Skip navigation Accessibility Statement
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Frequently asked questions

What are the ingredients?

Each bottle of Dyson 02 Probiotic hard floor cleaning solution contains a blend of 5 strains of probiotics and 250 billion probiotic colony forming units. As well as an odor encapsulant and a fragrance, which provides a pleasant refreshing smell. 

What is the main benefit of using Dyson 02 Probiotic hard floor cleaning solution? Is it better than using water for cleaning?

Dyson 02 Probiotic hard floor cleaning solution contains probiotics, an odor encapsulant and fragrance. These help to improve odors in the machine and degrade contaminants that are not removed effectively during the self-clean cycle. Water doesn’t contain any odor neutralizing compounds or chemistry to improve dirt removal.

How does Dyson 02 Probiotic hard floor cleaning solution enhance the WashG1™ wet cleaner's self-cleaning cycle?

Dyson 02 Probiotic hard floor cleaning solution works with Dyson self-clean cycles to remove dirt and odors from internal pipes, tanks and microfiber rollers. Cleaning your floors and your machines.

How long should the time period be between each cleaning?

For best results we recommend using Dyson 02 Probiotic hard floor cleaning solution in every clean. This helps maintain a high population of probiotics on the floor and throughout the machine, so they can continue working between cleans. The period between cleans is dependent on the needs of the user.  

How does Dyson 02 Probiotic hard floor cleaning solution remove odors?

Dyson 02 Probiotic hard floor cleaning solution prevents odors by quickly breaking down biomaterials and using the products for energy and growth, preventing the formation of smelly chemicals like ammonia. It can also reduce smells by degrading molecules like volatile fatty acids.

Are the probiotics inside Dyson 02 Probiotic hard floor cleaning solution safe?

The probiotic strains in Dyson 02 Probiotic are all naturally occurring strains from the Bacillus species. They have a long history of human contact and in many cases, are used in production or preservation of foods. The safety of Bacillus species has been considered and ruled upon by the highest authorities within the EU, the European Food Standards Agency and the European Chemicals Agency. All are biological agent Hazard Category 1, the lowest possible, which means they are very unlikely to cause human disease.

What is the recommended dosage of Dyson 02 Probiotic hard floor cleaning solution?

We recommend using 20ml of Dyson 02 Probiotic hard floor cleaning solution when cleaning with your Dyson WashG1™ wet cleaner and 10ml when cleaning with your Dyson Submarine™ wet roller head. 

What is the color of Dyson 02 Probiotic hard floor cleaning solution?

Dyson 02 Probiotic hard floor cleaning solution is cloudy and not a clear solution.

What is Dyson 02 Probiotic hard floor cleaning solution’s shelf-life? How long does it last after opening/unsealing?

Dyson 02 Probiotic hard floor cleaning solution shelf life is 2 years. It is not affected by opening or unsealing. 

Can I use another cleaning solution with my WashG1™ wet cleaner or Submarine™ wet roller head?

Dyson 02 Probiotic hard floor cleaning solution has been specially formulated to work with Dyson wet cleaners, like WashG1™ wet cleaner and Submarine™ wet roller head. Other formulations may cause excessive foaming on the floor or be incompatible with the plastics and other materials.