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Support for your Dyson 360 Eye™ robot vacuum

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Bin

    Part No. 966607-01

    Replacement bin for your Dyson robot.


    See more
  • Pre-filter

    Part No. 966614-01

    Replacement pre-filter for your Dyson robot.

    Currently out of stock.


    See more
  • Power supply

    Part No. 966613-02

    Replacement power supply for your Dyson robot.

    Currently out of stock.


    See more
  • Docking Station

    Part No. 968065-01

    Replacement docking station for your Dyson robot.


    See more

  • How to get your Dyson machine working to its full potential.

  • Setting up the dock

    Position your robot’s charging dock with care. Our helpful video includes tips on where it will work best.

  • Creating a robot-friendly space

    Prepare the space before each scheduled clean to ensure effective cleaning.

  • To ensure you get the best out of your robot, upgrade to the latest software.

  • The service includes labor and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Live chat

The live chat button will appear on the bottom right corner of your screen as soon as a Dyson Expert becomes available. You can also find helpful troubleshooting advice and get more information by clicking on the automated chat icon in the bottom right corner of your screen at any time.


Our helpline hours:

  • 8:00am - 8:00pm CST Monday to Friday
  • 9:00am - 6:00pm CST Saturday