Let's get your machine working
Dyson Cinetic Big Ball Animal vacuum (Iron)Let's get your machine working
Dyson Cinetic Big Ball Animal vacuum (Iron)
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Emptying the bin
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Closing the bin
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More help required
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Not working
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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Rattle noise
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Whistling - check hose
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Checking the bin and cyclone
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Pick up issue
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Strong suction to the extension tube
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Using dual mode
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Check floor tool
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Replacement part required
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Check hose, handle and Wand
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Check duct, bin and cyclone
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Issue not resolved, please speak to our Customer Support Team
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Turbine head checks
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Replacement part required
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Musclehead check
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Check floor tool
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Replacement part required
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Using the Pneumatic floor tool
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Checking the floor tool
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Check hose, handle and Wand
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Power or electrical issue
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Issue not resolved, please speak to our Customer Support Team
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No power
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Less than two hours
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Checking for blockages
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More than two hours
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Issue not resolved, please speak to our Customer Support Team
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Switch fault
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Issue not resolved, please speak to our Customer Support Team
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Book a repair
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Musty or damp smell
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Cleaning the cyclone
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Visible issue
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Cable won't rewind
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Issue not resolved, please speak to our Customer Support Team
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Machine is hard to push
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Check floor tool
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Using dual mode
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Adjust slider
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Issue not resolved, please speak to our Customer Support Team
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Turbine head checks
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Musclehead check
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Issue not resolved, please speak to our Customer Support Team
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Spitting out dust
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Check the floor tool
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Check hose, Wand and tube
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Check bin and cyclone
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Replacement part required
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Unable to slide bin up
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Issue not resolved, please speak to our Customer Support Team
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Dual mode won't adjust
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Replacement part required
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Important safety instructions
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Issue resolved
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Assembling your machine
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How to use the floor tool
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Dual mode floor tool
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Turbine head
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Musclehead floor tool
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How to use the extension tube
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How to attach the accessories
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How to use the cable rewind
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Serial number location
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How to use the suction release trigger
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How to store the accessories
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Cleaning the bin
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Popular queries
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Carbon fiber turbine tool below or you can contact our Customer Support Team at 1-866-314-8881.
Carbon fiber turbine tool
Part no. 963544-04
Replacement turbine head for your Dyson vacuum cleaner.
$63.99
Carbon fiber turbine tool
Part no. 963544-04
Replacement turbine head for your Dyson vacuum cleaner.
$63.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 967363-01
Replacement bin for your Dyson vacuum cleaner.
$22.99
Bin
Part no. 967363-01
Replacement bin for your Dyson vacuum cleaner.
$22.99
You might need a replacement part.
You can solve this by ordering a new Brush bar below or you can contact our Customer Support Team at 1-866-314-8881.
Brush bar
Part no. 963549-01
Replacement Brush bar for your Dyson vacuum cleaner.
$29.99
Brush bar
Part no. 963549-01
Replacement Brush bar for your Dyson vacuum cleaner.
$29.99
You might need a replacement part.
You can solve this by ordering a new Cyclone below or you can contact our Customer Support Team at 1-866-314-8881.
Cyclone
Part no. 967418-01
Replacement cyclone for your Dyson vacuum cleaner.
$83.99
Cyclone
Part no. 967418-01
Replacement cyclone for your Dyson vacuum cleaner.
$83.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need to arrange a visit from a Dyson expert.
It looks like the Stair tool isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Stair tool
Part no. 967369-01
Velour strips pick up hair and dirt from stairs.
$24.99
Stair tool
Part no. 967369-01
Velour strips pick up hair and dirt from stairs.
$24.99
You might need a replacement part.
You can solve this by ordering a new Carbon fiber turbine tool below or you can contact our Customer Support Team at 1-866-314-8881.
Carbon fiber turbine tool
Part no. 963544-04
Replacement turbine head for your Dyson vacuum cleaner.
$63.99
Carbon fiber turbine tool
Part no. 963544-04
Replacement turbine head for your Dyson vacuum cleaner.
$63.99
You might need a replacement part.
You can solve this by ordering a new Quick-release Extension tube below or you can contact our Customer Support Team at 1-866-314-8881.
Quick-release Extension tube
Part no. 967365-01
Combines with other Dyson tools to provide a longer reach.
$24.99
Quick-release Extension tube
Part no. 967365-01
Combines with other Dyson tools to provide a longer reach.
$24.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Combination tool below or you can contact our Customer Support Team at 1-866-314-8881.
Combination tool
Part no. 967368-01
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
$24.99
Combination tool
Part no. 967368-01
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
$24.99
$24.99
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Carbon fiber turbine tool below or you can contact our Customer Support Team at 1-866-314-8881.
Carbon fiber turbine tool
Part no. 963544-04
Replacement turbine head for your Dyson vacuum cleaner.
$63.99
Carbon fiber turbine tool
Part no. 963544-04
Replacement turbine head for your Dyson vacuum cleaner.
$63.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.