should light up.

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Which lights are showing?

The blue LEDs – one on each side of the battery – will flash on and off during charging.

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When the battery is charged, both LEDs will light for 5 seconds, then go out.

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The screen will also show the battery charge level at 100%.

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The machine can take up to 4.5 hours to fully charge.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Press the ON/OFF button

Remove the charger from the machine and press the ON/OFF button.

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The LED lights should be on constantly when in use.

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If the LED lights blink on/off for approximately 10 seconds when the power button is pressed, please select 'LED lights blinking'.

Do the blue LED lights appear on either side of the battery?

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Main body and cyclone below or you can contact our Customer Support Team at 1-866-314-8881.

Main body and cyclone

Part no. 971640-02

<p>Replacement main body and cyclone for your Dyson cordless vacuum.</p>

$129.99

 Main body and cyclone

Main body and cyclone

Part no. 971640-02

<p>Replacement main body and cyclone for your Dyson cordless vacuum.</p>

$129.99

Currently out of stock.

$129.99

Keep me updated

You might need a replacement part.

You can solve this by ordering a new Main body and cyclone below or you can contact our Customer Support Team at 1-866-314-8881.

Main body and cyclone

Part no. 971640-02

<p>Replacement main body and cyclone for your Dyson cordless vacuum.</p>

$129.99

 Main body and cyclone

Main body and cyclone

Part no. 971640-02

<p>Replacement main body and cyclone for your Dyson cordless vacuum.</p>

$129.99

Currently out of stock.

$129.99

Keep me updated

Dock charging

If the machine is being charged through the docking station, please disconnect the charger and connect it directly into the machine.

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Please check household electrics or use an alternative plug socket.

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Do the blue LED lights now appear on either side of the battery?

Remove the charger

Press the power button and run the machine for 10 seconds.

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Does the display screen show a low battery indicator?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.

Charger

Part no. 969350-02

<p>Charges your vacuum with or without the docking station.</p>

$29.99

Charger

Charger

Part no. 969350-02

<p>Charges your vacuum with or without the docking station.</p>

$29.99

$29.99

The blue LEDs – one on each side of the battery – will flash on and off during charging.

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When the battery is charged, both LEDs will light for 5 seconds, then go out.

The screen will also show the battery charge level at 100%.

The machine can take up to 4.5 hours to fully charge.

Has this resolved the problem?

Automatic cut out

Large items may block the machine or tools. If any part becomes blocked or the filter needs washing, the machine may automatically cut out.

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Motor is pulsating

This will happen after the motor pulses a number of times (i.e. switches on and off in quick succession) and the blockage indicator will light. Leave to cool down before looking for blockages.

Be careful not to press the 'ON/OFF' button while looking for blockages. Operating the machine while it is partially dismantled could result in personal injury.

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Remove the tools

Remove all tools and accessories from the machine e.g. wand, cleaner head, crevice tool etc. Please ensure the bin is empty before continuing with any checks.

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Turn on and test the machine.

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Does the alert still appear?

Turn the machine off.

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Check for blockages

Check both ends of the wand for blockages and remove as necessary.

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Reattach the cleaner head, tool or accessory to the wand. Reattach the wand to the machine. Please ensure that the red dot on the cleaner head and wand are aligned.

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Turn on and test the machine.

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Has this resolved the problem?

Clear the floor tool

On the side of the cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

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Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Check the brush bar drive cog and clear it from any hair or debris.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

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Has this resolved the problem?

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

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Check the shroud opening

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

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Check the opening on the cyclone shroud for any blockages. Remove as necessary.

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Close the clear bin by pushing the bin base upwards until it clicks into place.

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Turn on and test the machine.

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Has this resolved the problem?

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

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Press the red button located on the bin runner to release the bin and slide the bin off the runner.

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Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the combination tool, clean the shroud to remove any debris around the cyclone.

Check the cyclone for blockages and remove as necessary.

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To refit the clear bin

Insert the spine into the bin runner.

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Close the clear bin by pushing the bin base upwards until it clicks into place.

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Attach the wand and cleaner head and test the machine.

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Has this resolved the problem?

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Removing the filter

Remove the filter by turning it anticlockwise. Gently pull it away from the machine.

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Gently tap the filter unit to remove any excess dust and debris before washing it.

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Wash the filter in warm running tap water.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

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Wash the pleated paper element of the filter unit first; hold the filter unit under warm running tap water with the foam element downwards and run warm water over the pleated paper. Continue washing until the water runs clear.

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Wash the foam element of the filter unit next; hold the filter unit under warm running water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run warm water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt. Continue washing until the water runs clear.

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Wash the outside of the filter unit. Then fill the unit with warm water, place your hands over the open ends and shake gently. Repeat washing the elements and outside of the filter unit until the water runs clear.

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Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.

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Drying

Leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Ensure that the filter is completely dry before reinserting it into the machine.

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Refit

Insert the filter back into the machine. Turn the filter clockwise until it clicks into place.

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The filter may need to be washed more frequently if you are vacuuming a lot of fine dust, or if the machine is predominantly being used in Boost mode.

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Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Your Hair screw tool doesn't have a washable brush bar. To maintain optimum performance, check your brush bar regularly and clear any obstructions.

Remove the cover and brush bar

Remove the Hair screw tool from the machine.

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Push the base plate open. Press the red lever down to release the cleaner head cover.

Pull the cleaner head cover off the main body of the tool.

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Look for obstructions

Pull your brush bar firmly to remove it from the main body.

Check and remove any obstructions from all three parts of your Hair screw tool.

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Your Hair screw tool isn't washable. Wipe over with a damp lint-free cloth.

Don't put any part of your machine in a dishwasher or use detergents, polishes or air fresheners.

Re-assemble Hair screw tool

Put your brush bar back into position and press firmly until it clicks back into position.

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Check the red locking lever is in the unlocked position. Align the cleaner head cover with the guide of the main body. Push it down until it clicks into position.

Push the red locking lever up until it clicks into position and push the base plate back into place.

Has this resolved the problem?

Remove any debris from the brush bar.

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Slide the Brush bar back onto the Cleaner head, around the motor. The end cap should be in the open position as shown.

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Push the end cap until it clips securely back into the closed position.

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Turn the cleaner head upside down so the underside of the cleaner head is facing you.

Push the end cap upwards until it opens and pull the brush bar out of the cleaner head.

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Remove the end cap from the brush bar. Do not wash the end cap.

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Hold the brush bar under running water and gently rub to remove any lint or dirt.

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Stand the brush bar upright as shown. Leave to dry completely for a minimum of 24 hours.

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Reattach the end cap to your brush bar.

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Slide the Brush bar back onto the Cleaner head, around the motor. The end cap should be in the open position as shown.

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Push the end cap until it clips securely back into the closed position.

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Has this resolved the problem?

Remove any debris from the brush bar.

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Slide the Brush bar back onto the Cleaner head, around the motor. The end cap should be in the open position as shown.

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Push the end cap until it clips securely back into the closed position.

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Turn the cleaner head upside down so the underside of the cleaner head is facing you.

Push the end cap upwards until it opens and pull the brush bar out of the cleaner head.

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Remove the end cap from the brush bar. Do not wash the end cap.

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Hold the brush bar under running water and gently rub to remove any lint or dirt.

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Stand the brush bar upright as shown. Leave to dry completely for a minimum of 24 hours.

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Reattach the end cap to your brush bar.

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Slide the Brush bar back onto the Cleaner head, around the motor. The end cap should be in the open position as shown.

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Push the end cap until it clips securely back into the closed position.

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Has this resolved the problem?

Check for blockages

With the accessory removed from the machine, check both ends for blockages and remove as necessary.

Refit the accessory back onto the machine.

Press the power button and run the machine for 10 seconds.

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Has this resolved the problem?

Turn the machine off.

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Push the red release button, taking care not to press the power button. The bottom of the bin will open and the shroud will slide down inside the bin, wiping away any dirt.

Push the red bin release lever on the bin runner and slide the bin off the runner.

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Check the opening of the shroud for any blockages. Remove as necessary.

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Check the shroud inlet

Check the shroud inlet at the front of the machine for any blockages and remove as necessary.

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Close the clear bin by pushing the bin base upwards until it clicks into place.

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Turn on and test the machine.

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Has this resolved the problem?

Diagnostic screen

The menu is accessed by pressing the selector button with the filter removed. Three options are displayed when accessing this menu screen.

Versions, displays the software versions of the machine.

Diagnostic, displays a series of numbers, letters and percentages.

Exit, you can exit the menu by selecting this option.

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Check the filter

Before exiting the menu, please ensure the filter is fitted correctly.

The filter unit should be securely fitted onto the main body and turned clockwise until it clicks into place.

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Exiting the menu

Once the filter is securely in place, press and hold the selector button for approximately 10 seconds or until the screen reverts back to the main display screen.

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Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

If you are unable to revert back to the main display screen manually, it can be achieved by leaving the machine to go inactive (around 15 minutes of no interaction).

Has this resolved the problem?

If the filter isn't correctly fitted, the machine will not turn on when pressing the 'ON/OFF' button.

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Removing the filter

Remove the filter by turning it anticlockwise. Gently pull it away from the machine.

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Refit

Insert the filter back into the machine. Turn the filter clockwise until it clicks into place.

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Turn on and test the machine.

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Has this resolved the problem?

This alert will continue until maintenance has been carried out.

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Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has washing the filter resolved the problem?"

Has washing the filter resolved the problem?

The filter may need to be washed more frequently if you are vacuuming a lot of fine dust, or if the machine is predominantly being used in Boost mode.

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Removing the filter

Remove the filter by turning it anticlockwise. Gently pull it away from the machine.

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Gently tap the filter unit to remove any excess dust and debris before washing it.

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Wash the filter in warm running tap water.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

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Wash the pleated paper element of the filter unit first; hold the filter unit under warm running tap water with the foam element downwards and run warm water over the pleated paper. Continue washing until the water runs clear.

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Wash the foam element of the filter unit next; hold the filter unit under warm running water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run warm water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt. Continue washing until the water runs clear.

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Wash the outside of the filter unit. Then fill the unit with warm water, place your hands over the open ends and shake gently. Repeat washing the elements and outside of the filter unit until the water runs clear.

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Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.

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Drying

Leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Ensure that the filter is completely dry before reinserting it into the machine.

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Refit

Insert the filter back into the machine. Turn the filter clockwise until it clicks into place.

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Has washing the filter resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

This alert will continue until maintenance has been carried out.

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Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Your vacuum counts and measures the size of dust particles as you clean.¹ The LCD screen shows what’s been sucked up, displaying real-time scientific proof of a deep clean.²

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The particle count is available in all power modes and with all attachments. Like our clear bin filling with dust, you can see debris increase on-screen as you clean.

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Settings menu

Control the settings on your machine using the selection button. To enter the settings menu, press and hold the button until the menu screen appears. Tap to scroll through the options available.

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Particle count and graph

You can turn the measuring and counting of particles on and off. Turning off the particle count and graph will stop your machine automatically adjusting suction power.

Adjust reactive suction power sensitivity

Use the selection button to change how sensitive the particle count is. This will change how your machine automatically reacts to dust particles.

Exit settings menu

Tap to scroll through the selection menu. Select 'Exit menu'.

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¹Tested to EN 60312-1:2017 CL5.1, CL5.2 and CL5.3 for hard floors, crevices and carpets in Boost mode.

²Quantity of dust displayed on-screen varies depending on usage.

Please select the next step

As dust enters your vacuum, the particles are continuously counted and categorise in size from 10-500 microns (µm) and above. Real-time results are displayed in the particle count.

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Yellow bar

10µm – particles as small as allergens and pollen

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Orange bar

60µm – particles as small as microscopic dust and skin flakes

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Pink bar

180µm – particles as small as dust mites and fine sand

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Purple bar

500µm – particles as small as sugar and fleas¹

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¹Particle sizes and densities vary. Examples shown may occur within one or more displayed size range. Some particles have a range including sizes smaller than 10µm, which may not be detected.

Is the machine working as expected?

Please select the appropriate option

Test the machine

Remove all tools and accessories from the machine e.g. wand, cleaner head, crevice tool etc. Please ensure the bin is empty before continuing with any checks.

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Put the machine in Boost mode.

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Turn on and test the machine.

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Does the noise still occur?

Turn the machine off.

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Check for blockages

Check both ends of the wand for blockages and remove as necessary.

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Reattach the cleaner head, tool or accessory to the wand. Reattach the wand to the machine. Please ensure that the red dot on the cleaner head and wand are aligned.

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Turn on and test the machine.

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Has this resolved the problem?

Clear the floor tool

On the side of the cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

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Remove the brush bar from the Motorbar cleaner head and clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.

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The brush bar, now clear of any debris, can be reinserted into the cleaner head. Securely fasten the end cap.

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Please select the appropriate option

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Turn the cleaner head upside down so the underside of the cleaner head is facing you.

Push the end cap upwards until it opens and pull the brush bar out of the cleaner head.

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Remove any debris from the brush bar.

Slide the Brush bar back onto the Cleaner head, around the motor. The end cap should be in the open position as shown.

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Push the end cap until it clips securely back into the closed position.

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Has this resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Has this resolved the problem?

Has this resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Hair screw tool below or you can contact our Customer Support Team at 1-866-314-8881.

Hair screw tool

Part no. 972213-02

<p>Anti-tangle conical brush bar picks up long hair and pet hair. Fast. Motor-driven cleaning for small spaces.</p>

Hair screw tool

Part no. 972213-02

<p>Anti-tangle conical brush bar picks up long hair and pet hair. Fast. Motor-driven cleaning for small spaces.</p>

Currently out of stock.

Keep me updated

Turn the cleaner head upside down so the underside of the cleaner head is facing you.

Push the end cap upwards until it opens and pull the brush bar out of the cleaner head.

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Remove any debris from the brush bar.

Slide the Brush bar back onto the Cleaner head, around the motor. The end cap should be in the open position as shown.

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Push the end cap until it clips securely back into the closed position.

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Has this resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Has this resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

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Press the red button located on the bin runner to release the bin and slide the bin off the runner.

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Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the combination tool, clean the shroud to remove any debris around the cyclone.

Turn on and test the machine.

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Does the noise still occur?

Check the bin inlet

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

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To refit the clear bin

Insert the spine into the bin runner.

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Close the clear bin by pushing the bin base upwards until it clicks into place.

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Turn on and test the machine.

Has this resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Check the machine

Please ensure the bin is empty before continuing with any checks.

Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.

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Check both ends of the Wand for blockages and remove as necessary.

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Press and hold the trigger for 10 seconds.

Does the issue occur without the tools?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Please select the appropriate option

Before testing the machine please ensure that any hair or loose clothing is clear of the machine.

The suction power of the machine varies depending which power mode you have selected. Boost mode being the most powerful.

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Pick up issues are typically caused by a blockage.

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Turn the machine off.

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Remove the tools

Remove all tools and accessories from the machine e.g. wand, cleaner head, crevice tool etc. Please ensure the bin is empty before continuing with any checks.

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Turn on and test the machine.

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Please note: we've removed the trigger, so you can swap hands easily while cleaning around obstacles.

Is the machine pulsating?

Please ensure the battery is charged to 100% after every use.

Power modes

The machine has three power modes for different tasks. The overall run time is displayed on the digital display screen in minutes and seconds and will vary between each of the three power modes.

Run time

The overall run time can increase and decrease depending on the power mode, floor type and tool being used. Any change to the run time can take up to 30 seconds to appear on the digital display.

Eco mode

Maximum run time for longer cleans all around your home.

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Auto/Med mode

The optimum balance of power and run time.

Attach your cleaner head or Hair screw tool to activate Auto mode. Suction power automatically adapts to dust levels.

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Boost mode

Designed for intensive spot cleaning of ground-in dirt.

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Your machines run times

Motorhead Fluffy™ (Carpet) - Eco mode (30 mins) Auto/Med mode (20 mins) Boost mode (5 mins)

Motorhead Fluffy™ (Hard floors) - Eco mode (50 mins) Auto/Med mode (30 mins) Boost mode (5 mins)

Motorbar cleaner head (Carpet) - Eco mode (30 mins) Auto/Med mode (20 mins) Boost mode (5 mins)

Motorbar cleaner head (Hard floors) - Eco mode (40 mins) Auto/Med mode (20 mins) Boost mode (5 mins)

Handheld ONLY - Eco mode (60 mins) Auto/Med mode (30 mins) Boost mode (5 mins)

Please ensure the battery is charged to 100% after every use.

When the machine is placed on charge it enters an idle state, this reduces all power consumption ready for the next use. Due to this reduction in the power, when the machine is removed from charge and powered on for the first time it can display an incorrect run time. This is nothing to be concerned about. The machine will assess the charge capacity and current usage within 30 seconds, displaying the correct time on the digital display.

To achieve the maximum run time, the machine must first be calibrated. The machine should be fully charged approximately five times. Between charges, use the machine until it has no battery remaining.

Where you have additional click-in batteries, we recommend alternating and charging all click-in batteries regularly to prolong battery health.

Is the machine working as expected?

Charge the machine

Connect to the charger either directly or in the docking station.

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Do the blue LED lights appear on either side of the battery?

Charge the machine

When the battery is charged, both LEDs will light for 5 seconds, then go out.

Remove the charger

Turn on and test the machine.

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Does the machine have power?

Test the machine

Turn on and test the machine.

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The LED lights should be on constantly when in use.

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If the LED lights blink on/off for approximately 10 seconds when the 'ON/OFF' button is pressed, please select 'LED lights blinking'.

Do the blue LED lights appear on either side of the battery?

You might need a replacement part.

You can solve this by ordering a new Main body and cyclone below or you can contact our Customer Support Team at 1-866-314-8881.

Main body and cyclone

Part no. 971640-02

<p>Replacement main body and cyclone for your Dyson cordless vacuum.</p>

$129.99

 Main body and cyclone

Main body and cyclone

Part no. 971640-02

<p>Replacement main body and cyclone for your Dyson cordless vacuum.</p>

$129.99

Currently out of stock.

$129.99

Keep me updated

Charging

If the machine is being charged through the docking station, please disconnect the charger and connect it directly into the machine.

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Please check household electrics or use an alternative plug socket.

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Do the blue LED lights now appear on either side of the battery?

Remove the charger

Turn on and test the machine.

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Does the display screen show a low battery indicator?

The blue LEDs – one on each side of the battery – will flash on and off during charging.

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When the battery is charged, both LEDs will light for 5 seconds, then go out.

The machine can take up to 4.5 hours to fully charge.

Remove the charger

Turn on and test the machine.

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Does the machine have power?

Most Dyson vacuums have a built in safety mechanism that will turn off the machine if it begins to overheat. This typically happens when the machine is blocked, or if the filter needs washing.

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If your machine continues to overheat, please allow it to cool before carrying out the performance checks.

Please select the next step

Before testing the machine please ensure that any hair or loose clothing is clear of the machine.

Automatic cut out

This machine is fitted with an automatic cut out. If any part becomes blocked, the machine may automatically cut out.

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Motor is pulsating

This will happen after the motor pulses a number of times (i.e. switches on and off in quick succession) and the blockage indicator will light. Leave to cool down before looking for blockages.

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Be careful not to press the 'ON/OFF' button while looking for blockages. Operating the machine while it is partially dismantled could result in personal injury.

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Remove the tools

Remove all tools and accessories from the machine e.g. wand, cleaner head, crevice tool etc. Please ensure the bin is empty before continuing with any checks.

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Turn on and test the machine.

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Has this resolved the problem?

Check for blockages

Check both ends of the wand for blockages and remove as necessary.

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Reattach the cleaner head, tool or accessory to the wand. Reattach the wand to the machine.

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Turn on and test the machine.

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Has this resolved the problem?

Charge the machine

Connect to the charger either directly or in the docking station.

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The blue LEDs – one on each side of the battery – will flash on and off during charging.

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Do the blue LED lights appear on either side of the battery?

Charge the machine

When the battery is charged, both LEDs will light for 5 seconds, then go out.

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Remove the charger

Turn on and test the machine.

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Has this resolved the problem?

Please select the appropriate option

Damp or musty

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Wipe with a damp, lint-free cloth, without touching the connector end.

Make sure your tools are completely dry before using.

Combination tool

Mattress tool

Stubborn dirt brush

Crevice tool

Light crevice tool

Flexi crevice tool

Low-reach adaptor

Soft dusting brush

Up-top tool

Extension hose


Don’t put any part of your machine in a dishwasher or use detergent, polishes or air fresheners.

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Has any part of the machine been washed?

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

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Press the red button located on the bin runner to release the bin and slide the bin off the runner.

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Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the combination tool, clean the shroud to remove any debris around the cyclone.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

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The clear bin is not dishwasher safe and the use of detergents, polishes or air fresheners to clean the clear bin is not recommended as this may damage your machine. Clean the clear bin with a damp cloth only.

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To refit the clear bin

Insert the spine into the bin runner.

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Close the clear bin by pushing the bin base upwards until it clicks into place.

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Has this resolved the problem?

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Damp or musty smell still present

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

Removing the filter

Remove the filter by turning it anticlockwise. Gently pull it away from the machine.

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Gently tap the filter unit to remove any excess dust and debris before washing it.

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Wash the filter in warm running tap water.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

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Wash the pleated paper element of the filter unit first; hold the filter unit under warm running tap water with the foam element downwards and run warm water over the pleated paper. Continue washing until the water runs clear.

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Wash the foam element of the filter unit next; hold the filter unit under warm running water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run warm water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt. Continue washing until the water runs clear.

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Wash the outside of the filter unit. Then fill the unit with warm water, place your hands over the open ends and shake gently. Repeat washing the elements and outside of the filter unit until the water runs clear.

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Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.

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Drying

Leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Ensure that the filter is completely dry before reinserting it into the machine.

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Refit

Insert the filter back into the machine. Turn the filter clockwise until it clicks into place.

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The filter may need to be washed more frequently if you are vacuuming a lot of fine dust, or if the machine is predominantly being used in Boost mode.

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Has this resolved the problem?

Were all the washed parts completely dry before the machine was used?

Damp or musty smell still present

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

If you are able to identify which part of the machine the smell is coming from, replacing this part may resolve the issue.

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

If dark spots are observed on the floor when using the Laser Slim Fluffy™ cleaner head, this could be caused by a dirty lens. Please follow the steps below.

Switch the laser off.

Use a soft, dry, lint-free cloth to wipe the lens.

Please do not use a wet cloth to clean the lens as this may cause smearing and smudging. We would also advise not to use cleaning agents when cleaning the lens.

Has this resolved the problem?

Confirm cleaner head

Your machine could have either the Laser Slim Fluffy™ cleaner head or the Fluffy Optic™ cleaner head. If you’re unsure on which one you have, you can check the wording on the top of the cleaner head. The Laser Slim Fluffy™ will also have a ON/OFF switch for the laser, whereas the Fluffy Optic™ cleaner head does not.

Turn the Laser ON/OFF

Try turning the Laser ON/OFF using the switch on the cleaner head.

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Turn on and test the machine.

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Class 1 Laser product - Safe for pets and humans. Avoid looking directly into the beam.

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Has this resolved the problem?

Test the Wand

Remove the Laser Slim Fluffy™ cleaner head from the Wand.

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Remove the wand from the machine.

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Put the Laser Slim Fluffy™ cleaner head directly onto the machine and test.

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Does the Laser come on?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Check the front inlet

Check the bin inlet connections to ensure that they are not bent or damaged.

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Has checking the electrical contacts resolved the problem?

Test with another tool

Put another motorised tool directly onto the machine and test.

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Has testing another motorised tool on the machine resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Main body and cyclone below or you can contact our Customer Support Team at 1-866-314-8881.

Main body and cyclone

Part no. 971640-02

<p>Replacement main body and cyclone for your Dyson cordless vacuum.</p>

$129.99

 Main body and cyclone

Main body and cyclone

Part no. 971640-02

<p>Replacement main body and cyclone for your Dyson cordless vacuum.</p>

$129.99

Currently out of stock.

$129.99

Keep me updated

Test the Wand

Remove the Fluffy Optic™ cleaner head from the Wand.

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Remove the wand from the machine.

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Put the Fluffy Optic™ cleaner head directly onto the machine and test.

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Does the light come on?

Check the front inlet

Check the bin inlet connections to ensure that they are not bent or damaged.

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Has checking the electrical contacts resolved the problem?

Test with another tool

Put another motorised tool directly onto the machine and test.

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Has testing another motorised tool on the machine resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Please check all floor tools

Please connect the floor tool directly on to the bin.

If the brush bar on every tool spins when connected to the bin, please select "The wand is damaged".

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If the brush bar isn't spinning on any tool, please select "The brush bar does not spin on any cleaner head".

Your Hair screw tool doesn't have a washable brush bar. To maintain optimum performance, check your brush bar regularly and clear any obstructions.

Remove the cover and brush bar

Remove the Hair screw tool from the wand or machine.

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Push the base plate open. Press the red lever down to release the cleaner head cover.

Pull the cleaner head cover off the main body of the tool.

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Look for obstructions

Pull your brush bar firmly to remove it from the main body.

Check and remove any obstructions from all three parts of your Hair screw tool.

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Your Hair screw tool isn't washable. Wipe over with a damp lint-free cloth.

Don't put any part of your machine in a dishwasher or use detergents, polishes or air fresheners.

Re-assemble Hair screw tool

Put your brush bar back into position and press firmly until it clicks back into position.

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Check the red locking lever is in the unlocked position. Align the cleaner head cover with the guide of the main body. Push it down until it clicks into position.

Push the red locking lever up until it clicks into position and push the base plate back into place.

Has this resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Turn the cleaner head upside down so the underside of the cleaner head is facing you.

Push the end cap upwards until it opens and pull the brush bar out of the cleaner head.

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Remove any debris from the brush bar.

Slide the Brush bar back onto the Cleaner head, around the motor. The end cap should be in the open position as shown.

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Push the end cap until it clips securely back into the closed position.

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Has this resolved the problem?

Confirm cleaner head

Your machine could have either the Laser Slim Fluffy™ cleaner head or the Fluffy Optic™ cleaner head. If you’re unsure on which one you have, you can check the wording on the top of the cleaner head. The Laser Slim Fluffy™ will also have a ON/OFF switch for the laser, whereas the Fluffy Optic™ cleaner head does not.

Remove any debris from the brush bar.

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Slide the Brush bar back onto the Cleaner head, around the motor. The end cap should be in the open position as shown.

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Push the end cap until it clips securely back into the closed position.

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Has this resolved the problem?

Has this resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Clear the floor tool

On the side of the cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

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Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Check the brush bar drive cog and clear it from any hair or debris.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

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Has this resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Main body and cyclone below or you can contact our Customer Support Team at 1-866-314-8881.

Main body and cyclone

Part no. 971640-02

<p>Replacement main body and cyclone for your Dyson cordless vacuum.</p>

$129.99

 Main body and cyclone

Main body and cyclone

Part no. 971640-02

<p>Replacement main body and cyclone for your Dyson cordless vacuum.</p>

$129.99

Currently out of stock.

$129.99

Keep me updated

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Please ensure that you are emptying the bin as soon as the dirt reaches the level of the MAX mark.

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Should the dirt in the bin exceed the MAX mark, the excess dirt can be pulled directly into the filter causing a blockage.

Has this resolved the problem?

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Empty as soon as the dirt reaches the level of the MAX mark - do not overfill. Ensure the machine is disconnected from the charger before emptying the clear bin.

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Remove the wand by pressing the red wand release button and pulling away from the bin.

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Emptying the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

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Closing the bin

Close the clear bin by pushing the bin base upwards until it clicks into place.

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Has this resolved the problem?

Attach your cleaner head or Hair screw tool to activate Auto mode. Suction power automatically adapts to dust levels.

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Test the reactive suction power by placing a small pile of debris on the floor such as rice, sugar or cereal. You should notice a change in power during pick-up.

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Settings menu

Control the settings on your machine using the selection button. To enter the settings menu, press and hold the button until the menu screen appears. Tap to scroll through the options available.

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Adjust reactive suction power sensitivity

Use the selection button to change how sensitive the particle count is. This will change how your machine automatically reacts to dust particles.

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Exit settings menu

Tap to scroll through the selection menu. Select 'Exit menu'.

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Is the machine working as expected?

You might need a replacement part.

You can solve this by ordering a new Main body and cyclone below or you can contact our Customer Support Team at 1-866-314-8881.

Main body and cyclone

Part no. 971640-02

<p>Replacement main body and cyclone for your Dyson cordless vacuum.</p>

$129.99

 Main body and cyclone

Main body and cyclone

Part no. 971640-02

<p>Replacement main body and cyclone for your Dyson cordless vacuum.</p>

$129.99

Currently out of stock.

$129.99

Keep me updated

Further help<