Dyson PencilWash™

Dyson Limited Warranty Terms and Conditions

Dyson carefully monitors laws and regulations related to warranties and routinely updates its warranty terms and conditions.  We endeavor to ensure that warranty terms included with products are updated as quickly as possible, but to ensure you are viewing the current warranty terms and conditions, please visit: The Dyson Limited Warranty Terms & Conditions.

Price match promise

Be confident that you’re getting the best price on Dyson.com. If within 30 days of purchase you should find the same model currently advertised at a lower price by an authorized US Dyson retailer or by Dyson on a third party marketplace site, we'll refund you the difference if the below details are satisfied. Visit dyson.com/pricematch, the chatbox on Dyson.com, or contact our Customer Service team at 1-866-693-9766 to get started. Here are the details you need to know:​

• Machine must be the exact same model number as it appears on Dyson.com and in stock. You can identify the machine serial number on the box or on the product itself. To locate the serial number on your product, please visit dyson.com/serial-number-help for location details by specific machine.
• Proof of advertised price by an authorized dealer is required (Valid copy of flyer or website URL required. Advertised price must be the listed price; membership/loyalty, promo code entries or like discounts are not eligible for price matching).
• If you have any questions about whether a seller is authorized, please contact the Dyson Helpline. Please note that our only authorized sellers on Amazon.com are "Amazon.com," "Allied Hand Dryers," and "Berl's Commercial Supply."
• Machine must be new and in original packaging. It cannot be used, damaged, returned, open box, "close out", "clearance" or a demonstrator machine.
• Machine price must not be lower due to an advertising error or misprint.
• Hair care machine and accessories, which include, but are not limited to, the Dyson Supersonic", Dyson Supersonic r', Dyson Supersonic Nural™, Dyson Airwrap i.d.™, Dyson Airwrap Co-anda2x™, Dyson Airwrap™, Dyson Corrale™, and Dyson Airstrait™ are not eligible for price matching.
• Lower price will not be honored if the result of a violation of a Dyson unilateral advertising or pricing policy or if doing so would result in a violation of a Dyson policy

Dyson reserves the right to rescind this offer at any time and/or modify these terms and conditions as needed.

Free shipping is applied to orders $50 or more. (Arrives in 2-7 business days).

Orders for $49.99 or less will incur a $4.99 shipping fee.

Orders containing a tool, spare part, accessory, or gift with purchase may ship separately (Arrives in 5-7 business days).

More information on shipping

Money-back Guarantee​

If you’d like to return a Dyson machine* for a full refund, you need to return the machine, accessories, and attachments within 30 days from the delivery date. For purchases made at a Dyson Demo Store or Dyson Service Center, a return must be made within 30 days from the purchase date. Dyson Direct will pay for return shipping.​

Customer Service Helpline​

If you have questions please contact us. You can email or call:​

• questions@dyson.com - Our Digital Support team is available 24 hours a day, 7 days a week. Most inquiries are handled within two hours or less​

• 1-866-MY-DYSON (1-866-693-9766) - Our Helpline is available from Monday-Saturday (closed Sunday). 

Please allow 4-8 weeks for return processing. Products returned to Dyson will receive a full refund and Dyson will pay for the return shipping.

Refurbished machines are considered final sale and are not eligible for returns, only warranty service.