
Let's get your machine working
Dyson Cinetic Big Ball Total Clean vacuum
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Emptying the bin
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More help required
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DC75/DC77/UP14 -Troubleshooting
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Unusual noise
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Grinding noise
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Stopped - check Brush bar
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Clear the Cleaner head - step by step
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Issue not resolved, please speak to our Customer Support Team
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High pitched whistle
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Loud noise
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Check for blockages
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The base
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Check inlet suction
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Check suction at head
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Check duct
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Check the cyclone
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Suction weaker than usual
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Reset the Brush bar
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Check Cleaner head
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Clear the Cleaner head - step by step
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Has performance improved?
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Check the inlet suction
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Check both base and hose
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Hose and Wand
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Check the Wand
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Issue not resolved, please speak to our Customer Support Team
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Check the hose
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Check the hose - step by step
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Issue not resolved, please speak to our Customer Support Team
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Squeaking noise
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Issue not resolved, please speak to our Customer Support Team
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Pick up issues
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Power or electrical issue
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No power
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Less than two hours
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Check for blockages
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More than two hours
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Intermittent power
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Issue not resolved, please speak to our Customer Support Team
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Brush bar issues
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Check the Cleaner head - step by step
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Check if brushes are spinning
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Performance
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Clear the Cleaner head
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Reassemble the machine
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Replacement part required
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Check the duct
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Check the bin and cyclone
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Damp or musty smell
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Visible issue
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Part broken
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Spitting out dust
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Suction not switching over
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The machine is hard to push
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Check the soleplate
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Replacement part required
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Reset the Brush bar
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Replacement part required
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Cleaner head falling off
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Issue not resolved, please speak to our Customer Support Team
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Check the bin and cyclone
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Sparks or smoke
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Stabiliser issue
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Check the duct and hose
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Clear Cleaner head
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Check duct and internal hose
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Bin release not working
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Replacement part required
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Release the catch by hand
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Replacement part required
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Replacement part required
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Replacement part required
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Wand stuck
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Brush bar control
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Issue resolved
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Carrying your Dyson machine
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How to attach the accessories
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How to start vacuuming
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User guide
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Cleaning the bin and cyclone
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Replacing the internal hose
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Popular queries
Please select the appropriate option
Empty the bin
To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.
Press the button at the top of the handle and remove the bin from the machine.

To empty the clear bin press the catch on top of the carry handle again to release dust directly into a dustbin.

Shake or tap firmly to remove all dust from inside the fine dust collector.
Press firmly on the centre of the clear bin base to close.
Please select the appropriate option
Please select the appropriate option
What sort of noise?
Turn off the Brush bar
Plug the machine in and recline into the vacuuming position.

Turn the machine on and turn the Brush bar off using the grey switch next to the power button.

Check Cleaner head
Please follow the steps in the video.
Has this resolved the problem?
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Check the Cleaner head
Turn off and unplug the machine.

Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Undo the soleplate by turning the fasteners as far as they will go.

Open the soleplate and carefully cut away any hair or fibers using scissors.
Check the Brush bar for signs of damage.
Please note that the soleplate on Big Ball Cinetic hinges on the Cleaner head - as shown - rather than coming off completely.

Check the opening on the Cleaner head for blockages and remove as necessary.

Reassemble and test the machine.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Remove the bin and cyclone
Press the button at the top of the cyclone handle and remove the bin and cyclone.

Turn the machine on, keeping it in the upright position.

Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Checks required
This would suggest there is a blockage somewhere in the machine.
Please follow the next step.
Where have you noticed the drop in performance?
Check the Brush bar
Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Switch off and unplug the machine before proceeding.
Check inlet suction
Turn off and unplug the machine.
Recline the machine into the vacuuming position.

Check the changeover valve for signs of damage.
Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Place your hand over the opening then turn on and test the suction.

Is the suction at the Cleaner head inlet strong or is it weaker than usual?
Check the Cleaner head
Undo the soleplate by turning the fasteners as far as they will go.

Open the soleplate and carefully cut away any hair or fibers using scissors.
Check the Brush bar for signs of damage.
Please note that the soleplate on Big Ball Cinetic hinges on the Cleaner head - as shown - rather than coming off completely.

Check the opening on the Cleaner head for blockages and remove as necessary.

Reassemble and test the machine.
Check the duct and internal hose
Turn off power and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the changeover valve for blockages and remove as necessary.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

First remove Phillips head screw (may not be present in all variants) and pull the red internal hose collar down.
Unclip it and then check for blockages.

Reassemble and test machine.

Check the bin and cyclone
Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

Press the grey button near the rectangular inlet to remove the clear bin from the cyclone.

Check the bin and cyclone for blockages and remove as necessary.
Clear any hair or fibers from the cyclone shroud.
Gently tap the side of the cyclone over a bin - this will remove any fine dust clogged up in the cyclone.
Reassemble and test the machine.
Check the duct and internal hose
Turn off power and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the changeover valve for blockages and remove as necessary.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

First remove Phillips head screw (may not be present in all variants) and pull the red internal hose collar down.
Unclip it and then check for blockages.

Reassemble and test machine.

Reset the Brush bar
To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.
Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Check Cleaner head
Please follow the steps in the video.
Has this resolved the problem?
Check the Cleaner head
Turn off and unplug the machine.

Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Undo the soleplate by turning the fasteners as far as they will go.

Open the soleplate and carefully cut away any hair or fibers using scissors.
Check the Brush bar for signs of damage.
Please note that the soleplate on Big Ball Cinetic hinges on the Cleaner head - as shown - rather than coming off completely.

Check the opening on the Cleaner head for blockages and remove as necessary.

Reassemble and test the machine.
Check inlet suction
Turn off and unplug the machine.
Recline the machine into the vacuuming position.

Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Place your hand over the opening then turn on and test the suction.

Is the suction at the Cleaner head inlet strong or is it weaker than usual?
Check the duct and internal hose
Turn off power and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the changeover valve for blockages and remove as necessary.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

First remove Phillips head screw (may not be present in all variants) and pull the red internal hose collar down.
Unclip it and then check for blockages.

Reassemble and test machine.

Test the hose suction
To release the Wand, open the Wand cap and pull the Wand up and away from the handle until it clicks into place.

Press the button on the hose collar to release the Wand from the hose.

Test the suction from the hose.

Is the suction from the hose strong or weaker than usual?
Check the Wand
Look through both ends of the Wand and remove any blockages.
Check the Wand for damage.

You might need a replacement part.
You can solve this by ordering a new Wand below or you can contact our Customer Support Team at 1-866-314-8881.
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
$22.99

Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
$22.99
$22.99
Check the hose
Please follow the steps in the video.
Has checking the hose resolved the problem?
Check the hose
Press the button at the top of the cyclone handle and remove the bin from the machine.

To remove the hose press the release catch and firmly pull on the hose.

Check the hose for any holes or tears and remove any blockages.

Reassemble and test machine.
Has this resolved the problem?
You might need a replacement part.
You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$29.99

Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$29.99
$29.99
Check the axle and wheel
Check the axle and wheels on the soleplate and the stabiliser wheels for any debris or damage.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Where have you noticed the drop in performance?
Please select the appropriate option
When did the machine last have power?
Thermal cut out
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat.
Blockage checks required
This is likely caused by a blockage.
Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.
Please select the appropriate option
Where have you noticed the drop in performance?
Check electrical supply
Is the power cord or plug damaged?
Are the other household appliances working?
Does the vacuum work when plugged into another socket?
If this is a recurring issue this could be due to the environmental factors and carpet types. Please arrange for an engineer to inspect the machine.
Thermal cut out
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat.
Blockage checks required
This is likely caused by a blockage.
Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.
Please select the appropriate option
Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.
Reset the Brush bar
To reset the Brush bar press the Brush bar control button twice or switch the machine OFF and back ON.

Check the Brush bar
Please follow the steps in the video.
Has this resolved the problem?
Check the Brush bar
Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Clear Cleaner head
Turn off and unplug the machine.

Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Undo the soleplate by turning both fasteners anti-clockwise.

Open the soleplate and carefully cut away any hair or fibers using scissors.
Check the Brush bar for signs of damage.
Please note that the soleplate on Big Ball Cinetic hinges on the Cleaner head - as shown - rather than coming off completely.

Check the opening on the Cleaner head for blockages and remove as necessary.

Reassemble and reset the Brush bar again.

Is the suction at the Cleaner head inlet strong or is it weaker than usual?
Clear the Cleaner head
Turn off and unplug the machine.

Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Undo the soleplate by turning both fasteners anti-clockwise.

Open the soleplate and carefully cut away any hair or fibers using scissors.
Check the Brush bar for signs of damage.
Please note that the soleplate on Big Ball Cinetic hinges on the Cleaner head - as shown - rather than coming off completely.

Check the opening on the Cleaner head for blockages and remove as necessary.

Please follow the next step.
Refit the soleplate
The soleplate will swing upwards on its hinge and close.

Lock the soleplate by turning both fasteners outwards as far as they will go.

Reassemble the machine
Place the C-clip onto the Cleaner head.

Push the Cleaner head onto the machine until it clicks.

Has clearing the Cleaner head resolved the problem?
You might need a replacement part.
You can solve this by ordering a new Cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
Cleaner head
Part no. 966502-01
Replacement cleaner head for your Dyson vacuum cleaner.
$129.99

Cleaner head
Part no. 966502-01
Replacement cleaner head for your Dyson vacuum cleaner.
$129.99
Check the duct and internal hose
Turn off power and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

First remove Phillips head screw (may not be present in all variants) and pull the red internal hose collar down.
Unclip it and then check for blockages.

Reassemble and test machine.

Has this resolved the problem?
Check the bin and cyclone
Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

Press the grey button near the rectangular inlet to remove the clear bin from the cyclone.

Check the bin and cyclone for blockages and remove as necessary.
Clear any hair or fibers from the cyclone shroud.
Gently tap the side of the cyclone over a bin - this will remove any fine dust clogged up in the cyclone.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
What sort of smell?
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
A damp or musty smell is caused when dust in the cyclone has come into contact with water.
It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.
Additionally the smell may occur if the filter goes back into the machine wet.
Check the bin and cyclone
Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

Press the grey button near the rectangular inlet to remove the clear bin from the cyclone.

Check the bin and cyclone for blockages and remove as necessary.
Clear any hair or fibers from the cyclone shroud.
Gently tap the side of the cyclone over a bin - this will remove any fine dust clogged up in the cyclone.
Reassemble and test the machine.
Please select the appropriate option
Which part is broken?
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 966679-01
Replacement bin for your Dyson vacuum cleaner.
$39.99

Bin
Part no. 966679-01
Replacement bin for your Dyson vacuum cleaner.
$39.99
$39.99
You might need a replacement part.
You can solve this by ordering a new Cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
Cleaner head
Part no. 966502-01
Replacement cleaner head for your Dyson vacuum cleaner.
$129.99

Cleaner head
Part no. 966502-01
Replacement cleaner head for your Dyson vacuum cleaner.
$129.99
You might need a replacement part.
You can solve this by ordering a new Combination tool below or you can contact our Customer Support Team at 1-866-314-8881.
Combination tool
Part no. 920753-01
Two tools in one - brush and wide nozzel for switching between tasks
$18.99

Combination tool
Part no. 920753-01
Two tools in one - brush and wide nozzel for switching between tasks
$18.99
$18.99
You might need a replacement part.
You can solve this by ordering a new Cyclone (Yellow) below or you can contact our Customer Support Team at 1-866-314-8881.
Cyclone (Yellow)
Part no. 966503-03
<p>Replacement Cyclone (Yellow) for your Dyson vacuum cleaner.</p>
$75.99

Cyclone (Yellow)
Part no. 966503-03
<p>Replacement Cyclone (Yellow) for your Dyson vacuum cleaner.</p>
$75.99
$75.99
You might need a replacement part.
You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$29.99

Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$29.99
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Stair tool below or you can contact our Customer Support Team at 1-866-314-8881.
Stair tool
Part no. 920756-01
Lifts carpet pile without sticking and captures hairs with velour strips.
$8.99

Stair tool
Part no. 920756-01
Lifts carpet pile without sticking and captures hairs with velour strips.
$8.99
$8.99
You might need a replacement part.
You can solve this by ordering a new Wand below or you can contact our Customer Support Team at 1-866-314-8881.
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
$22.99

Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
$22.99
$22.99
Blockage checks required
This is likely caused by a blockage.
Where is the dust falling from?
Check the duct and internal hose
Turn off power and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the changeover valve for blockages and remove as necessary.
Check the entry duct hatch for obstructions and that the seal is correctly seated.

First remove Phillips head screw (may not be present in all variants) and pull the red internal hose collar down.
Unclip it and then check for blockages.

Reassemble and test the machine.
Check the Brush bar
Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Check the soleplate
Check the soleplate to ensure there is no debris or damage to the wheels, and check the wheels are not missing.
You might need a replacement part.
You can solve this by ordering a new Soleplate below or you can contact our Customer Support Team at 1-866-314-8881.
Soleplate
Part no. 966507-01
Replacement soleplate for your Dyson vacuum cleaner.
$29.99

Soleplate
Part no. 966507-01
Replacement soleplate for your Dyson vacuum cleaner.
$29.99
In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.
Reset the Brush bar
To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.
Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Has resetting the Brush bar resolved the problem?
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Reattach the Cleaner head
Remove the red C-clip from the Cleaner head, and align the Cleaner head on the machine.

Slide the C-clip onto the machine, ensuring it clips into place on both sides.
The C-clip may initially only clip on one side. Some force may be needed to clip it in on both sides.

Has this resolved the problem?
You might need a replacement part.
You can solve this by ordering a new C-clip connector below or you can contact our Customer Support Team at 1-866-314-8881.
C-clip connector
Part no. 966379-01
Replacement C-clip connector for your Dyson vacuum cleaner.
$1.99

C-clip connector
Part no. 966379-01
Replacement C-clip connector for your Dyson vacuum cleaner.
$1.99
$1.99
Use the soft dusting brush or combination tool to clear any fine dust or debris off the shroud
Check the bin and cyclone
Debris can become stuck between the shroud and the bin, this could be caused by static or overfilling the bin. Do not fill the bin past the MAX mark.
Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

Press the grey button near the rectangular inlet to remove the clear bin from the cyclone.

Check the bin and cyclone for blockages and remove as necessary.
Clear any hair or fibers from the cyclone shroud.
Where were the sparks or smoke seen?
You might need a replacement part.
You can solve this by ordering a new Cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
Cleaner head
Part no. 966502-01
Replacement cleaner head for your Dyson vacuum cleaner.
$129.99

Cleaner head
Part no. 966502-01
Replacement cleaner head for your Dyson vacuum cleaner.
$129.99
Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please select the appropriate option
Check the duct and internal hose
Turn off and unplug the machine.
Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Check internal hose
Recline the machine into the vacuuming position. Lay the machine on its front.
Pull the internal hose collar down, unclip it and then check for blockages.
Ensure there is no debris or blockages in the changeover valve.

Clear Cleaner head
Turn off and unplug the machine.

Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Undo the soleplate by turning both fasteners anti-clockwise.

Open the soleplate and carefully cut away any hair or fibers using scissors.
Check the Brush bar for signs of damage.
Please note that the soleplate on Big Ball Cinetic hinges on the Cleaner head - as shown - rather than coming off completely.

Check the opening on the Cleaner head for blockages and remove as necessary.

Please select the appropriate option
Check the duct and internal hose
Turn off and unplug the machine.
Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.
Pull the red internal hose collar down, unclip it and then check for blockages.

Reassemble the machine
Refit the soleplate.

Lock the soleplate by turning both fasteners outwards as far as they will go.
Place the C-clip onto the Cleaner head.

Push the Cleaner head onto the machine until it clicks.

Has clearing the Cleaner head resolved the problem?
You might need a replacement part.
You can solve this by ordering a new Cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
Cleaner head
Part no. 966502-01
Replacement cleaner head for your Dyson vacuum cleaner.
$129.99

Cleaner head
Part no. 966502-01
Replacement cleaner head for your Dyson vacuum cleaner.
$129.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Bin release check
Check the bin release catch for signs of damage.
You might need a replacement part.
You can solve this by ordering a new Cyclone (Yellow) below or you can contact our Customer Support Team at 1-866-314-8881.
Cyclone (Yellow)
Part no. 966503-03
<p>Replacement Cyclone (Yellow) for your Dyson vacuum cleaner.</p>
$75.99

Cyclone (Yellow)
Part no. 966503-03
<p>Replacement Cyclone (Yellow) for your Dyson vacuum cleaner.</p>
$75.99
$75.99
Release the catch by hand
Pull the clear plastic catch on the base away from the bin.
Open the bin base and tip away the contents.
Press the bin release button on the cyclone handle.
Does the red rod slide up and down freely?
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 966679-01
Replacement bin for your Dyson vacuum cleaner.
$39.99

Bin
Part no. 966679-01
Replacement bin for your Dyson vacuum cleaner.
$39.99
$39.99
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 966679-01
Replacement bin for your Dyson vacuum cleaner.
$39.99

Bin
Part no. 966679-01
Replacement bin for your Dyson vacuum cleaner.
$39.99
$39.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Releasing a jammed wand
This issue could be caused by a twisted hose.
If the Wand is jammed in the hose begin by removing the bin.

Pull the Wand up as high as it will go.

Press the hose release catch and pull it away from the back of the machine.

Untwist and refit the hose.
If the hose pulls out to the top but does not release, this issue can be resolved by booking a repair.
If the wand won't return to the hose
Press the hose release catch and pull it away from the back of the machine.

Untwist and refit the hose.
The Brush bar will automatically switch on when the machine is reclined into the vacuuming position.
How to use the Brush bar
Press the brush control button located next to the power switch to turn the Brush bar off for vacuuming delicate rugs, looped carpets and hard floors.
Press the button again to restart the brushes for vacuuming carpets.

We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Carrying your Dyson machine
Lift the machine only by the carry handle on the cyclone top.
For your safety, do not press the cyclone release when carrying your machine.

Attach the Cleaner head
Ensure that the connection pins underneath the Cleaner head are located correctly.
Fit the Cleaner head to the inlet at the base of the machine.

How to attach the accessories
Lower the Wand handle onto the machine ensuring it clicks.
Slide the Wand into the hose and fit to the back of the machine until it 'clicks' into position.

Store the tools
Remove the cyclone and bin.
Slide the tool holder onto the side of the duct as shown.
Attach the combination tool to the tool holder on the side of the machine.
Attach the stair tool to the tool holder on the side of the machine.

From the base
Plug the machine in and press the ON/OFF switch.

Pull handle back and recline machine into vacuuming position.

Small movements of the wrist will create a zigzag motion in the Cleaner head allowing easier cleaning around furniture.

From the hose
Extend the wand handle until it clicks.

Press the Wand release catch and pull away from the main duct.
Pull the Wand out of the hose.
Lift the wand handle cap and push on to the hose until it clicks into place.
Push the combination tool on to the end of the wand handle.
Alternatively, click the combination tool directly to the hose.

Remove the bin and cyclone
Press the button at the top of the cyclone handle and remove the bin from the machine.

Empty the bin
Press the button again to open the bin base.

Press the grey button near the rectangular inlet to separate the clear bin from the cyclone.
The clear bin can be wiped with a damp cloth.
WARNING: Do not use any detergent or polish on any part of the machine.

Check the bin and cyclone for blockages and remove as necessary.
Clear any hair or fibres from the cyclone shroud
Do not use any water on the cyclone.
Ensure the bin is completely dry before reassembling the machine.
Further help
Dyson Cinetic Big Ball Total Clean vacuum