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Dyson AM01 12 inch desk fan
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Cleaning your Dyson machine
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Issue resolved
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AM01
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Troubleshooting
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Power or electrical issue
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Airspeed won't change
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Issue not resolved, please speak to our Customer Support Team
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Machine will not turn on
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Unusual noise
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Performance
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Airflow not as powerful
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There's a problem with the oscillation
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My machine is not oscillating
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The oscillation won't turn off
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The oscillation won't turn off
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Unusual smell
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Visible issue
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No power but the LED is on
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LED won't disappear
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LED won't appear
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Tilt issue
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Loop amplifier not fitting
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The machine tilts too freely
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The machine won't tilt
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How to assemble your Dyson machine
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How to find the serial number
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User guide
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How to use your Dyson machine
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How to adjust airflow
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How to use oscillating control
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How to use the tilt function
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Please select the appropriate option
Cleaning your Dyson machine
Wipe the loop amplifier and base with a dry or damp cloth.
WARNING: Do not use detergents or polish.

We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Please select the appropriate option
Please select the appropriate option
Please select the appropriate option
Test airflow
Switch the machine on.
When in the ‘on’ position the ON/OFF button should have a blue LED light surround.

Turn the airflow control knob to full lock in a clockwise and then anti-clockwise direction, whilst testing the airflow.

Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
No power
Check that the household electrics are on.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
Check the loop amplifier
Remove the loop amplifier by holding the base firmly and turning anti-clockwise to unlock.

Test the machine with the loop amplifier removed. If the noise still occurs, this suggests it is an issue with the motor.
Refit the loop amplifier turning clockwise, ensuring that there are no gaps.

Please select the appropriate option
Test the airflow power
AM01 is intended for use as a desktop fan.
The fan has a strong, smooth airflow when switched on. The airflow should be strong enough to lift a sheet of newspaper past 45 degrees.
Hold a newspaper approximately 2 meters (6' 6'') away from the product with the airflow control dial turned to maximum.

Please select the appropriate option
Check the feet are attached correctly
Ensure all the feet are attached to the base of the machine.
Place the fan on a flat, non-slip surface.
Before switching on, please make sure the fan is positioned so that the airflow or oscillation is not obstructed.
Press the Oscillation button to start and stop the fan turning.

Please ensure the correct button is being pressed.
On/Off

Oscillation

Airflow

Wipe the machine
In most cases, smell can be caused by a build up of dust around the loop.
Wipe the machine with a soft dry cloth prior to use and this may eliminate the smell.

Please select the appropriate option
Test the machine
This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.
Unplug the machine for at least 5 seconds or until the LED goes out.
Plug the machine back in and retest.
Test the machine
This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.
Unplug the machine for at least 5 seconds or until the LED goes out.
Plug the machine back in and retest.
Reset the machine
Unplug the machine for at least 5 seconds or until the LED goes out.
Plug the machine back in and retest.
Please select the appropriate option
Check the loop amplifier
If this is the first use, please remove the clear film.
Remove the loop amplifier by holding the base firmly and turning anti-clockwise to unlock.

Refit the loop amplifier turning clockwise, ensuring that there are no gaps.

Ensure that the machine is on a flat stable surface.
Push the base firmly and check for any damage or obstructions to the runners on the Main body assembly.
Retest the machine.
Ensure that the machine is on a flat stable surface.
Push the base firmly and check for any damage or obstructions to the runners on the Main body assembly.
Retest the machine.
Assembling your Dyson machine
Remove clear film surrounding the Main body before use.

Lower the loop amplifier onto the base, aligning the arrows. Once aligned, turn the loop amplifier clockwise to lock.

Serial number location
The serial number can be found on the base of the machine.

Remove clear film surrounding the Main body before use.

Plug the Dyson in and switch ON at the wall. Note: Before switching on, please make sure the heater is positioned so that the airflow or oscillation is not obstructed. Ensure that the machine is placed on a stable solid surface.
Turn the machine on using the ON/OFF button on the machine.
Please select the appropriate option
How to adjust airflow
Turn the airflow control dial clockwise to full lock, to give maximum airflow.

How to use oscillating control
Press the Oscillation button to start and stop the fan turning.

Further help
Dyson AM01 12 inch desk fan