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Dyson DC34 Animal Exclusive vacuum

Let's get your machine working.

See all steps

Please select appropriate option

Empty the clear bin

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the max mark.

Push the button on the main body of the machine downwards to release dust directly into a dustbin.

Image showing when the bin should be emptied.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Image showing how to empty the bin.

Press firmly underneath the catch of the clear bin base to close.

Is there anything else we can help you with?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

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Please select the appropriate option

Charge the battery

Plug the charger directly in to the machine via the charger cable.

The battery should be fully charged after 3.5 hours.

Is there anything else we can help you with?

Checking the machine for a blockage

If the machine is not picking up as well as usual, it will indicate that the filter needs washing or there is a blockage, please see the steps below:

Open the bin base fully by pressing the bin release catch.

Press the catch located behind the bin release catch to separate the bin from the cyclone assembly.

Remove the clear bin fully.

Check to see if the bin rattles.

Check the inlet flap.

Check the accessory tools and the shroud assembly.

Clean any debris from the shroud with a cloth or soft dry brush to remove the fluff and dust.

Replace the bin assembly ensuring it clicks in to place.

Rebuild and test the machine.

Is there anything else we can help you with?

Removing blockages from the power floor tool

Remove the motorized floor tool from the machine and check the openings on the motorhead for blockages and remove if necessary.

Using a coin, undo the end cap as shown and remove the brushbar and check the brush housing for blockages and remove if necessary.

Carefully use a pair of scissors or your hand to remove any hairs and fibers from the brushbar.

Replace the brushbar and fasten the endcap. Re-fit the motorized floor tool and test the machine

Is there anything else we can help you with?

Washing the filters

Please follow the steps in the video.

Is there anything else we can help you with?

Wash the filter by following the video, or follow the step by step instructions below.

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the main body assembly.

Dry the filter

Leave the filter in a warm place for 24 hours, until completely dry.

Image showing recommended guide to drying your filter.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Reassemble machine

Ensure the filters are completely dry before refitting into machine.

Make sure the filter sits correctly between the main body and cyclone.

Image showing how to reassemble the cyclone and main body of your machine.

Is there anything else we can help you with?

Maintaining the mini motorized head

Beware of sharp objects when checking for blockages. If you cannot clear an obstruction you may need to remove the brushbar.

Use a coin to unlock the fastener marked with a padlock.

Carefully remove the brushbar and clear any debris.

Replace the brushbar and secure it by tightening the fastener.

Ensure it is fixed firmly before operating the appliance.

Re-connect the tool and test the machine.

Image showing how to connect tools to your machine.

Is there anything else we can help you with?

Assembling your machine

Attach the battery assembly to the main body ensuring it clicks in to place.

Image showing how to reconnect the power pack to the machine.

Select the Combination accessory tool and connect to the front of the machine ensuring the tool clicks in to place.

Plug the machine in to the charger via the cable and charge for 3.5 hours

Image showing charging procedure.

Is there anything else we can help you with?

How to remove the battery

Type A - Press the silver battery release button on the main body handle.

Type B

Remove the cyclone/bin assembly and pre-filter.

Undo both Phillips screws - one on the main body handle and the other located on the reverse side where the pre-filter was removed from.

Is there anything else we can help you with?

Run time

Your Dyson handheld is designed to give constant suction. Unlike other handhelds, when fully charged your machine will give 6 - 15 minutes of powerful constant suction depending on the power mode selected.

The machine will run for 6 minutes on MAX power.

The machine will run for 10 minutes on standard power.

If the run time does not last as stated, please order a new battery.

Is there anything else we can help you with?

Serial number location

The serial number can be found on the main body, behind the filter (eg: XXX-UK-XXXXXXXX).

Is there anything else we can help you with?

How to attach the accessories

Crevice tool

Slide the crevice tool into the inlet pipe on the bin assembly until it "clicks" into position.

Image showing how to connect the crevice tool to your machine.

Combination tool

The brush must be positioned at the back of the combination tool to use the crevice function.

To use the brush function press the button on the brush section.

Slide the brush section towards the front of the combination tool.

Mini motorized tool

Slide the Mini motorized tool head into the inlet pipe on the bin assembly until it 'clicks' into position.

Image showing how to connect tools to your machine.

Is there anything else we can help you with?

Checking the machine for a blockage

If the machine is not picking up as well as usual, it will indicate that the filter needs washing or there is a blockage, please see the steps below;

Open the bin base fully by pressing the bin release catch.

Press the catch located behind the bin release catch to separate the bin from the cyclone assembly.

Remove the clear bin fully.

Check the accessory tools and the shroud assembly.

Clean any debris from the shroud with a cloth or soft dry brush to remove the fluff and dust.

Replace the bin assembly ensuring it clicks in to place.

Rebuild and test the machine.

Has checking the machine for blockages resolved the issue?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Washing the filter

Please follow the steps in the video.

Has washing the filter resolved the problem?

Paper test

This would indicate that there is no issue with the machine. To test that there is not a further blockage, tear up some small pieces of paper and vacuum them.

Are you able to see the pieces of paper in the clear bin?

No paper in the clear bin

Open the bin base fully by pressing the bin release catch.

Press the catch located behind the bin release catch to separate the bin from the cyclone assembly.

Remove the clear bin fully.

Check the accessory tools and the shroud assembly.

Clean any debris from the shroud with a cloth or soft dry brush to remove the fluff and dust.

Replace the bin assembly ensuring it clicks in to place.

Rebuild and test the machine.

Has this resolved the issue?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the main body assembly.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry the filter

Leave the filter in a warm place until completely dry.

Image showing recommended guide to drying your filter.

Re-assemble and test the machine

Ensure the filter is completely dry before refitting into machine.

Make sure the filter sits correctly between the main body and cyclone.

Has washing the filter resolved the issue?

Removing blockages from the Mini motorized head

Beware of sharp objects when checking for blockages.

If you cannot clear an obstruction you may need to remove the brushbar.

Use a coin to unlock the fastener marked with a padlock.

Removing the brushbar

Carefully remove the brushbar and clear any debris.

Refitting the brushbar

Replace the brushbar and secure it by tightening the fastener.

Ensure it is fixed firmly before operating the appliance.

Rebuild and test the machine

Put the tool directly onto the machine and test without putting the tool in contact with any surface.

Image showing how to connect tools to your machine.

Has checking the tool for blockages resolved the issue?

You might need a replacement part.

It looks like the Mini motorhead is not working. You can solve this by ordering a new one below.

Mini motorhead

Part no. 917096-06

Replacement Mini motorhead for your Dyson vacuum cleaner.

$69.99

Mini motorhead

Part no. 917096-06

Replacement Mini motorhead for your Dyson vacuum cleaner.

$69.99

$69.99

$69.99

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Plug the machine in to the charger

Ensure the charger is plugged into the socket and the charger pin is fully pushed into the machine.

Test the machine

Run the machine without the charger plugged in.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Separate bin from main body

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Does the machine cut out?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Is the machine being charged in the dock?

Check the connection

Ensure the charger is plugged into the socket and the charger pin is fully pushed into the machine.

What does the light on the main body show?

Charge the machine

This suggests that the battery was running low but is now charging normally.

Please charge battery for 3.5 hours before contacting customer services.

Has this resolved the problem?

You might need to arrange a visit from a Dyson expert.

It looks like the Battery isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Battery

Part no. 965557-07

Replacement battery for your Dyson vacuum cleaner.

$69.99

Battery

Part no. 965557-07

Replacement battery for your Dyson vacuum cleaner.

$69.99

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Check the connection

The charger cable may be out of position in the dock.

Remove the charger by pushing charger pin firmly towards the back of the dock.

Once removed, refit by pushing the end of the charger (as you would put a pen into its lid) until it clicks.

Put the machine back on charge.

What does the light on the main body show?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Please select the appropriate option

Test the machine

Pull the trigger without the charger plugged in.

Type A

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Separate bin from main body

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Does the machine cut out?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button.

To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

Test the machine

Run the machine without the charger plugged in.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Is there any power?

Charge the machine

Charge the machine for 3.5 hours.

Does the machine have power after a full charge?

Does the machine still have intermittent power?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B machine?

Has a replacement charger or battery been sent in the last three months for this issue?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 917530-11

Replacement charger for your Dyson vacuum cleaner.

$29.99

Charger

Part no. 917530-11

Replacement charger for your Dyson vacuum cleaner.

$29.99

$29.99

$29.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the machine

Pull on the trigger without the charger plugged in.

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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Test machine

Hold the trigger and run the machine.

Does the machine come on for two-to-four seconds then go off?

Type A

Press the release catch and remove the battery.

Check that the contacts on the battery are not damaged.

Wipe with a dry clean cloth.

Refit the battery and test the machine.

Image showing how to remove the power pack.

Type B

Using a screw driver remove the two small screws, the first is located above the charging point and the second is located behind the washable filter at the bottom.

Remove the battery.

Check that the contacts on the battery are not damaged.

Wipe with a dry clean cloth.

Refit the battery, and the two screws, and test the machine.

Image showing how to remove the power pack.

Has wiping the contacts resolved the problem?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Please select the appropriate option

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Charge the machine

Plug the machine in to the charger.

Test machine

Run the machine without the charger plugged in.

Image showing fast flashing light.

What does the charger light on the main body show?

Separate bin from main body

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Does the machine cut out?

Type A or Type B

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A or Type B

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small Phillips screw - located just below the max power or boost button.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Pull trigger and move machine body

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Does the machine cut out?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

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Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Run Machine

Run the machine without the charger plugged in

Image showing fast flashing light.

What does the light on the main body show?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small Phillips screw - located just below the max power or boost button.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Is there any power to the machine?

Charge machine

Charge machine for 3.5 hours.

Does the machine have power after a full charge?

Place on flat surface

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Does the machine cut out?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small Phillips screw - located just below the max power or boost button.

Image showing how to remove the power pack.

Please select the appropriate option

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

  • Place the machine on a flat surface

.

  • Pull the trigger and pull the bin away from the main body.
Image showing solid light.

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Run machine

Run the machine without the charger plugged in.

Image showing fast flashing light.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Test the machine

Run the machine without the charger plugged in.

Image showing fast flashing light.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Is there any power?

Charge the machine

Charge the machine for 5.5 hours.

Does the machine have power after a full charge?

Does the machine still have intermittent power?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B machine?

Has a replacement charger or battery been sent in the last three months for this issue?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 917530-11

Replacement charger for your Dyson vacuum cleaner.

$29.99

Charger

Part no. 917530-11

Replacement charger for your Dyson vacuum cleaner.

$29.99

$29.99

$29.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 917530-11

Replacement charger for your Dyson vacuum cleaner.

$29.99

Charger

Part no. 917530-11

Replacement charger for your Dyson vacuum cleaner.

$29.99

$29.99

$29.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A machine

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average