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Support for your Dyson 360 Eye™ robot vacuum

Use our step-by-step tool to solve your machine's problem.

Genuine Dyson spare parts and accessories for your machine:

Pre-filter

Part No. 966614-01

Replacement pre-filter for your Dyson robot.

$22.99

Learn more

Bin

Part No. 966607-01

Replacement bin for your Dyson robot.

$8.99

Learn more

Docking Station

Part No. 968065-01

Replacement docking station for your Dyson robot.

Please call us on 1-866-693-9766 as we don't sell this part online.

Post Filter

Part No. 966611-01

Replacement post filter for your Dyson robot.

$29.99

Learn more

How to get your Dyson machine working to its full potential.

Setting up the dock

Position your robot’s charging dock with care. Our helpful video includes tips on where it will work best.

Creating a robot-friendly space

Prepare the space before each scheduled clean to ensure effective cleaning.

To ensure you get the best out of your robot, upgrade to the latest software.

The service includes labor and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Live chat

The live chat button will appear on the bottom right corner of your screen as soon as a Dyson Expert becomes available. You can also find helpful troubleshooting advice and get more information by clicking on the automated chat icon in the bottom left corner of your screen at any time.

Phone

844-705-4777
Our helpline hours:
8:00am - 8:00pm CST Monday to Friday
9:00am - 6:00pm CST Saturday

Email

help@dyson.com
To help us address your inquiry as quickly as possible, please include the following in your email:

  • Your name
  • Contact number
  • Product model or serial number