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Dyson DC31 vacuum

Let's get your machine working.

See all steps

Please select the appropriate option

Maintaining the mini motorized head

Beware of sharp objects when checking for blockages. If you cannot clear an obstruction you may need to remove the brushbar.

Use a coin to unlock the fastener marked with a padlock.

Carefully remove the brushbar and clear any debris.

Replace the brushbar and secure it by tightening the fastener.

Ensure it is fixed firmly before operating the appliance.

Re-connect the tool and test the machine.

Image showing how to connect tools to your machine.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Please select appropriate option

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small Phillips screw - located just below the max power or boost button.

Image showing how to remove the power pack.

Please select the appropriate option

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

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Remove bin

Remove the clear bin, cyclone assembly and filter from the machine.

Where the bottom of the filter sits located on the main body of the machine, there is a small black rubber switch.

Press this in and pull the trigger assembly.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

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Where is noise coming from?

Is the whistle coming from the machine or the charger?

You might need a replacement part.

It looks like the In-car charger is not working. You can solve this by ordering a new one below.

In-car charger

Part no. 917530-02

Plugs into a standard 12V lighter socket for charging in your car, caravan or boat.

$29.99

In-car charger

Part no. 917530-02

Plugs into a standard 12V lighter socket for charging in your car, caravan or boat.

$29.99

Currently out of stock.

$29.99

Currently out of stock.

$29.99

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Checking the machine for a blockage

If the machine is not picking up as well as usual, it will indicate that the filter needs washing or there is a blockage, please see the steps below;

Open the bin base fully by pressing the bin release catch.

Press the catch located behind the bin release catch to separate the bin from the cyclone assembly.

Remove the clear bin fully.

Check the accessory tools and the shroud assembly.

Clean any debris from the shroud with a cloth or soft dry brush to remove the fluff and dust.

Replace the bin assembly ensuring it clicks in to place.

Rebuild and test the machine.

Has checking the machine for blockages resolved the issue?

The filter needs to be washed at least once per month.

How to wash the filter

Please follow the steps in the video.

Has washing the filter resolved the issue?

Remove filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the main body assembly.

Image showing how to remove the filter from your machine.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry the filter

Leave the filter in a warm place for 24 hours, until completely dry.

Re-assemble and test the machine

Ensure the filters are completely dry before refitting into machine.

Image showing how to fit the filter to your machine.

Make sure the filter sits correctly between the main body and cyclone.

Has washing the filter resolved the issue?

Paper test

This would indicate that there is no issue with the machine.

To test that there is not a further blockage, tear up some small pieces of paper and vacuum them.

Are you able to see the pieces of paper in the clear bin?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

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Blockage issue

Run the machine and if there is a pulsating noise this will indicate that the machine is blocked. Please see how to remove a blockage.

Please select the appropriate option

Checking the machine for a blockage

If the machine is not picking up as well as usual, it will indicate that the filter needs washing or there is a blockage, please see the steps below;

Open the bin base fully by pressing the bin release catch.

Press the catch located behind the bin release catch to separate the bin from the cyclone assembly.

Remove the clear bin fully.

Check the bin inlet

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely, fluff or fibers jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.

Check the accessory tools and the shroud assembly.

Clean any debris from the shroud with a cloth or soft dry brush to remove the fluff and dust.

Image showing how to check for blockages in the bin, cyclone and tool.

Replace the bin assembly ensuring it clicks in to place.

Rebuild and test the machine.

Check the wand for any blockages.

Has this resolved the issue?

The filter should be washed at least monthly.

Remove the filter

Press the filter release catch located on the top of the machine and pull the cyclone away from the main body assembly.

Image showing how to remove the filter from your machine.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry the filter

Leave the filter in a warm place for 24 hours, until completely dry.

Reassemble the machine

Ensure the filters are completely dry before refitting into machine.

Make sure the filter sits correctly between the main body and cyclone.

Has washing the filter resolved the issue?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

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Please select the appropriate option

New machine

All new machines may have a slight mechanical smell to begin with. This should clear after use.

Has this resolved the issue?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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Wash the filter and clean the bin

This issue could be resolved by washing the filter and cleaning the bin and cyclone.

Please select the appropriate option

Empty the clear bin

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the max mark.

Push the button on the main body of the machine downwards to release dust directly into a dustbin.

Image showing when the bin should be emptied.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Image showing how to empty the bin.

Press firmly underneath the catch of the clear bin base to close.

Has cleaning the bin and cyclone resolved the issue?

Watch the filters video

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Has washing the filter resolved the issue?

Washing the filter has not resolved the issue

This indicates that there is no issue with the machine.

Please ensure the filter has been washed thoroughly and all the parts are fitted together correctly.

Try the machine with different accessory tools to check that none of them are blocked.

Has this resolved the issue?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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Washing the filter

The filter needs to be washed at least once per month.

Remove the filter

Press the filter release catch located on the top of the machine and pull the cyclone away from the main body assembly.

Image showing how to remove the filter from your machine.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry the filter

Leave the filter in a warm place for 24 hours, until completely dry.

Re-assemble and test the machine

Ensure the filters are completely dry before refitting into machine.

Make sure the filter sits correctly between the main body and cyclone.

Has washing the filter solved the problem?

Please follow the steps in the video, or the step by step below.

Checking the machine for a blockage

If the machine is not picking up as well as usual, it will indicate that the filter needs washing or there is a blockage, please see the steps below;

Open the bin base fully by pressing the bin release catch.

Image showing how to empty the bin.

Press the catch located behind the bin release catch to separate the bin from the cyclone assembly.

Remove the clear bin fully.

Image showing how to remove the bin from your machine.

Check the accessory tools and the shroud assembly.

Clean any debris from the shroud with a cloth or soft dry brush to remove the fluff and dust.

Replace the bin assembly ensuring it clicks in to place.

Rebuild and test the machine.

Has checking the machine for blockages resolved the issue?

Checking the accessory tools and Mini motorized head for blockages.

Remove any accessory tools from the machine.

Inspect all tools to check for blockages and remove any debris as necessary.

Remove a blockage from the Mini motorized head.

Remove the motorized head from the machine using the release catch on the top of the inlet.

Using a coin, undo the end cap as shown and remove the brushbar.

Ensure that the brush housing is clear of any blockages.

Has this resolved the problem?

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the main body assembly.

Image showing how to remove the filter from your machine.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Image showing how to wash the filter.

Dry the filter

Leave the filter in a warm place until completely dry.

Re-assemble and test the machine

Ensure the filter is completely dry before refitting into machine.

Make sure the filter sits correctly between the main body and cyclone.

Has washing the filter resolved the issue?

Paper test

This would indicate that there is no issue with the machine. To test that there is not a further blockage, tear up some small pieces of paper and vacuum them.

Are you able to see the pieces of paper in the clear bin?

Test machine

Hold the trigger and run the machine.

Image showing fast flashing light.

Does the machine come on for two-to-four seconds then go off?

Type A

Press the release catch and remove the battery.

Check that the contacts on the battery are not damaged.

Wipe with a dry clean cloth.

Refit the battery and test the machine.

Image showing how to remove the power pack.

Type B

Using a screw driver remove the two small screws, the first is located above the charging point and the second is located behind the washable filter at the bottom.

Remove the battery.

Check that the contacts on the battery are not damaged.

Wipe with a dry clean cloth.

Refit the battery, and the two screws, and test the machine.

Image showing how to remove the power pack.

Has wiping the contacts resolved the problem?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Please select the appropriate option

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Charge the machine

Plug the machine in to the charger.

Test machine

Run the machine without the charger plugged in.

Image showing fast flashing light.

What does the charger light on the main body show?

Separate bin from main body

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Does the machine cut out?

Type A or Type B

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A or Type B

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small Phillips screw - located just below the max power or boost button.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Pull trigger and move machine body

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Does the machine cut out?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Run Machine

Run the machine without the charger plugged in

Image showing fast flashing light.

What does the light on the main body show?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small Phillips screw - located just below the max power or boost button.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Is there any power to the machine?

Charge machine

Charge machine for 3.5 hours.

Does the machine have power after a full charge?

Place on flat surface

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Does the machine cut out?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small Phillips screw - located just below the max power or boost button.

Image showing how to remove the power pack.

Please select the appropriate option

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

  • Place the machine on a flat surface

.

  • Pull the trigger and pull the bin away from the main body.
Image showing solid light.

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Run machine

Run the machine without the charger plugged in.

Image showing fast flashing light.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Test the machine

Run the machine without the charger plugged in.

Image showing fast flashing light.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Is there any power?

Charge the machine

Charge the machine for 5.5 hours.

Does the machine have power after a full charge?

Does the machine still have intermittent power?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B machine?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Has a replacement charger or battery been sent in the last three months for this issue?

You might need to arrange a visit from a Dyson expert.

It looks like the Battery pack isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Battery pack

Part no. 917083-05

Replacement battery for your Dyson vacuum cleaner.

$69.99

Battery pack

Part no. 917083-05

Replacement battery for your Dyson vacuum cleaner.

$69.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the In-car charger is not working. You can solve this by ordering a new one below.

In-car charger

Part no. 917530-02

Plugs into a standard 12V lighter socket for charging in your car, caravan or boat.

$29.99

In-car charger

Part no. 917530-02

Plugs into a standard 12V lighter socket for charging in your car, caravan or boat.

$29.99

Currently out of stock.

$29.99

Currently out of stock.

$29.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the In-car charger is not working. You can solve this by ordering a new one below.

In-car charger

Part no. 917530-02

Plugs into a standard 12V lighter socket for charging in your car, caravan or boat.

$29.99

In-car charger

Part no. 917530-02

Plugs into a standard 12V lighter socket for charging in your car, caravan or boat.

$29.99

Currently out of stock.

$29.99

Currently out of stock.

$29.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A machine

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

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Separate bin from main body

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Image showing solid light.

Is there any power?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B machine?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A or Type B

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B machine?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

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Removing blockages from the Mini motorized head

Unlocking the brushbar endcap

Beware of sharp objects when checking for blockages.

If you cannot clear an obstruction you may need to remove the brushbar.

Use a coin to unlock the fastener marked with a padlock.

Removing the brushbar

Carefully remove the brushbar and clear any debris.

Refitting the brushbar

Replace the brushbar and secure it by tightening the fastener.

Ensure it is fixed firmly before operating the appliance.

Rebuild and test the machine

Put the tool directly onto the machine and test without putting the tool in contact with any surface.

Image showing how to connect tools to your machine.

Has checking the tool for blockages resolved the issue?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Charge machine

Plug the machine into the charger.

Test the machine

Run the machine without the charger plugged in.

Type A or Type B

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have two small screws, the first is located just below the max power or boost button and the second is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Separate bin from main body

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Image showing solid light.

Is there any power?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Type A or Type B

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the machine

Pull the trigger without the charger plugged in.

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

You might need a replacement part.

It looks like the In-car charger is not working. You can solve this by ordering a new one below.

In-car charger

Part no. 917530-02

Plugs into a standard 12V lighter socket for charging in your car, caravan or boat.

$29.99

In-car charger

Part no. 917530-02

Plugs into a standard 12V lighter socket for charging in your car, caravan or boat.

$29.99

Currently out of stock.

$29.99

Currently out of stock.

$29.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the machine

Pull on the trigger without the charger plugged in.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Is there any power?

Charge machine

Please charge the machine for 5.5 hours

Does the machine have power after a full charge?

Does the machine still have intermittent power?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Type A or Type B

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B machine?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Normal usage

When the machine has been in use the battery may feel hot to touch, however this will not be hot enough to cause any harm.

Has this resolved the issue?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Run time

Your Dyson handheld is designed to give constant suction. Unlike other handhelds, when fully charged DC31 will give 6 - 10 minutes of powerful constant suction depending on the power mode selected.

The machine will run for 6 minutes on MAX power.

The machine will run for 10 minutes on standard power.

If the run time does not last as stated, please order a new battery.

Is the machine working as expected?

You might need to arrange a visit from a Dyson expert.

It looks like the Battery pack isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Battery pack

Part no. 917083-05

Replacement battery for your Dyson vacuum cleaner.

$69.99

Battery pack

Part no. 917083-05

Replacement battery for your Dyson vacuum cleaner.

$69.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Does the machine have power?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need to arrange a visit from a Dyson expert.

It looks like the Battery pack isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Battery pack

Part no. 917083-05

Replacement battery for your Dyson vacuum cleaner.

$69.99

Battery pack

Part no. 917083-05

Replacement battery for your Dyson vacuum cleaner.

$69.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

If the machine is sparking please do not use it until a replacement part has been ordered.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small Phillips screw - located just below the max power or boost button.

Image showing how to remove the power pack.

Please select the appropriate option

Separating the cyclone and bin from the main body

Remove any accessory tools.

Identify the catch on top of the cyclone assembly and press to release.

Image showing how to remove the bin from your machine.

Has this resolved the problem?