Support for your Dyson Airwrap i.d.™ multi-styler and dryer

If your Dyson Airwrap i.d.™ multi-styler and dryer doesn't have any power, or isn't turning on, it could be for a number of reasons:

• The filter, or cover, is blocked – Clean your filter and wash your filter cover. 
• The switch is faulty – Contact customer support.

Please click here for more detailed instructions on how to avoid, or fix, any problems you might experience with your machine.

If your Dyson Airwrap i.d.™ multi-styler and dryer cuts out, works intermittently or keeps shutting off, it is likely because:

• The filter, or cover, is blocked – Clean your filter and wash your filter cover. 

Please click here for more detailed instructions on how to avoid, or fix, any problems you might experience with your machine.

If your Dyson Airwrap i.d.™ multi-styler and dryer is performing poorly, it could be for a number of reasons:

• The filter, or cover, is blocked – Clean your filter and wash your filter cover. 
  
• A different tool or accessory is needed – Check the MyDyson™ app for tips.  

Please click here for more detailed instructions on how to avoid, or fix, any problems you might experience with your machine.

If your attachments won't stay on your Dyson Airwrap i.d.™ multi-styler and dryer, it could be for a number of reasons:

• The attachment may not be locked onto the main body  – All attachments click into place. To change attachment, slide the Release button and remove using the cool tip or edge.
• The attachment connection may be broken – Order a new attachment. Spares and accessories are listed above or order at Dyson.com
• The main body locking clip may be broken – Contact customer support.

Please click here for more detailed instructions on how to avoid, or fix, any problems you might experience with your machine.

It is important to regularly clean your Dyson Airwrap i.d.™ multi-styler and dryer. To do so:

• Clean your filter regularly to maintain powerful airflow and keep your styler performing at its best. We recommend cleaning once a month, or when the white LED flashes continuously.
• Remove the filter cage by sliding down the power cord and opening at the split line.
• Use the C-brush or a soft toothbrush to gently clean the filter mesh. Don't use chemicals or water.
• To clean the filter cage, loosen debris with your brush, then rinse the cage and brush under warm running water.
• Apply a pea-sized amount of clarifying shampoo to the brush and use it to lightly scrub the filter cage. Rinse for 20 seconds, until all shampoo is removed.
• Shake filter cage to remove excess water. Gently pinch with a paper towel to squeeze-dry. Hold the filter cage up to the light to check it's clean.
• Allow the filter cage to fully dry before proceeding. Secure the filter cage back onto the machine.

Please click here for more detailed instructions on how to avoid, or fix, any problems you might experience with your machine.

If your Dyson Airwrap i.d.™ multi-styler and dryer is emitting a bad or burning smell, it could be for a number of reasons:

• The filter, or cover, is blocked – Clean your filter and wash your filter cover.
• The main body is faulty – Contact customer support.

Please click here for more detailed instructions on how to avoid, or fix, any problems you might experience with your machine.

Your Dyson Airwrap i.d.™ multi-styler and dryer features lights to communicate processes and needs to you. They include:

• White flashing light – Clean the filter.
• Red flashing light – Clean the filter, if it’s already been done, contact customer support.
• Flashing blue light – Your Dyson Airwrap i.d.™ multi-styler and dryer is ready to connect to the MyDyson™ app.
• Solid blue light –  Your Dyson Airwrap i.d.™ multi-styler and dryer has successfully connected to the MyDyson™ app.

Please click here for more detailed instructions on how to avoid, or fix, any problems you might experience with your machine.

To get the most out of your Dyson Airwrap i.d.™ multi-styler and dryer, connect it to the MyDyson™ app. To do this:

• Download the MyDyson™ app and create your account. If you already have an account, log in.
• Power on your Dyson Airwrap i.d.™ multi-styler and dryer and add the machine to the app. Bluetooth® wireless technology must be enabled on your mobile device.
• Follow the steps to pair your Airwrap i.d.™. Airflow will be active during this time.
• Once paired, power off your Airwrap i.d.™. Continue set-up in the app to enable features such as the i.d. curl ™ personalised curling sequence.

Please click here for more detailed instructions on how to avoid, or fix, any problems you might experience with your machine.

To use the i.d. curl™ personalised curling sequence, first connect to the MyDyson™ app and set up your hair profile. This contains the information required to create an i.d. curl™ personalised curling sequence, with the ideal timings to wrap, curl and set your hair. 

• Push the power button all the way up. The i.d. curl™ personalised curling sequence will activate, and the sequence will begin.  
• Take a section of hair and hold it against the device until it latches on. There’s no need to count or time, as i.d. curl™ personalised curling sequence does it automatically. As the timer begins, it will start wrapping, styling and then activate a cold shot to set your curl. 
• The device will go into ultra-low flow mode where the curl will be released. You’re then ready for your next curl. 

Please click here for more detailed instructions on how to avoid, or fix, any problems you might experience with your machine.