Let's get your machine working
Dyson DC40 Origin Exclusive vacuumLet's get your machine working
Dyson DC40 Origin Exclusive vacuum
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DC40/DC42
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Cleaning the bin and cyclone
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More help required
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Troubleshooting
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Pick up issues
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Check the base
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Check inlet suction
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Check suction at head
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Issue resolved
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Check duct
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Check changeover valve
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Check the cyclone
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Wash the filters
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Issue not resolved, please speak to our Customer Support Team
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Washing the filters - step by step
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Replacement part required
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Suction weaker than usual
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Check bin and cyclone
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Issue not resolved, please speak to our Customer Support Team
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Reset the Brush bar
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Has performance improved?
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Check the inlet suction
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Intermittent spinning
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Issue not resolved, please speak to our Customer Support Team
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Clear the Cleaner head - step by step
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Check Cleaner head
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Hose and Wand
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Check the hose
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Check the hose - step by step
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The hose has split
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Replacement part required
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Replacement part required
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Replacement part required
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Check the Wand
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Replacement part required
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Check both base and hose
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Power or electrical issue
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No power
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Less than two hours
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Check for blockages
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Washing the filters
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Washing the filters - step by step
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Issue resolved
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More than two hours
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The Brush bar is not spinning on the floor tool
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Check the Cleaner head - step by step
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Issue not resolved, please speak to our Customer Support Team
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Intermittent power
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Washing the filters
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Power cable is damaged
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Switch not working
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Damp or musty
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Issue not resolved, please speak to our Customer Support Team
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Intermittent spinning
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Cleaner head falling off
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Base jammed
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Replacement part required
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Replacement part required
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Ball shell has come off
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Filter side
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Refit the ball shell
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Machine is hard to push
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Reset the Brush bar
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Replacement part required
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Brush bar spinning, check the soleplate
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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The hose has split
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Replacement part required
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Replacement part required
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Replacement part required
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Part broken
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Sparks or smoke
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Machine spitting out dust
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Stabiliser issue
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Check for blockages
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Check duct and internal hose
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Reassemble and test
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Check hose and duct
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Issue not resolved, please speak to our Customer Support Team
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Reset the Brush bar
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Check the Brush bar
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Check bristles
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Unusual noise
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The ball clicks
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Refit the post-filter
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Issue not resolved, please speak to our Customer Support Team
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Turn off the Brush bar
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Clear the Cleaner head
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Cleaner head cleared
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Loud noise with no power
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Check for blockages
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High pitched whistle
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Remove the post-filter
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Issue not resolved, please speak to our Customer Support Team
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Refit the post-filter
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Replacement part required
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How to turn the Brush bar on and off
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How to carry your Dyson machine
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How to start vacuuming
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Important safety instructions
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Issue not resolved, please speak to our Customer Support Team
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How to assemble your Dyson machine
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Emptying the bin
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
Cleaner head
Part no. 923644-01
Replacement cleaner head for your Dyson vacuum cleaner.
$83.99
Cleaner head
Part no. 923644-01
Replacement cleaner head for your Dyson vacuum cleaner.
$83.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.
Hose
Part no. 920765-03
Replacement hose for your Dyson vacuum cleaner.
$29.99
Hose
Part no. 920765-03
Replacement hose for your Dyson vacuum cleaner.
$29.99
You might need a replacement part.
You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.
Hose
Part no. 920765-03
Replacement hose for your Dyson vacuum cleaner.
$29.99
Hose
Part no. 920765-03
Replacement hose for your Dyson vacuum cleaner.
$29.99
You might need a replacement part.
You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.
Hose
Part no. 920765-03
Replacement hose for your Dyson vacuum cleaner.
$29.99
Hose
Part no. 920765-03
Replacement hose for your Dyson vacuum cleaner.
$29.99
You might need a replacement part.
You can solve this by ordering a new Wand below or you can contact our Customer Support Team at 1-866-314-8881.
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
$22.99
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
$22.99
$22.99
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new C-clip connector below or you can contact our Customer Support Team at 1-866-314-8881.
C-clip connector
Part no. 922466-01
Replacement C-clip connector for your Dyson vacuum cleaner.
$1.99
C-clip connector
Part no. 922466-01
Replacement C-clip connector for your Dyson vacuum cleaner.
$1.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 923585-01
Replacement bin for your Dyson vacuum cleaner.
$29.99
Bin
Part no. 923585-01
Replacement bin for your Dyson vacuum cleaner.
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Ball shell filter side below or you can contact our Customer Support Team at 1-866-314-8881.
Ball shell filter side
Part no. 924957-01
Replacement ball shell filterside for your Dyson vacuum cleaner.
$29.99
Ball shell filter side
Part no. 924957-01
Replacement ball shell filterside for your Dyson vacuum cleaner.
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.
Hose
Part no. 920765-03
Replacement hose for your Dyson vacuum cleaner.
$29.99
Hose
Part no. 920765-03
Replacement hose for your Dyson vacuum cleaner.
$29.99
You might need a replacement part.
You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.
Hose
Part no. 920765-03
Replacement hose for your Dyson vacuum cleaner.
$29.99
Hose
Part no. 920765-03
Replacement hose for your Dyson vacuum cleaner.
$29.99
You might need a replacement part.
You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.
Hose
Part no. 920765-03
Replacement hose for your Dyson vacuum cleaner.
$29.99
Hose
Part no. 920765-03
Replacement hose for your Dyson vacuum cleaner.
$29.99
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 923585-01
Replacement bin for your Dyson vacuum cleaner.
$29.99
Bin
Part no. 923585-01
Replacement bin for your Dyson vacuum cleaner.
$29.99
You might need a replacement part.
You can solve this by ordering a new Cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
Cleaner head
Part no. 923644-01
Replacement cleaner head for your Dyson vacuum cleaner.
$83.99
Cleaner head
Part no. 923644-01
Replacement cleaner head for your Dyson vacuum cleaner.
$83.99
You might need a replacement part.
You can solve this by ordering a new Combination tool below or you can contact our Customer Support Team at 1-866-314-8881.
Combination tool
Part no. 920753-01
Two tools in one - brush and wide nozzel for switching between tasks
$18.99
Combination tool
Part no. 920753-01
Two tools in one - brush and wide nozzel for switching between tasks
$18.99
$18.99
You might need a replacement part.
You can solve this by ordering a new Cyclone below or you can contact our Customer Support Team at 1-866-314-8881.
Cyclone
Part no. 924966-10
Replacement cyclone for your Dyson vacuum cleaner.
$63.99
Cyclone
Part no. 924966-10
Replacement cyclone for your Dyson vacuum cleaner.
$63.99
You might need a replacement part.
You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.
Hose
Part no. 920765-03
Replacement hose for your Dyson vacuum cleaner.
$29.99
Hose
Part no. 920765-03
Replacement hose for your Dyson vacuum cleaner.
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Post filter below or you can contact our Customer Support Team at 1-866-314-8881.
Post filter
Part no. 922676-01
Replacement post filter for your Dyson vacuum cleaner.
$29.99
Post filter
Part no. 922676-01
Replacement post filter for your Dyson vacuum cleaner.
$29.99
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Stair tool below or you can contact our Customer Support Team at 1-866-314-8881.
Stair tool
Part no. 920756-01
Lifts carpet pile without sticking and captures hairs with velour strips.
$8.99
Stair tool
Part no. 920756-01
Lifts carpet pile without sticking and captures hairs with velour strips.
$8.99
$8.99
You might need a replacement part.
You can solve this by ordering a new Wand below or you can contact our Customer Support Team at 1-866-314-8881.
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
$22.99
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
$22.99
$22.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Post filter below or you can contact our Customer Support Team at 1-866-314-8881.
Post filter
Part no. 922676-01
Replacement post filter for your Dyson vacuum cleaner.
$29.99
Post filter
Part no. 922676-01
Replacement post filter for your Dyson vacuum cleaner.
$29.99
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.