Let's get your machine working
Dyson Supersonic™ hair dryer Professional Nickel/PurpleLet's get your machine working
Dyson Supersonic™ hair dryer Professional Nickel/Purple
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Cleaning the appliance
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No further help required
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More help required
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There is a problem with my machine
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Noise
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Issue not resolved, please speak to our Customer Support Team
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Airflow louder than usual
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Whistling sound
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Whistling sound
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Issue not resolved, please speak to our Customer Support Team
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Single attachment
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Check machine
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Clean the filter
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Buzzing noise
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Performance
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Airflow
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Check the filter
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Check the filter
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Clean the filter
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Issue not resolved, please speak to our Customer Support Team
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Replace the filter cover
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Temperature
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Issue not resolved, please speak to our Customer Support Team
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Lights
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Issue not resolved, please speak to our Customer Support Team
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Check the electrics
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Issue not resolved, please speak to our Customer Support Team
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The ALCI may have tripped whilst in use. Please perform the following checks.
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Issue not resolved, please speak to our Customer Support Team
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Clean the filter
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Clean the filter
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Three white flashing lights
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Power or electrical issue
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Machine has no power
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No lights
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Re-test in correct voltage
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Test the machine in a different plug socket
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Lights
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Intermittent power
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Will not switch off
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Unusual smell
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Unusual smell
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Clean the filter
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Issue not resolved, please speak to our Customer Support Team
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Dusty smell
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Visible issue
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Issue not resolved, please speak to our Customer Support Team
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Accessories will not attach
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Check all accessories
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Replacement part required
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Part broken
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Accessories will not magnetise onto the stand
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How to clean the filter
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How to replace the filter
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User guide
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How to attach the attachments
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Serial number location
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Issue resolved
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Setting up your Dyson machine
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Styling tips
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What's in the box?
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Regular filter maintenance
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Professional concentrator below or you can contact our Customer Support Team at 1-866-314-8881.
Professional concentrator
Part no. 969549-01
Creates a high-velocity blade of air that's perfect for styling.
$19.99
Professional concentrator
Part no. 969549-01
Creates a high-velocity blade of air that's perfect for styling.
$19.99
$19.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Gentle air attachment below or you can contact our Customer Support Team at 1-866-314-8881.
Gentle air attachment
Part no. 969749-01
Diffuses the air, creating a gentle, cooler airflow.
$39.99
Gentle air attachment
Part no. 969749-01
Diffuses the air, creating a gentle, cooler airflow.
$39.99
$39.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Gentle air attachment below or you can contact our Customer Support Team at 1-866-314-8881.
Gentle air attachment
Part no. 969749-01
Diffuses the air, creating a gentle, cooler airflow.
$39.99
Gentle air attachment
Part no. 969749-01
Diffuses the air, creating a gentle, cooler airflow.
$39.99
$39.99
You might need a replacement part.
You can solve this by ordering a new Non-slip heat mat below or you can contact our Customer Support Team at 1-866-314-8881.
Non-slip heat mat
Part no. 967712-01
Replacement non-slip heat mat for your Dyson Supersonic™ hair dryer.
$8.99
Non-slip heat mat
Part no. 967712-01
Replacement non-slip heat mat for your Dyson Supersonic™ hair dryer.
$8.99
$8.99
You might need a replacement part.
You can solve this by ordering a new Wall cradle and magnetic attachment docks (Cork) below or you can contact our Customer Support Team at 1-866-314-8881.
Wall cradle and magnetic attachment docks (Cork)
Part no. 970008-01
The easy-access cradle is finished in brushed steel, to neatly store and protect your hair dryer in the salon. And with three magnetic docks, you can organize your attachments and keep them close to hand.
$49.99
Wall cradle and magnetic attachment docks (Cork)
Part no. 970008-01
The easy-access cradle is finished in brushed steel, to neatly store and protect your hair dryer in the salon. And with three magnetic docks, you can organize your attachments and keep them close to hand.
$49.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Storage hanger below or you can contact our Customer Support Team at 1-866-314-8881.
Storage hanger
Part no. 967714-01
Stow your Dyson Supersonic™ hair dryer off the floor between uses.
$1.99
Storage hanger
Part no. 967714-01
Stow your Dyson Supersonic™ hair dryer off the floor between uses.
$1.99
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.