Clean the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

Press both buttons to lift off the filter.

Remove filter from appliance.

Use a soft brush to clear any blockages from the holes.

Clean the shroud with a dry cloth.

Check the base

Check around the base of the machine for any debris or obstructions.

Clean the machine

Press both buttons to lift off the filter.

Remove filter from appliance.

Use a soft brush to clear any blockages from the holes.

Clean the shroud with a dry cloth.

Reassemble and test the machine.

Machine is working normally

This is completely normal.

The machine will run very slowly when in idle mode to keep air flowing over the thermostat so it can constantly regulate the temperature of the air.

There is no safety concern.

If the noise is intrusive, switching the machine off at the wall will stop the noise, or altering the position of the product in the room might make the noise less audible.

If pressed, it should be stated that the noise is caused by some of the electrical components emitting a frequency which can sometimes be heard as an electrical humming noise. This is not specific to Dyson products.

Check that your machine has been connected

If you have previously connected your machine to the Dyson Link app, you should be able to see it on the app home screen. If you have multiple machines connected, you can switch between them using the burger menu in the top left of the home screen.

Try moving the device and purifier closer to the router. If the Wi-Fi signal is poor your machine's connection may not be stable.

Some app features may not be available if your machine requires a software update.

Please ensure auto-update is turned on. You can do this by going to your machine’s settings.

This will make sure you automatically receive the latest features and your app functions correctly.

It can take up to 24 hours for your machine to receive updates after it is enabled.

Turn off and unplug

Unplug the machine and wait 10 seconds before plugging it back in.

The machine will require a stable connection to your Wi-Fi. If the Wi-Fi connection is intermittent this will result in the machine being offline in the app. The machine must also be relatively close to the access point to avoid disconnecting.

For troubleshooting purposes please move the machine closer to the access point and see if this resolves the issue.

Please ensure that auto-update is turned on. You can do this by going to your machine’s settings icon.

This will make sure you automatically receive the latest features and your app functions correctly.

If auto-updates are already enabled, unplug the machine for 10 seconds before plugging back in and switching on. Move your machine and device closer to your Home Wi-Fi.

Turn off and unplug

Please turn the machine off, unplug and leave for 10 seconds.

Move your machine and device closer to the router.

The app will show an error if the connection has failed. Tap retry/continue to try connecting again. if the issue is resolved, select 'Complete set-up'.

If you’re still unable to connect your machine, please check the colour of the Wi-Fi light on the machine and select the appropriate option.

Router settings

The machine will only connect to the 2.4 GHz network.

Your device will need to be connected to the same network as the machine for initial set up.

To switch your router from 5GHz to 2.4GHz, please refer to your router's user guide, or visit the manufacturer's website. You will need to check that any other devices you have connected to your router will not be affected before changing this.

The router will need to be set to WPA or WPA2. Dyson connected products are not compatible with WEP encryption.

Reset Wi-Fi

Press and hold the power button on the machine for approximately 20 seconds.

The Wi-Fi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.

Once this sequence has been completed, the machine will have been reset and you can release the power button.

If the machine already appears in the app lobby this will cause the connection to fail. Please remove the machine from the lobby before attempting to reconnect.

Once the above checks have been carried out, please restart the connection journey. If you have already attempted to reconnect please select 'Issue not resolved'.

Dyson Link app

You'll need to have the Dyson Link app installed to connect to your machine.

Ensure Bluetooth and Wi-Fi are enabled on your device.

You have the option to create a new account or log in if you have previously created a Dyson account on the app or online. Select the appropriate option.

Plug the machine in and switch on.

Add machine

You can add a machine from the hamburger menu or from the main screen if no machines are registered. If bluetooth is not enabled, you will be prompted to enable it.

Location services

To scan for Wi-Fi networks, we'll need to access your device's location services. Allow this when prompted.

Select machine

Select your machine from the available options.

Select your machine

Select your machine from the available options on screen.

Plug the machine in and switch on.

Keep your device close to the machine during this process.

Ensure the machine is plugged in

Your machine will require power through the connection set up.

Home Wi-Fi password

Please have your home Wi-Fi password to hand. You may need this later.

At this stage, your mobile device should be connected to the correct home Wi-Fi network. Ensure you are not connected to any public networks or the Dyson machine itself.

Your machine will use the same Wi-Fi network as your mobile device during the connection process.

Please note your machine can only connect to a network broadcasting a 2.4GHz signal. If your router is broadcasting a 5GHz signal, this may cause interference when attempting to connect your machine.

Mobile device

The next steps to connect your device will be slightly different depending on the type of device you have. Please select the type of device you’re using.

Activate Wi-Fi

The machine has its own Wi-Fi signal which must be activated to complete connection.

To activate the Wi-Fi on your purifier, press and hold the power button for five seconds. The Wi-Fi light will flash green once activated.

Please ensure you have the 8-letter password that is found on the front sticker on your machine.

This can also be found in the following places:

• Underneath the purifier's filter
• On the front of the operating manual
• On the remote control packaging

Device proximity

The machine requires a stable Wi-Fi connection to the device you're using.

To achieve this please ensure that your device remains close to the machine throughout the connection journey and that the machine is plugged in and switched on.

Retrying connection

Should an error message be displayed on your device, the connection process will need to be restarted. Please select the appropriate option in the app.

Machine Password

The Dyson Link app will now prompt you to enter the machine's password.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

To continue, please press 'Submit' at the bottom of the screen.

Enter home Wi-Fi password

You will need to enter the password for your home Wi-Fi network.

Machine Password

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

Ensure that your device remains close to the machine throughout the connection journey and that the machine is plugged in and switched on.

Enter home Wi-Fi password

You will need to enter the password for your home Wi-Fi network.

Confirming connection

Whilst your connection is being confirmed, your app will display information about your product, including how to control your product, what information you can get from your product, and how to get the best out of Dyson technology.

You should see a confirming connection message. The connection progress is represented by purple dots at the top of the screen.

Machine connected

Your machine is now connected to your Dyson Link app.

Please follow the rest of the steps to complete the set-up process.

Taking ownership

If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.

Where is the machine?

To personalise the machine and use with voice control services, select which room your machine is in.

Select location

Please select a location from the list shown on your device before submitting and confirming your selection.

Alternatively, if you want to choose a custom location, scroll to the bottom to edit it.

Purchase date

Enter the date of purchase. We'll need this for your guarantee.

It is recommended that you keep hold of your proof of purchase.

Auto update

Please ensure auto-update is turned on. You can do this by going to your machine's settings through the settings icon.

This will make sure you automatically receive the latest features and your app functions correctly.

If auto-updates are already enabled, switch the machine off and unplug. Leave for 10 seconds, plug back in and switch on. Move your machine and device closer to the router.

Set worldwide location

Set your location to display outdoor air quality information.

Setup complete

Your machine is now fully connected and setup.

The app will show an error if the connection has failed. Tap retry/continue to try connecting again. if the issue is resolved, select 'Complete set-up'.

If you’re still unable to connect your machine, please check the colour of the Wi-Fi light on the machine and select the appropriate option.

Enter home Wi-Fi password

Please enter the network password for your home Wi-Fi network.

Activate the Wi-Fi

The machine has its own Wi-Fi signal which must be activated to complete connection.

To activate the Wi-Fi on your purifier, press and hold the power button for five seconds. The Wi-Fi light will flash green one activated.

Please ensure you have the 8-letter password that is found on the front sticker on your machine. This can also be found in the following places:

• Underneath the purifier's filter
• On the front of the operating manual
• On the remote control packaging

To continue, follow the prompt.

The machine should appear as a network in your device's Wi-Fi settings.

Open the device's Wi-Fi settings and chose your machine from the network list. You’ll need your product's Wi-Fi password to complete this stage.

Once the device is connected to your machine’s Wi-Fi network, a notification will appear from the Dyson Link app prompting you to continue the connection journey.

Tap the notification to continue.

If the Dyson Link app has had its notifications switched off or the notification does not appear, you will need to manually reopen the Dyson Link app.

Incorrect password

If you are seeing an incorrect password error, please re-enter the 8-letter password, paying attention to how the password has been made up.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

The password can be found in the following places:

• Underneath the purifier's filter
• On the front of the operating manual
• On the remote control packaging
• On a removable sticker on the front of the purifier

Notification issue

The only instances where a notification will not be generated is if have you exited the Dyson Link app before being promoted to do so. In which case, you will need to restart the connection journey.

Dyson Link app

Download the latest version of the Dyson Link app from the app store on your phone. For users of Android phones, it can be downloaded from major Android app stores.

Your My Dyson account

Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.

To set up an account you will require a valid email address and password.

Password reset

After changing the password on your Dyson account, you'll need to wait 30 minutes before logging back in.

If you enter the password or authentication code incorrectly more than four times, your account will be locked. It will be automatically unlocked after 30 minutes.

Continue connection

The connection could still be taking longer than expected, please follow the prompts on the app to continue.

Connection issue

Please close the Dyson Link app and clear it from your recently used apps.

Relocate the purifier closer to your Wi-Fi router to ensure a stronger, more stable signal. This should be the one that your machine was previously connected to.

Plug the machine back in, turn it on at the wall and take it out of standby mode. The Wi-Fi light on the machine will turn white, indicating a solid connection.

Re-open the Dyson Link app and await a connection on the home screen.

If the machine appears in the app's lobby, you can complete the machine's set-up in the settings menu.

Restart the connection journey

If the machine is not appearing in the app's lobby the connection journey will need to be restarted.

Reset Wi-Fi

Before reattempting to connect the machine, reset the machine's Wi-Fi.

To do this press and hold the power button on the machine for approximately 20 seconds.

The Wi-Fi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.

Once this sequence has been completed, the machine will have been reset and you can release the power button.

Select 'Get started' on your Dyson Link app.

The Dyson Link app will perform a Wi-Fi scan for products.

The next steps to connect your device will be slightly different depending on the type of device you have. Please select the type of device you’re using.

Unable to find machine

If you are not able to see your machine, you can select it using the prompts in the app.

Ensure Bluetooth and Wi-Fi are enabled on your device.

Plug the machine in and switch on.

Keep your device close to the machine during this process.

Select your machine from the available options.

Dyson Link app

You'll need to have the Dyson Link app installed to connect to your machine.

Ensure Bluetooth and Wi-Fi are enabled on your device.

You have the option to create a new account or log in if you have previously created a Dyson account on the app or online. Select the appropriate option.

Plug the machine in and switch on

Two-factor authentication

Check that the email address shown on the login screen is correct. The code will be sent to the address shown.

The email may have incorrectly been marked as spam or junk. Please check any junk folders for the code email.

Please note that the authentication code will expire 5 minutes after being sent. Codes will also expire when a new one is sent.

If you enter the password or authentication code incorrectly more than four times, your account will be locked. It will be automatically unlocked after 30 minutes.

Dyson Link app

Download the latest version of the Dyson Link app from the app store on your phone. For users of Android phones, it can be downloaded from major Android app stores.

Your My Dyson account

Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.

To set up an account you will require a valid email address and password.

Password reset

After changing the password on your Dyson account, you'll need to wait 30 minutes before logging back in.

If you enter the password incorrectly more than four times, your account will be locked. It will be automatically unlocked after 30 minutes.

Reconnecting Wi-Fi

In order to change the router your device is connected to, you will need to remove your machine from the app before running through the connection journey from the beginning.

Reset Wi-Fi

Press and hold the power button on the machine for approximately 20 seconds.

The Wi-Fi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.

Once this sequence has been completed, the machine will have been reset and you can release the power button.

With your machine selected, swipe up to view your air quality.

The following options are available.

• Daily or Weekly graph
• Switch days/weeks to view
• Ability to switch from showing;
  • Air Quality
  • Temperature
  • Humidity

More information is available by selecting the options above.

Your machine's controls are available through the home screen of the app.

You can control the following;

• Turn on/off
• Set the airflow speed
• Set the temperature target
• Set a timer
• Turn auto mode on/off

Schedules can be added or changed in your machine's settings.

Add events to set a schedule for when your machine should switch on and off. You can also se the following.

• Auto mode enabled/disabled
• Airflow speed
• Oscillation
• Night mode enabled/disabled

To access your machine’s settings, select your machine from the hamburger menu and then select the settings menu icon.

The temperature unit can be changed in your machine's settings.

The temperature unit can be changed between Celsius and Fahrenheit.

Temperature unit setting

The temperature unit can be changed in your machine's settings.

The temperature unit can be changed between Celsius and Fahrenheit.

Enabling/disabling continuous monitoring can be changed in your machine's settings.

Continuous monitoring allows your machine to collect environmental information. Once selected, this feature is active at all times.

The filter life can be checked in your machine's settings.

Filter management

Selecting filter management will show you how to replace your filter and allow you to reset filter life. Resetting filter life should only be done after you have replaced the filter.

Your home location can be changed by selecting the appropriate time zone.

Select location from the list. You can also search for a location to filter the list.

Once a new location has been chosen, update to save.

The room name can be changed in your machine's settings.

Select room location from the available list or enter a custom name.

Once a new room name has been selected, follow the prompts in the app to change.

To switch between your machines, select the hamburger menu.

Switching Wi-Fi

In order to change the router your device is connected to, you will need to remove your machine from the app before running through the connection journey from the beginning.

Reset Wi-Fi

Press and hold the power button on the machine for approximately 20 seconds.

The Wi-Fi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.

Once this sequence has been completed, the machine will have been reset and you can release the power button.

Remote control

Ensure correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

On/Off

Airflow control

Auto purification mode

Focused mode

Sleep timer

Cooling mode

Thermostat control

Oscillation On/Off

Diffused mode

Night mode

Remote control

Point the remote directly at the front of the machine while pressing the button.

Test other buttons on the remote.

Change the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Target temperature

The heater will not operate unless the target temperature is above the room temperature. The temperature set on the machine is the target temperature of the room, not the temperature of the fan; the temperature from the fan when in heating mode will not change.

Press the red temperature control button until the digital display on the Main body shows 37°C.

Paper test

Turn the airflow control to maximum.

Hold a sheet of newspaper approximately 4 meters (13') away from the product.

The paper should lift beyond 45 degrees.

Cleaning the machine

The following areas should be checked and cleaned to maintain the machine's performance:

Loop amplifier - clean with a dry cloth

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

Main body

Press both buttons to lift off the filter.

Use a soft brush to clear any blockages from the holes.

Reassemble the machine.

Heating elements

The heating elements turn on one at a time and so this is to be expected when the machine first turns on.

Run the heater for 1 minute at the highest temperature setting.

ON/OFF button

To operate, point the remote control toward the front of the base and press the standby ON/OFF button. Alternatively press the standby ON/OFF button on the Main body.

Test the machine

Unplug the machine and leave it for 10 seconds.

Plug the machine back in and retest.

Airflow but no oscillation

The blue tape used during transit should be removed before use.

Ensure all the feet are attached to the base of the machine.

Place the purifier on a flat, non-slip surface.

Ensure the correct button on remote is being pressed

Oscillation

Remote control

Point the remote directly at the front of the machine while pressing the button.

Test other buttons on the remote.

Change the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Dyson Link app

Try using the Dyson Link app to control the oscillation.

Interruption in the electricity

This may have been caused by an interruption in the electricity.

Unplug the machine and leave it for 10 seconds.

Plug in and test the machine.

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

More than nine hours

Dyson fan heaters and hot and cool purifiers have a positive safety feature where the machine deliberately switches off after 9 hours of continuous heating.

If you would like to continue using the machine after 9 hours, you will need to turn the machine back on by using either the power button on the remote control or Main body.

This would also occur if the machine is set to auto and providing heat constantly for 9 hours.

NB: This feature cannot be switched off

Clean the machine

The following areas should be checked and cleaned to maintain the machine's performance:

Loop amplifier - clean with a dry cloth

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

Main body

Press both buttons to lift off the filter.

Use a soft brush to clear any blockages from the holes.

Reassemble and test the machine.

Reset the machine

To reset the appliance, turn the power off (using either the power button on the remote or the Main body) wait 60 seconds and then turn the machine back on.

The fault code should have cleared.

Reset the machine

If the power cycle does not work try a 'hard reset'.

Turn the power OFF and unplug the machine, or switch off at the mains socket, for 30 seconds and then turn back ON.

The error code should have cleared.

Flashing or solid E

If you see a flashing 'E' when trying to use the purifier, it is unable to do what has been requested. If you see a solid 'E' when trying to use the purifier, it shows the machine has stopped functioning correctly.

If you see either a flashing 'E' or a solid 'E' on your purifier's display, please complete the following steps.

Unplug the purifier and leave it for 10 seconds.

Ensure the plug is firmly connected to the socket and switched on at the wall.

Ensure the room temperature is above 5°C

Ensure there are no blockages in the inlet grille or loop amplifier outlet.

Your filter may need replacing. Check for excessive build up of dust within the inlet.

Tilt function

Check the joint for obstructions.

Ensure that the machine is on a flat, stable surface.

Tilt

Place the machine on a flat, stable surface.

Tilt the loop amplifier forwards slightly.

The loop should stay in the position it was left in.

The machine won't oscillate

The blue tape used during transit should be removed before use.

Ensure all the feet are attached to the base of the machine.

Place the purifier on a flat, non-slip surface.

Ensure the correct button on remote is being pressed

Oscillation

Point the remote directly at the front of the machine while pressing the button.

Remote control

Point the remote directly at the front of the machine while pressing the button.

Test other buttons on the remote.

Remote control

Ensure correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

On/Off

Airflow control

Auto purification mode

Focused mode

Sleep timer

Cooling mode

Thermostat control

Oscillation On/Off

Diffused mode

Night mode

Airspeed won't change

Ensure correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

On/Off

Airflow control

Auto purification mode

Focused mode

Sleep timer

Cooling mode

Thermostat control

Oscillation On/Off.

Diffused mode

Night mode

Remote control

Point the remote directly at the front of the machine while pressing the button.

Test other buttons on the remote.

Replacing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Dyson Link app

Access the App to control the airflow.

Change settings within the app.

Sensor Failure

Switch off and unplug the machine.

Use a cotton swab to clean the inside and remove any debris.

This maintains the sensor accuracy and ensures the continuing high performance of the appliance.

Oscillating

To start the purifier oscillating, press the oscillation control button.

To stop the purifier oscillating, press it again.

The purifier will not oscillate when the control buttons are being pressed.

Airflow speed

To change the airflow speed press the airflow control button.

The digital display will show the new speed; after 3 seconds it will change back to the target temperature.

Diffused heating mode

Press the wide angle button to change from personal heating to whole room heating.

Heating and cool modes work in this mode.

Personal heating mode

Press the narrow angle button to change from a whole room airflow to a personal directed airflow.

Heating and Cooling modes work in this way.

Remote control

To operate, point the remote control toward the front of the base.

To store, attach the remote control to the top of the appliance with the buttons facing down.

On/Off

Airflow control

Cooling mode

Thermostat control

Sleep timer

Oscillation On/Off

Diffused mode

Focused mode

Sleep timer

To set the sleep timer, select the desired time.

To cancel, reduce the time until two dashes appear.

Controls

• Press the Standby button on the appliance to turn ON/OFF.
• Press and hold the Standby button on the appliance to adjust the temperature.
• Temperature will increase to a maximum before decreasing.

NB: The oscillation, airflow and timer functions cannot be operated without the remote control.

How to replace the filter

Please follow the steps in the video.

Replace the filter

To replace the non-washable filter unit, ensure the purifier is unplugged.

Press both buttons to lift off the filter.

Remove the old filter.

Place your thumbs in the internal recesses (below the arrows), push the filter down and away from the housing.

Remove the filter from the housing.

Dispose the old filter in your household waste bin.

• Remove the replacement filter from its packaging.
• Lower the replacement filter into the filter housing.
• Ensure the filter clicks into place.

Lower the new filter unit onto the Main body.

Ensure that the new filter unit clicks into place on the machine.

When you have reassembled your purifier, press and hold the 'Standby ON/OFF' button on the remote for 6 seconds.

• A clockwise rotating pattern will be shown on the LED display.

• Once the loading pattern is complete, the purifier will return to its normal usage.

The filter indicator can also be reset from within the Dyson Link app. Select: Settings >Filter life >Reset.

Clean the sensor

Clean the sensor every time the filter is replaced.

Open the small hatch on the side of the machine.

Use a cotton swab to clean the inside and remove any debris.

This maintains the sensor accuracy and ensures the continuing high performance of the appliance.

Cooling mode

Press the blue Cooling mode button to enter Cooling mode.

The Power button light will change from red to blue to indicate that you have entered Cooling mode.

To adjust the airflow speed use the airflow control button or use the auto purification mode for automatic control.

How to use the heater mode

Press the red thermostat control button until the digital display shows the target room temperature.

The power button light will change from blue to red to indicate that you have entered heating mode.

To adjust the airflow speed use the airflow control button or use auto purification mode for automatic control.

On first use the purifier will default to a temperature 3 degrees Celsius higher than the detected room temperature. Thereafter, the purifier will remember the last target temperature.

Target temperature indicator

• The target temperature indicator will be red while heating and once the target temperature has been reached, the purifier will stop heating the air.
• The target temperature indicator will change to white when the target room temperature has been reached.

Auto purification mode

Auto purification mode adjusts the airflow speed according to the air quality in the room.

When enabled (indicated by a white A symbol in the bottom left corner of the display), the on-board sensors will intelligently adjust the speed of the purifier according to the air quality. Increasing for poor air quality and reducing as the air quality improves.

Auto purification in cooling mode

If the air quality target is met, the A symbol will turn green and the numbered display will switch off.

If the air quality worsens the A symbol will turn white and the purifier will automatically restart cleaning the room.

Auto purification in heating mode

The display indicates that the air quality and room temperature are below target; the appliance is heating and purifying the air.

The purifier will display the target room temperature, not the fan airflow.

The display indicates that the air quality is below target but the target room temperature has been met.

The display indicates that the air quality has been met but it's below the target room temperature.

The appliance will continue heating until the target temperature is met.

The display indicates that the air quality and room temperature targets have been met.

The appliance will continue to monitor the room and restart if the air quality worsens or the temperature falls below target.

Heating and cooling modes

Press the wide angle button to change from personal heating to whole room heating.

Carefully hold the base and the Main body. Tilt the amplifier forward or backward for the required airflow angle.

Heating and cool modes work in this mode.

Room airflow

Press the narrow angle button to change from a whole room airflow to a personal directed airflow.

Heating and Cooling modes work in this way.

Night mode

• When Night mode is enabled the display will fade to off.
• If the purifier is in auto purification mode, the airflow is limited to level 4 for quiet operation.

A half moon symbol is illuminated in the bottom right corner of the display when enabled.

The display will dim and after 5 seconds will fade to off.

Replacing the battery

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.