Let's get your machine working
Dyson V12 Detect Slim AbsoluteLet's get your machine working
Dyson V12 Detect Slim Absolute
-
-
Cleaning the lens
-
Issue resolved
-
More help required
-
Troubleshooting
-
The LCD screen
-
Battery alerts
-
Charging the battery
-
LEDs whilst charging
-
Issue resolved
-
No power
-
Issue not resolved, please speak to our Customer Support Team
-
Replacement part required
-
Replacement part required
-
No LEDs whilst charging
-
Inspect display
-
Replacement part required
-
Replacement part required
-
Blue flashing LEDs whilst charging
-
Blockage alert
-
Clear the bin
-
Washing the filter - video
-
Washing the filter - step by step
-
Replacement part required
-
Check for blockages
-
Select floor tool
-
Motorbar cleaner head
-
Check inlet
-
Hair screw tool pulsing
-
Laser Slim Fluffy™ cleaner head pulsing
-
Washing the brush bar
-
Fluffy Optic™ cleaner head pulsing
-
Washing the brush bar
-
Accessory blocked
-
Diagnostic screen
-
Issue resolved
-
Unable to exit manually
-
Filter attachment alert
-
Wash the filter - video
-
Washing the filter - step by step
-
Replacement part required
-
Filter wash alert
-
Particle count and graph
-
Understanding the particle count
-
Unusual noise
-
Grating or rattle
-
Check for blockages
-
Select floor tool
-
Motorbar cleaner head
-
Replacement part required
-
Fluffy Optic™ cleaner head
-
Replacement part required
-
Washing the brush bar
-
Hair screw tool
-
Replacement part required
-
Laser Slim Fluffy™ cleaner head
-
Replacement part required
-
Washing the brush bar
-
Replacement part required
-
Test the machine
-
Check the bin inlet
-
Replacement part required
-
High pitched whistle
-
Replacement part required
-
Pick up issues
-
Machine is not picking up well
-
Cutting out
-
Power or electrical issue
-
Cutting out
-
Run time
-
Run time inaccurate after removing from charge
-
Machine has no power
-
LED showing
-
No power
-
Replacement part required
-
No LED
-
Inspect display
-
Blue flashing LEDs whilst charging
-
Machine overheating
-
Performance checks
-
Check for blockages
-
The machine has power but no display
-
LED showing
-
Unusual smell
-
Damp or musty
-
Clean the bin
-
Washing the filter - video
-
Damp or musty smell
-
Washing the filter - step by step
-
Damp or musty smell
-
Damp or musty smell still present
-
Replacement part required
-
Issue not resolved, please speak to our Customer Support Team
-
Visible issue
-
Dark spots
-
Laser or light not working
-
Laser not working
-
Laser not working
-
Replacement part required
-
Check the inlet
-
Test another tool
-
Replacement part required
-
Replacement part required
-
Light not working
-
Check the inlet
-
Test another tool
-
Replacement part required
-
The brush bar is not spinning on the floor tool
-
Hair screw tool
-
Replacement part required
-
Laser Slim Fluffy™ cleaner head
-
Fluffy Optic™ cleaner head
-
Washing the brush bar
-
Replacement part required
-
Motorbar cleaner head
-
Replacement part required
-
Replacement part required
-
Filter blocking frequently
-
Emptying the bin - video
-
Emptying the bin - step by step
-
The reactive suction power isn't working
-
Issue not resolved, please speak to our Customer Support Team
-
Installing the Floor Dok Multi™
-
How to install the Floor Dok Multi™
-
Machine run times
-
How to get started
-
How to change the alert settings
-
Using your machine for the first time
-
How to get started - step by step
-
How to select the language for your machine
-
Power modes
-
Attaching the accessories
-
Changing the battery
-
Change alert setting
-
Charging your battery
-
Installing the dock
-
How to install the dock - step by step
-
More help required
-
Locating the serial number
-
Using the LCD screen
-
Particle count and graph
-
Understanding the particle count
-
How to select the language for your machine
-
Turning off the alerts
-
Fluffy Optic™ cleaner head
-
Laser Slim Fluffy™ cleaner head
-
Download the user manual
-
Checking for blockages
-
Check for blockages - step by step
-
How to change the battery
-
How to empty the bin
-
Empty the bin - step by step
-
How to charge the machine
-
How to clean the bin and cyclone
-
How to wash the filter
-
Washing the filter - step by step
-
How to clean the floor tool
-
Cleaning the Fluffy Optic™ cleaner head
-
Clear the floor tool - step by step
-
Washing the brush bar - step by step
-
Cleaning the Hair screw tool
-
Cleaning the Laser Slim Fluffy™ cleaner head
-
Clear the floor tool - step by step
-
Washing the brush bar - step by step
-
Clean the Motorbar cleaner head
-
Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.
Charger
Part no. 969350-02
Charges your vacuum with or without the Wall Dok™.
$29.99
Charger
Part no. 969350-02
Charges your vacuum with or without the Wall Dok™.
$29.99
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need to arrange a visit from a Dyson expert.
It looks like the Filter isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Filter
Part no. 971517-01
Replacement filter for your Dyson cordless vacuum.
$29.99
Filter
Part no. 971517-01
Replacement filter for your Dyson cordless vacuum.
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Hair screw tool below or you can contact our Customer Support Team at 1-866-314-8881.
Hair screw tool
Part no. 971521-01
Anti-tangle conical brush bar picks up long hair and pet hair. Fast. Motor-driven cleaning for small spaces.
$49.99
Hair screw tool
Part no. 971521-01
Anti-tangle conical brush bar picks up long hair and pet hair. Fast. Motor-driven cleaning for small spaces.
$49.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need to arrange a visit from a Dyson expert.
It looks like the Bin isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Bin
Part no. 965272-01
Replacement bin for your Dyson cordless vacuum.
$29.99
Bin
Part no. 965272-01
Replacement bin for your Dyson cordless vacuum.
$29.99
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need to arrange a visit from a Dyson expert.
It looks like the Wand isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Wand
Part no. 971518-10
Replacement wand for your Dyson cordless vacuum.
$29.99
Wand
Part no. 971518-10
Replacement wand for your Dyson cordless vacuum.
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Laser Slim Fluffy™ cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
Laser Slim Fluffy™ cleaner head
Part no. 971360-02
Laser reveals microscopic dust on hard floors. Soft nylon and anti-static carbon fiber filaments capture dust from hard floors.
$129.99
Laser Slim Fluffy™ cleaner head
Part no. 971360-02
Laser reveals microscopic dust on hard floors. Soft nylon and anti-static carbon fiber filaments capture dust from hard floors.
$129.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need to arrange a visit from a Dyson expert.
It looks like the Wand isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Wand
Part no. 971518-10
Replacement wand for your Dyson cordless vacuum.
$29.99
Wand
Part no. 971518-10
Replacement wand for your Dyson cordless vacuum.
$29.99
You might need to arrange a visit from a Dyson expert.
It looks like the Main body and cyclone isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Main body and cyclone
Part no. 971640-03
Replacement main body and cyclone for your Dyson cordless vacuum.
$129.99
Main body and cyclone
Part no. 971640-03
Replacement main body and cyclone for your Dyson cordless vacuum.
$129.99