Press the button at the top of the cyclone handle and remove the bin from the machine.
Press the button again to open the bin base.
Press the button near the rectangular inlet to separate the clear bin from the cyclone.
The clear bin can be wiped with a damp cloth.
Do not use any detergent or polish on any part of the machine.
Check the bin and cyclone for blockages and remove as necessary.
Clear any hair or fibres from the cyclone shroud
Do not use any water on the cyclone.
Ensure the bin is completely dry before reassembling the machine.
Turn off and unplug the machine.
Press the release catch on top of the cyclone and remove the bin.
Check the entry duct hatch for obstructions and that the seal is correctly seated.
Pull the red internal hose collar down, unclip it and then check for blockages.
Reassemble and test the machine.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Please follow steps in the video.
Press the button at the top of the cyclone handle and remove the bin from the machine.
Press the button again to open the bin base.
Press the button near the rectangular inlet to separate the clear bin from the cyclone.
The clear bin can be wiped with a damp cloth.
Do not use any detergent or polish on any part of the machine.
Check the bin and cyclone for blockages and remove as necessary.
Clear any hair or fibres from the cyclone shroud
Do not use any water on the cyclone.
Reassemble and test the machine.
Please follow the steps in the video.
Your machine has two washable filters which require washing at least once every 3 months.
Remove the bin and cyclone from the machine and unclip the cyclone top handle.
Pull the filter out from the cyclone.
Wash with cold water only. Do not use detergents.
Lay the machine on its side.
Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.
Lift off the cover.
Turn the filter one-quarter anti-clockwise to release.
The filter should be rinsed and tapped out until the water runs clean, then tapped out again to ensure all excess water is removed.
Leave to dry completely for a minimum of 24 hours.
Reassemble and test the machine.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Turn off and unplug the machine.
Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.
Undo the soleplate by turning both fasteners anti-clockwise.
Open the soleplate and carefully cut away any hair or fibres using scissors.
Check the Brush bar for signs of damage.
Check the opening on the Cleaner head for blockages and remove as necessary.
Refit the soleplate by locate the 3 lugs on the soleplate into the receiving recesses on the Cleaner head.
Lock the soleplate by turning both fasteners outwards as far as they will go.
Place the C-clip onto the Cleaner head.
Push the Cleaner head onto the machine until it clicks.
Turn on and test the machine.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
To release the Wand, open the Wand cap and pull the Wand up and away from the handle until it clicks into place.
Press the button on the hose collar to release the Wand from the hose.
Test the suction from the hose.
Please follow the steps in the video.
To release the Wand, open the Wand cap and pull the Wand up and away from the handle until it clicks into place.
Press the button on the hose collar to release the Wand from the hose.
Test the suction from the hose.
You might need a replacement part.
You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.
Hose
Part no. 920765-03
Replacement hose for your Dyson vacuum cleaner.
$29.99
Hose
Part no. 920765-03
Replacement hose for your Dyson vacuum cleaner.
$29.99
You might need a replacement part.
You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.
Hose
Part no. 920765-03
Replacement hose for your Dyson vacuum cleaner.
$29.99
Hose
Part no. 920765-03
Replacement hose for your Dyson vacuum cleaner.
$29.99
You might need a replacement part.
You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.
Hose
Part no. 920765-03
Replacement hose for your Dyson vacuum cleaner.
$29.99
Hose
Part no. 920765-03
Replacement hose for your Dyson vacuum cleaner.
$29.99
Look through both ends of the Wand and remove any blockages.
Check the Wand for damage.
You might need a replacement part.
You can solve this by ordering a new Wand below or you can contact our Customer Support Team at 1-866-314-8881.
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
$22.99
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
$22.99
$22.99
Plug in and switch on the machine.
Recline it into the vacuuming position.
Check the Brush bar through the window at the front of the Cleaner head.
To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.
Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.
Please follow the steps in the video.
Turn off and unplug the machine.
Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.
Undo the soleplate by turning both fasteners anti-clockwise.
Remove the soleplate and carefully cut away any hair or fibres using scissors.
Check the Brush bar for signs of damage.
Check the opening on the Cleaner head for blockages and remove as necessary.
Refit the soleplate by locate the 3 lugs on the soleplate into the receiving recesses on the Cleaner head.
Lock the soleplate by turning both fasteners outwards as far as they will go.
Place the C-clip onto the Cleaner head.
Push the Cleaner head onto the machine until it clicks.
Reassemble and reset the Brush bar again.
Switch off and unplug the machine before proceeding.
Turn off and unplug the machine.
Recline the machine into the vacuuming position.
Lay the machine on its front. Taking care, remove the red swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.
Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.
Turn off and unplug the machine.
Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.
Undo the soleplate by turning both fasteners anti-clockwise.
Open the soleplate and carefully cut away any hair or fibres using scissors.
Check the Brush bar for signs of damage.
Check the opening on the Cleaner head for blockages and remove as necessary.
Refit the soleplate by locate the 3 lugs on the soleplate into the receiving recesses on the Cleaner head.
Lock the soleplate by turning both fasteners outwards as far as they will go.
Place the C-clip onto the Cleaner head.
Push the Cleaner head onto the machine until it clicks.
Turn on and test the machine.
Turn off and unplug the machine.
Press the release catch on top of the cyclone and remove the bin.
Only remove the valve hose if you feel you are able to refit it. It is slightly more difficult to refit than the lower duct hose.
Press the button at the top of the cyclone handle and remove the bin from the machine.
Press the release catch and remove the hose from the appliance.
Check the changeover valve for blockages and remove as necessary.
Reassemble and test the machine.
You might need a replacement part.
You can solve this by ordering a new Cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
Cleaner head
Part no. 966871-01
Replacement cleaner head for your Dyson vacuum cleaner.
$95.99
Cleaner head
Part no. 966871-01
Replacement cleaner head for your Dyson vacuum cleaner.
$95.99
Turn off and unplug the machine.
Press the release catch on top of the cyclone and remove the bin.
Check the entry duct hatch for obstructions and that the seal is correctly seated.
Check where the hose connects for any blockages.
First remove Phillips head screw (may not be present in all variants) and pull the internal hose collar down.
Unclip it and then check for blockages.
Reassemble and test the machine.
To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.
Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.
Turn off and unplug the machine.
Recline the machine into the vacuuming position.
Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.
Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.
Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.
Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.
If the customer prefers to check the machine when the power has returned, wait for a minimum of 2 hours and ask them to call back.
Is the power cord or plug damaged?
Are the other household appliances working?
Does the vacuum work when plugged into another socket?
Press the rear of the switch to make sure it stays in the on position.
Please note: The switch does not light up.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Recline the machine and lay it on its back or side.
Turn the centre circle and remove the ball cover.
Twist the filter and remove from the ball.
Check the housing for any debris and remove as necessary.
Replace post-filter cover and move machine without post-filter in place.
Place the filter back in the ball.
Ensure that the filter and ball cover are fitted securely.
Test the machine.
Plug the machine in and recline into the vacuuming position.
Turn the machine on.
Turn the Brush bar off using the switch next to the power button.
Press the button at the top of the cyclone handle.
Remove the bin and cyclone from the machine.
Turn the machine on, keeping it in the upright position.
Recline the machine and lay it on its back or side.
Turn the centre circle and remove the ball cover.
Twist the filter and remove from the ball.
Turn the machine on.
Refit the filter ensuring it sits flush against the inside of the ball.
Turn the machine on.
You might need a replacement part.
You can solve this by ordering a new HEPA post filter below or you can contact our Customer Support Team at 1-866-314-8881.
HEPA post filter
Part no. 920769-01
Replacement HEPA post filter for your Dyson vacuum cleaner.
$51.99
HEPA post filter
Part no. 920769-01
Replacement HEPA post filter for your Dyson vacuum cleaner.
$51.99
$51.99
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
This would suggest there is a blockage somewhere in the machine.
Turn off and unplug the machine.
Recline the machine into the vacuuming position.
Lay the machine on its front. Taking care, remove the red swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.
Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
A damp or musty smell is caused when dust in the cyclone has come into contact with water.
It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.
Additionally the smell may occur if the filter goes back into the machine wet.
Press the button at the top of the cyclone handle and remove the bin from the machine.
Press the button again to open the bin base.
Press the button near the rectangular inlet to separate the clear bin from the cyclone.
The clear bin can be wiped with a damp cloth.
WARNING: Do not use any detergent or polish on any part of the machine.
Check the bin and cyclone for blockages and remove as necessary.
Clear any hair or fibres from the cyclone shroud
Do not use any water on the cyclone.
Once the parts are completely dry, reassemble and test the machine.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
The ball shell can be screwed back onto the bolt on the main duct of the machine.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Check the bin release catch for signs of damage.
Pull the clear plastic catch on the base away from the bin.
Open the bin base and tip away the contents.
Press the bin release button on the cyclone handle.
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 920624-03
Replacement bin for your Dyson vacuum cleaner.
$29.99
Bin
Part no. 920624-03
Replacement bin for your Dyson vacuum cleaner.
$29.99
$29.99
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Cyclone below or you can contact our Customer Support Team at 1-866-314-8881.
Cyclone
Part no. 965917-03
Replacement cyclone for your Dyson vacuum cleaner.
$95.99
Cyclone
Part no. 965917-03
Replacement cyclone for your Dyson vacuum cleaner.
$95.99
$95.99
You might need a replacement part.
You can solve this by ordering a new Cyclone below or you can contact our Customer Support Team at 1-866-314-8881.
Cyclone
Part no. 965917-03
Replacement cyclone for your Dyson vacuum cleaner.
$95.99
Cyclone
Part no. 965917-03
Replacement cyclone for your Dyson vacuum cleaner.
$95.99
$95.99
Plug in and switch on the machine.
Recline it into the vacuuming position.
Check the Brush bar through the window at the front of the Cleaner head.
To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.
Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
Cleaner head
Part no. 966871-01
Replacement cleaner head for your Dyson vacuum cleaner.
$95.99
Cleaner head
Part no. 966871-01
Replacement cleaner head for your Dyson vacuum cleaner.
$95.99
Check the soleplate to ensure there is no debris or damage to the wheels, and check the wheels are not missing.
You might need a replacement part.
You can solve this by ordering a new Soleplate below or you can contact our Customer Support Team at 1-866-314-8881.
Soleplate
Part no. 965920-01
Replacement soleplate for your Dyson vacuum cleaner.
$22.99
Soleplate
Part no. 965920-01
Replacement soleplate for your Dyson vacuum cleaner.
$22.99
$22.99
Remove the C-clip from the Cleaner head, and align the Cleaner head on the machine.
Slide the C-clip onto the machine, ensuring it clips into place on both sides.
The C-clip may initially only clip on one side. Some force may be needed to clip it in on both sides.
You might need a replacement part.
You can solve this by ordering a new Cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
Cleaner head
Part no. 966871-01
Replacement cleaner head for your Dyson vacuum cleaner.
$95.99
Cleaner head
Part no. 966871-01
Replacement cleaner head for your Dyson vacuum cleaner.
$95.99
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Combination tool below or you can contact our Customer Support Team at 1-866-314-8881.
Combination tool
Part no. 920753-01
Two tools in one, for versatile cleaning around the home.
$18.99
Combination tool
Part no. 920753-01
Two tools in one, for versatile cleaning around the home.
$18.99
$18.99
You might need a replacement part.
You can solve this by ordering a new Cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
Cleaner head
Part no. 966871-01
Replacement cleaner head for your Dyson vacuum cleaner.
$95.99
Cleaner head
Part no. 966871-01
Replacement cleaner head for your Dyson vacuum cleaner.
$95.99
You might need a replacement part.
You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.
Hose
Part no. 920765-03
Replacement hose for your Dyson vacuum cleaner.
$29.99
Hose
Part no. 920765-03
Replacement hose for your Dyson vacuum cleaner.
$29.99
You might need a replacement part.
You can solve this by ordering a new HEPA post filter below or you can contact our Customer Support Team at 1-866-314-8881.
HEPA post filter
Part no. 920769-01
Replacement HEPA post filter for your Dyson vacuum cleaner.
$51.99
HEPA post filter
Part no. 920769-01
Replacement HEPA post filter for your Dyson vacuum cleaner.
$51.99
$51.99
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Wand below or you can contact our Customer Support Team at 1-866-314-8881.
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
$22.99
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
$22.99
$22.99
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Cyclone below or you can contact our Customer Support Team at 1-866-314-8881.
Cyclone
Part no. 965917-03
Replacement cyclone for your Dyson vacuum cleaner.
$95.99
Cyclone
Part no. 965917-03
Replacement cyclone for your Dyson vacuum cleaner.
$95.99
$95.99
You might need a replacement part.
You can solve this by ordering a new Stair tool below or you can contact our Customer Support Team at 1-866-314-8881.
Stair tool
Part no. 920756-01
Lifts carpet pile without sticking and captures hairs with velour strips.
$8.99
Stair tool
Part no. 920756-01
Lifts carpet pile without sticking and captures hairs with velour strips.
$8.99
$8.99
This is likely to be caused by a blockage.
Please follow the steps in the video.
Turn off and unplug the machine.
Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.
Undo the soleplate by turning both fasteners anti-clockwise.
Remove the soleplate and carefully cut away any hair or fibres using scissors.
Check the Brush bar for signs of damage.
Check the opening on the Cleaner head for blockages and remove as necessary.
Refit the soleplate by locate the 3 lugs on the soleplate into the receiving recesses on the Cleaner head.
Lock the soleplate by turning both fasteners outwards as far as they will go.
Place the C-clip onto the Cleaner head.
Push the Cleaner head onto the machine until it clicks.
Reassemble and reset the Brush bar again.
Turn off and unplug the machine.
Press the release catch on top of the cyclone and remove the bin.
Check the entry duct hatch for obstructions and that the seal is correctly seated.
Pull the internal hose collar down, unclip it and then check for blockages.
Ensure that you return the machine to the upright position by pushing it firmly into place until it clicks. The stabiliser wheels will automatically lower.
Press the button at the top of the cyclone handle and remove the bin from the machine.
Press the release catch and remove the hose from the appliance.
Check the changeover valve for blockages and remove as necessary.
Reassemble and test the machine.
This issue could be caused by a twisted hose.
Turn off and unplug the machine.
Press the release catch on top of the cyclone and remove the bin.
Pull the Wand up as high as it will go.
Press the hose release catch and pull it away from the back of the machine.
Untwist and refit the hose.
If the hose pulls out to the top but does not release, this issue can be resolved by booking a repair.
Attach the Cleaner head.
Ensure that the connection pins underneath the Cleaner head are located correctly.
Locate the C-clip into place and fit the Cleaner head to the inlet at the base of the machine.
Lower the Wand handle onto the machine ensuring it clicks.
Slide the Wand into the hose and fit to the back of the machine until it 'clicks' into position.
Remove the cyclone and bin.
Slide the tool holder onto the side of the duct as shown.
Attach the combination tool to the tool holder on the side of the machine.
Attach the stair tool to the tool holder on the side of the machine.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Plug the machine in.
Pull handle back and recline machine into vacuuming position ensuring the stabilising wheels are facing up towards the back of the machine.
Press the ON/OFF switch.
Small movements of the wrist will create a zig zag motion in the Cleaner head allowing easier cleaning around furniture.
Extend the wand until it clicks.
Press the wand release button and lift the wand out of the hose.
Lift the wand handle cap and push on to the hose until it clicks into place.
Push the combination tool on to the end of the wand handle.
Alternatively, click the combination tool directly to the hose.
Note: The Brush bar will automatically switch on when the machine is reclined into the vacuuming position.
Press the brush control button next to the On/Off switch to stop the brushes for use on delicate rugs, loop pile carpets and hard floors.
Press the button again to restart the Brush bar for vacuuming carpets.
To lift the machine use the carrying handle on the cyclone top only, not the handle on the clear bin.
To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.
Press the button at the top of the handle and remove the bin from the machine.
To empty the clear bin press the catch on top of the carry handle again to release dust directly into a dustbin.
Shake or tap firmly to remove all dust from inside the fine dust collector.
Press firmly on the centre of the clear bin base to close.
Please follow the steps in the video.
Your machine has two washable filters which require washing at least once every 3 months.
Remove the filter.
Pull the filter out from the cyclone.
Wash with cold water only. Do not use detergents.
Lay the machine on its side.
Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.
Lift off the cover.
Turn the filter one-quarter anti-clockwise to release.
The filter should be rinsed and tapped out until the water runs clean, then tapped out again to ensure all excess water is removed.
Leave to dry completely for a minimum of 24 hours.
Reassemble and test the machine.
Dyson DC65 Multi Floor vacuum