Let's get your machine working
First-generation Dyson OutsizeLet's get your machine working
First-generation Dyson Outsize
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Troubleshooting
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Alerts
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Battery alerts
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Charging the battery
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LEDs whilst charging
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Issue resolved
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No power
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Replacement part required
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Replacement part required
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Replacement part required
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No LEDs whilst charging
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Inspect display
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Replacement part required
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Replacement part required
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Blue flashing LEDs whilst charging
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Blockage alert
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Check for blockages
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Select floor tool
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Hair screw tool pulsing
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Check inlet
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Clear the bin
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Washing the filter - video
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Washing the filter - step-by-step
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Replacement part required
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Laser Slim Fluffy™ cleaner head pulsing
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Washing the brush bar
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Accessory blocked
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Direct drive cleaner head pulsing
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High Torque cleaner head pulsating
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QR Mini motorised head pulsing
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No attachment
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Soft roller cleaner head pulsing
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Washing the brush bars
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Cutting out
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Diagnostic screen
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Issue resolved
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Unable to exit manually
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Filter attachment alert
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Wash the filter - video
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Washing the filter - step-by-step
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Replacement part required
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Filter wash alert
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Unusual noise
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Grating or rattle
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Check for blockages
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Test the machine
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Check the bin inlet
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Replacement part required
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Select floor tool
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Laser Slim Fluffy™ cleaner head
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Replacement part required
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Washing the brush bar
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Direct drive cleaner head
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Replacement part required
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High Torque cleaner head
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Replacement part required
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Mini motorised head
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Replacement part required
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Soft roller cleaner head
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Washing the brush bars
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Hair screw tool
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Replacement part required
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High pitched whistle
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Replacement part required
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Pick up issues
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Machine is not picking up well
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Power or electrical issue
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Cutting out
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Run time
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Run time inaccurate after removing from charge
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Machine has no power
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LED showing
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No power
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No LED
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Inspect display
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Blue flashing LEDs whilst charging
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Machine overheating
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Performance checks
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Check for blockages
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The machine has power but no display
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LED showing
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No LED
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Inspect display
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Blue flashing LEDs whilst charging
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The display shows run time remaining but the machine cut out
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Charge the machine
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High level of charge
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Unusual smell
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Damp or musty
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Clean the bin
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Washing the filter - video
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Damp or musty smell
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Washing the filter - step-by-step
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Damp or musty smell
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Damp or musty smell still present
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Dark spots
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Laser Slim Fluffy™ cleaner head
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Replacement part required
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Fluffy Optic™ cleaner head
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Replacement part required
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Laser or light not working
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Laser not working
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Laser not working
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Check the inlet
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Test another tool
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Replacement part required
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Replacement part required
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Replacement part required
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LED not working
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Replacement part required
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Check the inlet
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Test another tool
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Issue not resolved, speak to our Customer Support Team
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Replacement part required
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The brush bar is not spinning on the floor tool
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Hair screw tool
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Laser Slim Fluffy™ cleaner head
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Washing the brush bar
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Direct drive cleaner head
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Replacement part required
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High Torque cleaner head
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Replacement part required
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Quick-release Mini motorised head
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Replacement part required
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Soft roller cleaner head
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Replacement part required
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Replacement part required
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Replacement part required
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Filter blocking frequently
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Emptying the bin - video
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Emptying the bin - step by step
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Scratches or marks on the wand
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Replacement part required
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How to locate the serial number
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Replacement parts
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Quick release accessories
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Power pack and charger kit
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Purchase part
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Part replacement instructions
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Issue not resolved, please speak to our Customer Support Team
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Dyson Floor Dok™
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the Dyson Floor Dok™
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Tools and accessories
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Purchase part
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Part replacement instructions
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Main body and cyclone
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Click-in battery
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Purchase part
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Part replacement instructions
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Bin
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the bin
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Comfort grip
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the comfort grip
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Filter
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Purchase part
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Part replacement instructions
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Main body and cyclone
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Purchase part
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Part replacement instructions
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Soft roller cleaner head
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Rear brush bar
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the rear brush bar
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Soft roller cleaner head
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Purchase part
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Part replacement instructions
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Soft roller brush bar
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the soft roller brush bar
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Soft roller end cap
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the soft roller end cap
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Torque Drive cleaner head
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Rear edge overmould
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the Torque Drive overmould
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Torque Drive brush bar
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the Torque Drive brush bar
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High Torque XL cleaner head
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Purchase part
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Part replacement instructions
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Wand, Charger & Dock
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Charger
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the charger
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Combination tool
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Purchase part
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Part replacement instructions
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Crevice tool
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Purchase part
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Part replacement instructions
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Docking station
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the docking station
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Mini motorised tool
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Purchase part
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Part replacement instructions
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Mini motorised tool end cap
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Purchase part
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Part replacement instructions
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Wand
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Purchase part
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Part replacement instructions
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Wand clip
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Purchase part
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Part replacement instructions
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.
Charger
Part no. 969350-02
Charges your vacuum with or without the Wall Dok™.
$29.99
Charger
Part no. 969350-02
Charges your vacuum with or without the Wall Dok™.
$29.99
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
You can solve this by ordering a new Filter below or you can contact our Customer Support Team at 1-866-314-8881.
Filter
Part no. 970422-01
Replacement filter for your Dyson vacuum cleaner.
$29.99
Filter
Part no. 970422-01
Replacement filter for your Dyson vacuum cleaner.
$29.99
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 970423-01
Replacement bin for your Dyson vacuum cleaner.
$39.99
Bin
Part no. 970423-01
Replacement bin for your Dyson vacuum cleaner.
$39.99
$39.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Mini Motorized tool below or you can contact our Customer Support Team at 1-866-314-8881.
Mini Motorized tool
Part no. 967479-05
Motorized brush bar tackles hair and ground-in dirt, in tight spaces.
$49.99
Mini Motorized tool
Part no. 967479-05
Motorized brush bar tackles hair and ground-in dirt, in tight spaces.
$49.99
$49.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Digital Motorbar™ XL cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
Digital Motorbar™ XL cleaner head
Part no. 972160-01
Extra wide cleaner head intelligently adapts power across floor types to deep cleans carpets and hard floors. De-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
$129.99
Digital Motorbar™ XL cleaner head
Part no. 972160-01
Extra wide cleaner head intelligently adapts power across floor types to deep cleans carpets and hard floors. De-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
$129.99
You might need a replacement part.
You can solve this by ordering a new High Torque XL cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
High Torque XL cleaner head
Part no. 970426-01
Replacement high torque xl cleaner head for your Dyson vacuum cleaner.
$129.99
High Torque XL cleaner head
Part no. 970426-01
Replacement high torque xl cleaner head for your Dyson vacuum cleaner.
$129.99
You might need a replacement part.
You can solve this by ordering a new Mini Motorized tool below or you can contact our Customer Support Team at 1-866-314-8881.
Mini Motorized tool
Part no. 967479-05
Motorized brush bar tackles hair and ground-in dirt, in tight spaces.
$49.99
Mini Motorized tool
Part no. 967479-05
Motorized brush bar tackles hair and ground-in dirt, in tight spaces.
$49.99
$49.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need to arrange a visit from a Dyson expert.
It looks like the Battery and charger isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Battery and charger
Part no. 971447-01
Additional/replacement battery and charger for your Dyson cordless vacuum.
$129.99
Battery and charger
Part no. 971447-01
Additional/replacement battery and charger for your Dyson cordless vacuum.
$129.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Dyson Floor Dok™ below or you can contact our Customer Support Team at 1-866-314-8881.
Dyson Floor Dok™
Part no. 970778-01
Free-standing design, engineered to store your Dyson V15 Detect™, Dyson Outsize, and Dyson V11™ vacuum and tools.
$149.99
Dyson Floor Dok™
Part no. 970778-01
Free-standing design, engineered to store your Dyson V15 Detect™, Dyson Outsize, and Dyson V11™ vacuum and tools.
$149.99
You might need a replacement part.
You can solve this by ordering a new Click-in battery below or you can contact our Customer Support Team at 1-866-314-8881.
Click-in battery
Part no. 970425-01
Replacement or additional click in battery for your Dyson vacuum cleaner.
$129.99
Click-in battery
Part no. 970425-01
Replacement or additional click in battery for your Dyson vacuum cleaner.
$129.99
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 970423-01
Replacement bin for your Dyson vacuum cleaner.
$39.99
Bin
Part no. 970423-01
Replacement bin for your Dyson vacuum cleaner.
$39.99
$39.99
You might need a replacement part.
You can solve this by ordering a new Comfort grip below or you can contact our Customer Support Team at 1-866-314-8881.
Comfort grip
Part no. 970954-01
Replacement comfort grip for your Dyson vacuum cleaner.
$4.99
Comfort grip
Part no. 970954-01
Replacement comfort grip for your Dyson vacuum cleaner.
$4.99
You might need a replacement part.
You can solve this by ordering a new Filter below or you can contact our Customer Support Team at 1-866-314-8881.
Filter
Part no. 970422-01
Replacement filter for your Dyson vacuum cleaner.
$29.99
Filter
Part no. 970422-01
Replacement filter for your Dyson vacuum cleaner.
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Rear edge overmould below or you can contact our Customer Support Team at 1-866-314-8881.
Rear edge overmould
Part no. 970789-01
Replacement rear edge overmould for your Dyson vacuum cleaner.
$18.99
Rear edge overmould
Part no. 970789-01
Replacement rear edge overmould for your Dyson vacuum cleaner.
$18.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new High Torque XL cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
High Torque XL cleaner head
Part no. 970426-01
Replacement high torque xl cleaner head for your Dyson vacuum cleaner.
$129.99
High Torque XL cleaner head
Part no. 970426-01
Replacement high torque xl cleaner head for your Dyson vacuum cleaner.
$129.99
You might need a replacement part.
You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.
Charger
Part no. 969350-02
Charges your vacuum with or without the Wall Dok™.
$29.99
Charger
Part no. 969350-02
Charges your vacuum with or without the Wall Dok™.
$29.99
$29.99
You might need a replacement part.
You can solve this by ordering a new Combination tool below or you can contact our Customer Support Team at 1-866-314-8881.
Combination tool
Part no. 967482-01
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
$24.99
Combination tool
Part no. 967482-01
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
$24.99
$24.99
You might need a replacement part.
You can solve this by ordering a new Crevice tool below or you can contact our Customer Support Team at 1-866-314-8881.
Crevice tool
Part no. 967612-01
Engineered for precise cleaning around tricky edges and into hard-to-reach narrow spaces.
$24.99
Crevice tool
Part no. 967612-01
Engineered for precise cleaning around tricky edges and into hard-to-reach narrow spaces.
$24.99
$24.99
You might need a replacement part.
You can solve this by ordering a new Docking station below or you can contact our Customer Support Team at 1-866-314-8881.
Docking station
Part no. 970011-02
Wall-mounted dock to recharge your vacuum and tidily store tools.
$19.99
Docking station
Part no. 970011-02
Wall-mounted dock to recharge your vacuum and tidily store tools.
$19.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Mini motorized tool end cap below or you can contact our Customer Support Team at 1-866-314-8881.
Mini motorized tool end cap
Part no. 967481-01
Replacement end cap for your Dyson vacuum cleaner.
$1.99
Mini motorized tool end cap
Part no. 967481-01
Replacement end cap for your Dyson vacuum cleaner.
$1.99
$1.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Wand storage clip below or you can contact our Customer Support Team at 1-866-314-8881.
Wand storage clip
Part no. 970129-01
Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.
$8.99
Wand storage clip
Part no. 970129-01
Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.
$8.99
$8.99