Check the machine

Open the bin base fully by pressing the bin release catch.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Remove the bin fully from the machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely, fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Mini motorised head

Using a coin, undo the end cap fastener and remove the Brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Reassemble and test the machine.

Unusual noise

The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.

Check the machine

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Press and hold the trigger for 10 seconds.

Clean the machine

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Mini motorised head

Using a coin, undo the end cap fastener and remove the Brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Unusual noise

The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.

Check the machine

Open the bin base fully by pressing the bin release catch.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Remove the bin fully from the machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Mini motorised head

Using a coin, undo the end cap fastener and remove the Brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Reassemble and test the machine.

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry the filter

Leave the filter in a warm place until completely dry.

Ensure the filter is completely dry before refitting into machine.

Make sure the filter sits correctly between the Main body and cyclone.

Reassemble and test the machine.

Check the machine

Open the bin base fully by pressing the bin release catch.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Remove the bin fully from the machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Mini motorised head

Using a coin, undo the end cap fastener and remove the Brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Reassemble and test the machine.

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry the filter

Leave the filter in a warm place until completely dry.

Ensure the filter is completely dry before refitting into machine.

Make sure the filter sits correctly between the Main body and cyclone.

Reassemble and test the machine.

Machine working normally

This indicates that there is no issue with the machine.

Please ensure the filter has been washed thoroughly and all the parts are fitted together correctly.

Check the machine

Open the bin base fully by pressing the bin release catch.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Remove the bin fully from the machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Mini motorised head

Using a coin, undo the end cap fastener and remove the Brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Reassemble and test the machine.

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry the filter

Leave the filter in a warm place until completely dry.

Ensure the filter is completely dry before refitting into machine.

Make sure the filter sits correctly between the Main body and cyclone.

Reassemble and test the machine.

Paper test

This would indicate that there is no issue with the machine. To test that there is not a further blockage, tear up some small pieces of paper and vacuum them.

Machine is pulsating

The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.

If the machine does not have any power, please check the status light and select which light is showing.

Filter

Make sure the filter sits correctly between the Main body and cyclone.

Check for blockages

Open the bin base fully by pressing the bin release catch.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Remove the bin fully from the machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Check the inlet pipe on the cyclone for blockages and remove as necessary.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Mini motorised head

Using a coin, undo the end cap fastener and remove the Brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Reassemble and test the machine.

Removing blockages from the Mini motorised head

Remove the Motorised head from the machine using the release catch on the top of the inlet.

Using a coin, undo the end cap as shown and remove the Brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Reassemble and test the machine.

The machine will run for 6 minutes on MAX power.

The machine will run for 10 minutes on standard power.

Damp or musty smell

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Only the filter can be washed, the bin can be cleaned with a damp cloth only, and both must be completely dry before being refitted to the machine.

Clean the bin

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.

Push the button on the Main body of the machine downwards to release dust directly into a dustbin.

Clean the clear bin with a damp cloth only.

WARNING: Do not use detergents, polishes or air fresheners to clean the clear bin. Do not put the clear bin in a dishwasher.

Refit the bin

Ensure the bin is completely dry before replacing. To replace the bin, push it up and in to the Main body of the machine until it clicks in to place.

Mini motorised head

Using a coin, undo the end cap fastener and remove the Brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Reassemble and test the machine.

Damp or musty smell still present

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry the filter

Leave the filter in a warm place until completely dry.

Ensure the filter is completely dry before refitting into machine.

Make sure the filter sits correctly between the Main body and cyclone.

Reassemble and test the machine.

Separate the cyclone from the Main body

Remove all tools and accessories from the machine.

Lay the machine on its back, on a firm stable surface, so that bin entry nozzle points towards the ceiling.

Place your hand on the bin and apply pressure downwards.

While applying pressure, press the cyclone release catch.

Run time

Your Dyson handheld is designed to give constant suction. Unlike other handhelds, when fully charged DC31 will give 6 - 10 minutes of powerful constant suction depending on the power mode selected.

The machine will run for 6 minutes on MAX power.

If the run time does not last as stated, please order a new battery.

Serial number location

The serial number can be found on the Main body, behind the filter.

How to attach the accessories

Crevice tool

Slide the crevice tool into the inlet pipe on the cyclone until it ''clicks'' into position.

Combination tool

The brush must be positioned at the back of the combination tool to use the crevice function.

To use the brush function. press the button on the brush section.

Slide the brush section towards the front of the combination tool.

Mini motorised head

Slide the Mini motorised tool into the inlet pipe on the bin until it 'clicks' into position.

Empty the bin

To ensure your machine continues to clean effectively, the bin must be emptied as soon as the dust reaches the MAX mark.

Push the button on the Main body of the machine downwards to release dust directly into a dustbin.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Press firmly underneath the catch of the clear bin base to close.

Charge the battery

Plug the charger directly in to the machine via the charger cable.

The Battery should be fully charged after 3.5 hours.

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry the filter

Leave the filter in a warm place until completely dry.

Ensure the filter is completely dry before refitting into machine.

Make sure the filter sits correctly between the Main body and cyclone.

Reassemble and test the machine.